EZINNA CHRISTIANA NWAOBILOR

* ******** ****** ***, **** Nigeria.

+234********** adzyqd@r.postjobfree.com

HIGHLIGHTS OF QUALIFICATIONS

Results-driven sales assistant manager with a proven track record of exceeding targets and optimizing team performance. Adept at motivating and guiding sales representatives to deliver exceptional customer experiences and achieve revenue goals. Possesses strong leadership and communication skills, fostering a collaborative and high- performing sales environment. Committed to strategizing and implementing effective sales techniques to drive business growth and enhance overall profitability. AREAS OF EXPERTISE

Sales Navigator

Customer service

Promotional campaign management

Market trend analysis

Outstanding customer service

Product expertise

Results-orientated

Self-motivated

PROFESSIONAL EXPERIENCE

July 2023 - Current

Finsure Microfinance

Branch Manager

Key responsibilities;

Providing strong leadership to the branch team, overseeing their performance, and setting clear objectives to achieve business goals.

Setting sales targets, monitoring progress, and ensuring the branch meets or exceeds its sales quotas and revenue goals.

Ensuring excellent customer service is delivered, handling escalated customer issues, and resolving complaints to maintain client satisfaction.

Managing day-to-day operations, optimizing processes, and ensuring compliance with company policies and procedures.

Identifying new business opportunities, building relationships with clients, and exploring ways to expand the branch's market presence.

April 2018 - May 2020

Ofoma Bakery, Abia State

Retail Assistant Manager

Key responsibilities;

Assisted the store manager in overseeing and guiding the retail team to achieve sales targets and deliver exceptional customer service.

Ensured excellent customer experiences by addressing inquiries, resolved complaints, and maintained a welcoming store atmosphere.

Monitored and managed inventory levels, conducting stock audits, and ensured accurate product availability. Supported the team in achieving sales goals, provided sales training, and implemented strategies to increase revenue.

Ensured attractive product displays and store layouts to enhance the customer shopping experience. February 2015 - December 2017

Industrial and General Insurance

Marketer

Key Duties;

Conducted thorough market research to understand customer needs, preferences, and trends, as well as monitoring competitor activities.

Developed and implemented marketing strategies to promote products or services, increased brand awareness, and achieved business objectives.

Created and managed advertising campaigns, both online and offline, to reach the target audience effectively. Developed engaging and persuasive content for marketing materials, websites, blogs, and social media platforms.

Maintained and enhanced the brand's image and identity through consistent messaging and design. August 2010 - November 2013

Spicy Store Enterprise

Sales Associate

Key responsibilities;

Greeted customers, assisted with inquiries, and provided excellent customer service to enhance the shopping experience.

Acquired a deep understanding of the products or services offered by the company to effectively assist customers with their needs.

Actively engaged with customers to promote products, suggest complementary items, and drive sales. Handled customer inquiries, concerns, and returns in a professional and helpful manner. Ensured the store's visual appearance is appealing by arranging products and displays neatly and according to company guidelines.

Replenished stock on the sales floor and keeping track of inventory levels. Identified opportunities to offer customers additional products or services that complement their purchases. March 2007 - July 2010

MGM Grand Hotel

Kitchen Assistance/Dish Washer

Key responsibilities;

I washed dishes, utensils, glassware, and other kitchen equipment either by hand or using a commercial dishwasher.

Ensured that all dishes and kitchenware are thoroughly cleaned and sanitized to meet health and safety standards.

Kept the kitchen and food preparation areas clean and tidy at all times by sweeping and mopping floors, wiping countertops, and emptying trash bins.

I helped with basic food preparation tasks such as peeling vegetables, cutting fruits, or portioning ingredients. Restocked kitchen supplies such as dishes, utensils, and cleaning materials to ensure they are readily available for the kitchen staff.

August 2003 - December 2006

Bright Farm Investment

Fruit Picker

Key responsibilities;

Carefully examined the fruit to identify those that are ripe and ready for harvest. This requires knowledge of the specific fruit's appearance, color, and size.

Gently picked fruits from the trees or plants to avoid bruising or damaging them. Using ladders, picking poles, or other tools may be necessary to reach fruits at different heights. Sorted harvested fruits based on size, quality, and ripeness. Graded fruits ensures that only the best-quality produce is selected for sale.

Adhered to specific guidelines and techniques provided by supervisors or the farm management to maintain the quality of the harvested fruits.

Placed the harvested fruits into containers, baskets, or crates, and properly packing them for transportation. EDUCATION HISTORY

Course / Degree School / University Grade /

Score

Year

Higher National Diploma in

Accountancy

Abia State Polytechnic Aba 2012

Senior School Certificate

Examination (SSCE)

Nsu Comprehensive Secondary School, Umuannunu

Nsu, Imo state.

2003

TRAINING AND CERTIFICATION

Customer Service Training Institutes and Customer Service institute;Customer relationship management Certificate; 2014

PERSONAL ATTRIBUTES

Leadership: I am able to lead and guide the sales team. This involves setting a positive example, motivating team members, and providing direction when needed. Communication skills: i convey goals, expectations, and feedback clearly to the sales team. Active listening is equally important to understand team members' concerns and address them effectively. Sales acumen: A good understanding of sales processes, techniques, and strategies allows me to provide valuable insights and support to the sales team.

Organizational skills: Sales operations involve handling multiple tasks, setting priorities, and meeting deadlines. Being well-organized helps me to efficiently manage my responsibilities and support the sales team effectively.

REFERENCE

- "Available on Request "

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