CURRICULUM VITAE

OF

MANDY DU PLESSIS

IDENTITY NUMBER : 821**********

SURNAME : DU PLESSIS

NAME : MANDY

GENDER : FEMALE

RACE : COLOURED

RESIDENTIAL ADDRESS : 303 SWIFT STREET

RABIE RIDGE

MIDRAND

1632

TELEPONE : 011-***-****

CELL NUMBER : 073*******

EMAIL ADDRESS : adzyq4@r.postjobfree.com

HEALTH : EXCELLENT

HOME LANGUAGE : AFRIKAANS

OTHER LANGUAGES : SOTHO AND ZULU

NATIONALITY : SOUTH AFRICAN

SCHOOLING EDUCATION

LAST SCHOOL ATTENDED : ALLANRIDGE SECONDARY SCHOOL HIGHEST GRADE PASSED : GRADE 12

YEAR PASSED : 2002

SUBJECTS : ENGLISH

AFRIKAANS

BIOLOGY

BUSINESS ECONOMICS

HISTORY

GEOGRAPHY

EDUCATIONAL BACKGROUND

INSTITUTION : UNISA

COURSE COMPLETED : HUMAN RESOURCES HIRING PRACTICES SUBJECTS : RECRUITING AND MANAGING

SCRUTENIZING JOB APPLICATIONS AND

CV

CONDUCTING INTERVIEWS

HUMAN RELATIONS

YEAR : 2007

FUTHER TRAINING EFT

INSTITUTION : WORLD OUTSOURSE LEARNING CENTRE

COURSE COMPLETED : INTERNATIONAL CALL CENTRE TRAINING SUBJECTS : ACCENT RECOGNITION, COMPUTER

LITERACY ACCENT REDUCTION, SOFT SKILLS,

TYPING

YEAR : 2005

FUTHER EDUCATION AND TRAINING : BANKING

INSTITUTION : CORNER STONE

NQF : LEVEL 4

NLRD NUMBER : 20185

SUBJECTS : FINANCIAL SERVICES

UNDERSTANDING YOUR

BUSINESS

GOVERNANCE RISK AND COMPLIANCE

FINANCIAL PRINCIPLES AND BANKING

CALCULATIONS

BANKING SERVICE EXCELLENCE

SUSTAINABLE CREDIT IN BANKING:

PERSONAL LOANS

YEAR : 2016

WORK EXPERIENCE

1. NAME OF EMPLOYER : MUNNIK BAS SON DAGAMA ATTORNEYS DEPARTMENT : EDCON

PERIOD : 28 NOVEMBER 2005 UNTIL 20 OCTOBER 2010

POSITION : DEBT COLLECTOR

SUMMARY OF DUTIES AND RESPONSIBILITIES

HANDLING HIGH VOLUMES OF INBOUND AND OUTBOUND CALLS. MAKING DEBT PAYMENT ARRANGEMENTS.

FOLLOW UP BROKEN ARRANGEMENTS.

TRACING AND MONITORING ACCOUNTS

UPDATING PERSONAL INFORMATION

REFERENCE : JOSEPH NTUNIBA

POSITION : TEAM LEADER

CONTACT NUMBER : 072-***-****

2. NAME OF EMPLOYER : NORTON LAMBRIONOS ATTORNEYS

DEPARTMENT : STANDARD BANK

PERIOD : 01 NOVEMBER 2010 UNTIL 19 DECEMBER 2011

POSITION : DEBT COLLECTOR

SUMMARY OF DUTIES AND RESPONSIBILITIES

HANDLI NG HIGH VOLUMES OF INBOUND AND OUTBOUND CALLS. MAKING DEBT PAYMENT ARRANGEMENTS.

FOLLOW UP BROKEN ARRANGEMENTS

TRACING AND MONITORING ACCOUNTS

UPDATING PERSONAL INFORMATION

REFERENCE : THABO LECHABA

POSITION : SUPERVISOR

DEPARTMENT : CENTRALISED COLLECTIONS

PERIOD : 1 JANUARY 2012 UNTIL PRESENT

PROFFESSIONAL COMMUNICATOR

3. NAME OF EMPLOYER : CAPITEC BANK

DEPARTMENT : COLLECTIONS DEPARTMENT

CENTRALISED COLLECTIONS

PERIOD : 01 JANUARY 2012 UNTIL 02 DECEMBER 2020

POSITION : CLIENT RETENTION AGENT/DEBT

COLLECTOR

SUMMARY OF DUTIES AND RESPONSIBILITIES

KEEP WEEKLY OUTSTANDING DEBTS

PLAN COURSE OF ACTION TO RECOVER OWED MONEY.

LOCATE AND CONTACT CLIENTS

NEGOTIATE PAYOFF DEADLINES AND PAYMENT PLANS

HANDLE CUSTOMERS QUESTIONS AND COMPLAINTS

BUILD TRUST WITH CLIENTS

REASON FOR LEAVING : FOR GROWTH AND EXPLORE OTHER

AVENUES

REFERENCE : PETER MOEKELSI (TEAM LEADER)

CONTACT NUMBER : 076-***-****

HR : 086*-***-***

4. NAME OF EMPLOYER : MERCHANTS DEPARTMENT DIVISION MERCEDES BENZ

PERIOD : 6 APRIL UNTIL 26 JULY 2021

POSITION : CALL CENTRE AGENT

COMPLAINTS

SUMMARY OF DUTIES AND RESPONSIBILITIES

UPDATING CUSTOMER’S DETAILS ON THE SYSTEM OPENING COMPLAINTS CASES FOR CUSTOMERS RESOLVING QUERIES THAT CAN BE RESOLVED SAME TIME INSTEAD OF ASCENDING.

REFERRING TRANSFERRING CUSTOMERS TO THE CORRECT DEPARTMENTS REASON FOR LEAVING : RESIGNED

REFERENCE : PHUMZILE MEILOBCC TEAMLEADER

CONTACT NUMBER : 082*******

5. NAME OF EMPLOYER : SDC WEALTH MANAGEMENT

PERIOD : 3 MONTHS CONTRACT

04 February 2022 to 30 April 2022

POSITION : SALES AGENT, COLD CALLING

SUMMARY OF DUTIES AND RESPONSIBILITIES

COLD CALLING POTENTIAL CUSTOMERS AND SELLING 1 LIFE FUNERAL INSURANCE, USING THE LIFE 1 LIFE SYSTEM.

REASON FOR LEAVING : 3 MONTHS CONTRACT

REFERENCE : LIZA DU-PLESSIS (TEAM LEADER)

CONTRACT NUMBER : 079-***-****

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