Customer Care System Development
Resume:
Umair A Siddiqui
Resume
Address: ***, *** ********* ******* *******, Lahore, Pakistan . Cell: 335-***-**** Res.: (032*-*******
Email(s): ****************@*****.***, ********@*******.*** Objective: To lead the team of the organization, being a part of top management, applying professional knowledge, skills and experience.
Professional Career Summary:
Education : M.A International Relations
Work Experience : Designation & Description
March 2021 to current
Sep 2016 to Jan 2020
Aug 2011 – to Aug 2016
Marketing and Product Development
Warehouse and Purchase Officer
Administration and purchase officer
Aug 2008 – Aug 2011 Customer Care agent
Nov 2002 – Aug 2008 Sales And Marketing Executive officer Sep 2001 – Sep 2002 Accounts and Purchase officer
Work Experience
Organization :
Organization Type:
Designation:
Tenure:
Areas of Experience:
Responsibility:
Span of Control:
Organization :
Anyer Copolymer
Chemicals manufacturer
Zonal manager marketing
Above one year(currently working)
Organizing, Planning marketing activity. Programs Management, Making manuals, Drafting manuals, Preparing reports, Conducting Training, and Ensuring sales and productivity.
10 colleagues in 5 offices in 5 cities
Muhammad Ali Jinnah University
Organization Type : Educational
Designation & Tenure
:
Area(s) of
Experience :
Assistant Manager Administration and Store
Areas of Purchase, Stock & Assets Management
Responsibility : Managing Purchase, Stock assessment, along with assets and Holdings of all the data inside and outside of the premises
Span of Control : 6 staff including 3 Officer
Brief Job Description
:
● Procurement Assessments
● Managing Liabilities and consumable non-consumable assets data
● Control incoming and outgoing Stock
● SQL based System development for effective operations Organization : S.B Enterprises
Organization Type : Indenters, Importers, traders Designation & Tenure : Manager Administration and Compliance Page 2 / 3
Area(s) of Experience : Areas of Supply chain Execution, Compliance. drafting & Planning
:
Responsibility : Managing Purchase Drafting deals, along with Sales Marketing and recoveries Holding all data of Suppliers, Customers and Inventory Span of Control : 5 staff including 2 Officer
Brief Job Description : ● Purchasing
● Managing sale data
● Compliance and recoveries
● System development for effective operations
Holding data of Customers and suppliers to make sure the ledger balance
●
Organization : National Bank of Pakistan
Organization Type : Financial Institution
Designation & Tenure : Customer care agent Aug 2008 to Aug 2011 Area(s) of Experience : Being the First point of contact for a Bank Customer Dealt with a variety of customers via Telephone and over-the-counter up to the level of satisfaction for both the customers and the Organization. Reporting to : Manager CRBG ( Credit and Retail Banking Group) Brief Job Description : ● Holding data of Customers
● Holding data of Receivables of customers
● Keeping the customer in touch for recovery of his outstanding
● Compliance, Resolving problems, Drafting for SECP and FIO for details Organization : Barret Hodgson
Organization Type : Marketing, Sales, Inventory, and Relative works Designation & Tenure : Sep 2006 to Aug 2008
Area(s) of Experience : Managing Inventories, Marketing, Inter relation Harmony with Doctors, Medical Stores Sales Staff,
Reporting to : GM ( Mr.Baidar Bekht Hassain
Responsibility & Job : Conducted Sales, Inventories, Marketing, Inter relation Harmony with Hospital Staff, Storekeepers Commercial organization.
Span of Control : Sales Staff members off n on
Jobs & Assignment : ● Marketing
● Managing data for Dispensing medicine and marketing manuals
● Managing customer's datasheet
● System development for effective operations
● Holding data of Customers and suppliers to make sure inventories Organization : Atco Laboratories Ltd
Organization Type : Marketing, Sales, Inventory, and Relative works Designation & Tenure : Sep 2002 to Aug 2006
Area(s) of Experience : Managing Inventories,Marketing, Inter relation Harmony with Doctors, Medical Stores Sales Staff,
Reporting to : BUH ( Mr.Zubairi)
Responsibility & Job : Conducted Sales, Inventories, Marketing, Inter relation Harmony with Hospital Staff, Storekeepers Commercial organization.
Span of Control : Sales Staff members off n on
Jobs & Assignment : ● Marketing
● Managing data for Dispensing medicine and marketing manuals
● Managing customer's datasheet
● System development for effective operations
● Holding data of Customers and suppliers to make sure inventories Organization : Cybersoft Technologies
Organization Type : Internet service providers WOL (World On Line) Page 3 / 3
Designation : Purchase officer
Area(s) of Experience : Managed to Secure Purchase deals, Compare price, Evaluate suppliers beneficial to the employer coming up with the needs of Organization, Managed Data regarding purchased Soled and existing inventories, Along with maintaining the best Coordination with concerns holding immediate meetings
Reporting to : Manager
Responsibility : Purchase
Span of Control : 1 Helper
Brief Job Description : ● Secure Purchase deals,
● Comparing price,
● Evaluating suppliers beneficial to the employer coming up with the needs of the Organization,
● Managed Data regarding purchased Soled and existing inventories, Along with
● Maintaining the best Coordination with concerns holding immediate meetings
Computer Skills and Other Abilities
Sr. Skills & Abilities Last Used / Practiced
1 Worked on Microsoft Word Currently Using
2 Worked on Microsoft Excel Currently Using
3 Worked on SQL Server Used in WOL
4 Worked on Oracle-based Server Used in NBP
5 Know the Assembling n repairing Hardware of
PCs
Practiced in WOL
6 E-mail & Internet All navigators Currently Using Remarkable Achievements & Other activities
Sr. Description of Activities
1 Cleared Public Commissioned Services Exams Prominently Social Membership & Co-curricular / Leisure Activities Sr. Description of Activities
1 Reading Books
2 Football
Personal Information
Father’s Name : Tufail Ahmed Siddiqui
Marital Status : Married
CNIC No. : 34101- 2305137-5
Date Of Birth : 28th Nov 1975
Language : Urdu, English
Religion : Islam
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