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Customer Service Business Analytics

Location:
Fremont, CA
Posted:
September 26, 2023

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Resume:

Martina Paulraj

adzyqs@r.postjobfree.com Fremont, CA +1-510-***-**** linkedin.com/in/martina-paulraj

A graduate student at the University of the Pacific, pursuing my Master’s in Business Analytics. With over 13 years of experience as a merchandising manager in the apparel industry in India, has developed a strong background and expertise in this field. I possess a natural curiosity that drives me to explore new concepts and stay updated on trending topics. I have always been passionate about the power of data and its ability to provide valuable insights for informed decision-making. I excel in roles requiring analytical thinking, applying problem-solving skills to tackle real-world challenges.

My objective is to contribute to the company's vision while ensuring financial goals are met. Pursuing my Master's degree allows me to gain additional business expertise and a deeper understanding of data-driven insights into customer behavior, preferences, and demographics, empowering me to make informed decisions.

EDUCATION

University of the Pacific – Stockton, CA May 2024

Masters in Business Analytics- GPA:3.90

NIFT (National Institute of Fashion Technology) – Tamilnadu, India April 2008

Bachelor in Apparel Fashion Designing - GPA:3.72

EXPERIENCE

Merchant Manager, EMCEE APPAREL SOURCING PVT. LTD, India August 2013 – December 2022

Handled men's performance wear, outerwear, and t-shirts for clients BASS PRO SHOPS, CABELAS, and WORLDWIDE SPORTSMAN.

Achieved the sales target of $15 million for the year 2022.

Interacted with key influencers among clients for purposes of ascertaining requirements, making presentations, and delivering ad hoc product solutions.

Ensured speedy resolution of queries and grievances to maximize client satisfaction.

Provided training to 15 employees on ordering, stocking, organizing, and operational topics including samples, customer service, and maintaining lead times.

PROJECTS

Data Acquisition of Diamond

This report is assigned to accomplish data analytics tasks using diamond price and the related 4Cs data(color, clarity, cut and carat).

The use of descriptive analytics, data visualization, statistical inference, and linear regression to perform analysis and interpretate real-world data.

These tasks include data acquisition, data analysis and interpreting analytical reports.

Major Drivers of World Gold Price

Research paper: Major Drivers of the World Gold Price.

Study results show a correlation between the gold price and demand.

The study focused on dependent variables such as gold price and independent variables such as gold stocks, bonds, commodities, and US cash.

SKILLS

MS Office (Excel, Word, and PowerPoint)

Statistics

SQL

Python

Photoshop

ADDITIONAL EXPERIENCE

Senior Merchandiser, Jain Overseas PVT. LTD, India December 2010 –July 2013

Handled menswear for clients like MARLBORO and kids wear for GUESS.

Identified and developed a reliable vendor base.

Followed up on production status at vendor locations, identified deviations, and implemented corrective action.

Monitored the quality control of finished products before dispatch to ensure a minimum of 5% faults.

Functioned as an interface between the buyer and vendors.

Executed the plans regarding shipment planning and ensured the timely and correct execution of orders.

Merchandiser, Roverco Apparels PVT. LTD), India May 2008 – November 2010

Handled ladies wear for clients such as TESCO, LOWBLAWS, and WOOLWORTH.

Reviewed stock levels and referred to records to work out ordering for busy periods.

Programmed for fabrics and trims, ensuring timely and correct execution of the orders.

Handled different vendors, meeting their needs.

Inspected the goods in different stages inline, mid-level and final inspection.

LANGUAGES

English

Tamil

Malayalam



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