KAPIL CHANDNA

Restaurant Manager

+91-971**-***** adzyvr@r.postjobfree.com New Delhi, IN

Summary

~18 years experienced Restaurant Manager with a track record of leading cross-functional teams to streamline F&B operations while ensuring in-stock availability of critical goods. Adept at conceptualizing lip-smacking menus and conducting high-profile events to boost publicity & enhance brand image. Proficient in identifying customer requirements in liaison with vendors & key stakeholders to bolster customer satisfaction, ensure service excellence & achieve unparalleled levels of dine-out experience. KEY SKILLS

• Strategic Planning • Budgeting • Operations • Menu Planning • Service Management • Process Optimization & Migration

• Hotel Management • Vendor Support • Team Leadership • Crisis Resolution • Event Management • Conflict Resolution PROFESSIONAL EXPERIENCE

Restaurant Manager Feb '06 - Present

Peshawari Chicken Corner New Delhi, IN

Hotel Management & Vendor Support

Training, Process Optimization & Migration

Leading a team of 25+ to oversee end-to-end restaurant management including staff, payrolls, safety, compliance, etc. Liaised with 35 vendors & assisted customers in finalizing requirements w.r.t. food quality & service while reporting to GM Smoothly resolved all conflicts between guests & senior captains on issues pertaining to overall restaurant management Organized and oversaw regular training of all restaurant personnel regarding menu, etiquettes, updates, etc. Initiated computer system to migrate slip issuing process from manually carrying order to save 3 FTEs (full-time equivalent) Menu Planning & Service Management

Strategic Planning, Budgeting & Operations

Key Achievements

Senior Captain Jan '01 - Jan '06

Food Bazaar Restaurant New Delhi, IN

Crisis Management, Team Leadership & Training

Key Achievements

EDUCATION

Played a pivotal role in planning special events on a periodic basis while designing the menus for the same Managed the dining area while supervising food & beverages personnel in accordance with operational policies Ensured excellence in service quality, designed menus & initiated economical thalis to catapult revenues during lunch hours Administered budget, maintained employee records, prepared payrolls, processed bills & administered bookkeeping Formulated strategic and operational plans to manage executive-level functions and evaluated results of the store Constantly monitored stock levels, supervised order supplies, prepared cash drawers and managed petty cash Directed daily operations including administration, human resources, cash control, promotions, marketing and servicing Reduced expenses by INR 20,000 by replacing expensive dairy products with cost-effective ones Conceptualized & introduced 2 successful dishes - 'Murg Methi Chicken Tikka' & 'Lemon Chicken' as per guests' recipes Migrated vendors and reduced staff leaves by increasing frequency of checks to enhance efficiency for meeting timelines Received “Best Restaurant Manager ” appreciation award for independently managing catering request from a guest ‘14 Trained and led a team of ~50 comprising restaurant manager, assistant manager and personnel Ensured excellent standards of staff attendance in front of guests while maintaining industry norms of etiquette & service Appointed point of contact for managing crisis between personnel & customers while ensuring in-stock availability of goods Introduced mouth fresheners at the end of meals & received acclamation from senior manager for demonstrating initiative Awarded Team Guidance Appreciation Award for maintaining a healthy team atmosphere Bachelor in Commerce Sunrise University Alwar, IN Jul '11 - May '14