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Customer Care System Development

Location:
Lahore, Punjab, Pakistan
Salary:
As per employers policy
Posted:
September 26, 2023

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Resume:

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Umair A Siddiqui

Resume

Address: ***, *** ********* ******* *******, Lahore, Pakistan . Cell: 335-***-**** Res.: (032*-*******

Email(s): adzyw0@r.postjobfree.com, adzyw0@r.postjobfree.com Objective: To lead the team of the organization, being a part of top management, applying professional knowledge, skills and experience.

Professional Career Summary:

Education : M.A International Relations

Work Experience : Designation & Description

March 2021 to current

Sep 2016 to Jan 2020

Aug 2011 – to Aug 2016

Marketing and Product Development

Warehouse and Purchase Officer

Administration and purchase officer

Aug 2008 – Aug 2011 Customer Care agent

Nov 2002 – Aug 2008 Sales And Marketing Executive officer Sep 2001 – Sep 2002 Accounts and Purchase officer

Work Experience

Organization :

Organization Type:

Designation:

Tenure:

Areas of Experience:

Responsibility:

Span of Control:

Organization :

Anyer Copolymer

Chemicals manufacturer

Zonal manager marketing

Above one year(currently working)

Organizing, Planning marketing activity. Programs Management, Making manuals, Drafting manuals, Preparing reports, Conducting Training, and Ensuring sales and productivity.

10 colleagues in 5 offices in 5 cities

Muhammad Ali Jinnah University

Organization Type : Educational

Designation & Tenure

:

Area(s) of

Experience :

Assistant Manager Administration and Store

Areas of Purchase, Stock & Assets Management

Responsibility : Managing Purchase, Stock assessment, along with assets and Holdings of all the data inside and outside of the premises

Span of Control : 6 staff including 3 Officer

Brief Job Description

:

● Procurement Assessments

● Managing Liabilities and consumable non-consumable assets data

● Control incoming and outgoing Stock

● SQL based System development for effective operations Organization : S.B Enterprises

Organization Type : Indenters, Importers, traders Designation & Tenure : Manager Administration and Compliance Page 2 / 3

Area(s) of Experience : Areas of Supply chain Execution, Compliance. drafting & Planning

:

Responsibility : Managing Purchase Drafting deals, along with Sales Marketing and recoveries Holding all data of Suppliers, Customers and Inventory Span of Control : 5 staff including 2 Officer

Brief Job Description : ● Purchasing

● Managing sale data

● Compliance and recoveries

● System development for effective operations

Holding data of Customers and suppliers to make sure the ledger balance

Organization : National Bank of Pakistan

Organization Type : Financial Institution

Designation & Tenure : Customer care agent Aug 2008 to Aug 2011 Area(s) of Experience : Being the First point of contact for a Bank Customer Dealt with a variety of customers via Telephone and over-the-counter up to the level of satisfaction for both the customers and the Organization. Reporting to : Manager CRBG ( Credit and Retail Banking Group) Brief Job Description : ● Holding data of Customers

● Holding data of Receivables of customers

● Keeping the customer in touch for recovery of his outstanding

● Compliance, Resolving problems, Drafting for SECP and FIO for details Organization : Barret Hodgson

Organization Type : Marketing, Sales, Inventory, and Relative works Designation & Tenure : Sep 2006 to Aug 2008

Area(s) of Experience : Managing Inventories, Marketing, Inter relation Harmony with Doctors, Medical Stores Sales Staff,

Reporting to : GM ( Mr.Baidar Bekht Hassain

Responsibility & Job : Conducted Sales, Inventories, Marketing, Inter relation Harmony with Hospital Staff, Storekeepers Commercial organization.

Span of Control : Sales Staff members off n on

Jobs & Assignment : ● Marketing

● Managing data for Dispensing medicine and marketing manuals

● Managing customer's datasheet

● System development for effective operations

● Holding data of Customers and suppliers to make sure inventories Organization : Atco Laboratories Ltd

Organization Type : Marketing, Sales, Inventory, and Relative works Designation & Tenure : Sep 2002 to Aug 2006

Area(s) of Experience : Managing Inventories,Marketing, Inter relation Harmony with Doctors, Medical Stores Sales Staff,

Reporting to : BUH ( Mr.Zubairi)

Responsibility & Job : Conducted Sales, Inventories, Marketing, Inter relation Harmony with Hospital Staff, Storekeepers Commercial organization.

Span of Control : Sales Staff members off n on

Jobs & Assignment : ● Marketing

● Managing data for Dispensing medicine and marketing manuals

● Managing customer's datasheet

● System development for effective operations

● Holding data of Customers and suppliers to make sure inventories Organization : Cybersoft Technologies

Organization Type : Internet service providers WOL (World On Line) Page 3 / 3

Designation : Purchase officer

Area(s) of Experience : Managed to Secure Purchase deals, Compare price, Evaluate suppliers beneficial to the employer coming up with the needs of Organization, Managed Data regarding purchased Soled and existing inventories, Along with maintaining the best Coordination with concerns holding immediate meetings

Reporting to : Manager

Responsibility : Purchase

Span of Control : 1 Helper

Brief Job Description : ● Secure Purchase deals,

● Comparing price,

● Evaluating suppliers beneficial to the employer coming up with the needs of the Organization,

● Managed Data regarding purchased Soled and existing inventories, Along with

● Maintaining the best Coordination with concerns holding immediate meetings

Computer Skills and Other Abilities

Sr. Skills & Abilities Last Used / Practiced

1 Worked on Microsoft Word Currently Using

2 Worked on Microsoft Excel Currently Using

3 Worked on SQL Server Used in WOL

4 Worked on Oracle-based Server Used in NBP

5 Know the Assembling n repairing Hardware of

PCs

Practiced in WOL

6 E-mail & Internet All navigators Currently Using Remarkable Achievements & Other activities

Sr. Description of Activities

1 Cleared Public Commissioned Services Exams Prominently Social Membership & Co-curricular / Leisure Activities Sr. Description of Activities

1 Reading Books

2 Football

Personal Information

Father’s Name : Tufail Ahmed Siddiqui

Marital Status : Married

CNIC No. : 34101- 2305137-5

Date Of Birth : 28th Nov 1975

Language : Urdu, English

Religion : Islam



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