ODUNMBAKU PRECIOUS OLUWATOMISIN

Address: *, ******** ******,*****,***** lagos

Phone: 070********

Email: adzyny@r.postjobfree.com

Agile, result oriented individual with an extensive work experience on customer service techniques and providing marketing solutions to high valued clients.

Highly knowledgeable in business development and exception customer service delivery.Problem solving, decision making abilities, verbal communication skills and excellent interpersonal skills.

Precious seeks to impart organizational objectives and goals while continuously improving herself.

EXPERIENCE

Aug 2022- Jul 2023

ACCESS BANK PLC (CUSTOMER CARE OFFICER)

Take the extra mile to engage customers & keep records of customer interactions, process customer accounts and file documents.

Resolving issues & Delivering prompt and professional solutions for customer inquiries.

Maintain documentation of customer inquiries and responses for future reference. Handle dissatisfied customers in a polite and professional way.

Answering questions about the banks products or services and. Processing orders and transactions.

Oct 2021- Jun 2022

LOTUS BANK (RETAIL & OPERATIONS EXECUTIVE)

Identifies Identifies potential solutions to management by analyzing customer needs. Successfully maintain relationships with media vendors and publishers to

ensure collaboration in promotional activities

Record-keeping of customer interactions, process customer accounts, and

file documents

Conducting market research and analysis to evaluate trends, brands awareness and competition venture.

Dec 2016- Nov 2017

FEDERAL AIRPORTS AUTHORITY OF NIGERIA

COMMERCIAL INSPECTORATE DEPT (INTERN)

Managed sales administration successfully.

Established procedures to aid seamless business operations.

Efficiently maintained and updated sales and customer records causing a

5% reduction bounce rates.

Confirmed the accuracy of orders and invoices successfully.

May2014- Aug 2014

IKEJA ELECTRICITY DISTRIBUTION COMPANY PLC

CUSTOMER SERVICE REPRESENTATIVE

Adequately provided appropriate solutions and alternatives within the time limit.

Successfully resolved all customer related issues.

Achieved a 10% increase in customer retention aiding company’s bottom-line Effectively create positive, long-lasting relationships with current and

potential clients. Judiciously issued prepaid cards to customers

ACADEMIC QUALIFICATIONS/ CERTIFICATIONS

National Youth Service Corps. 2020

Federal Polytechnic Ilaro, Ogun

HND Marketing 2019

Federal Polytechnic Ilaro, Ogun

OND Marketing 2016

His Grace Academy, Olambe

Senior Secondary School Leaving certificate 2014

SKILLS

Effective Communication

Time Management

Computer Skills

Teamwork

Social Media Savvy

Leadership skills

Problem Solving

Good personality and positive attitude

Emotional intelligence

HOBBIES- Meeting new people, Gaming, Learning new skills, Networking

REFERENCES: Available on request

Contact this candidate