Quality Assurance Customer Service
Resume:
DAVID W. POWERS *** Almond Dr
Lansdale PA *****
E: adzynp@r.postjobfree.com
Programs & Electronic Media Proficiency
● ServiceNow, ADP Workforce, Genesys
● ICC Image Viewer, ICC WinRP, Dynatest Explorer, Dynatest Control Center
● FileNET Applications, Oracle Database, PONTIS 4.0
● Taleo 8.0, Adobe Professional 8.0, Adobe Professional 6.0, Nuance PDF Professional 5.0
● Microstation 8.0, Visual Basic 9.0, AutoCAD 2007, Civil 3D 2007, LandDesktop 2007,
● AutoCAD 2005, LandDesktop 2005, AutoCAD 2004, LandDesktop 2004,
● BrisCad, Eagle Point, HydroCAD 8.0, FlowMaster by Haested, CulvertMaster by Haested,
● Microsoft Office, PHP coding, HTML coding, and general JavaScript. And C++ coding Jung-Powers & Associates, LLC
● JP D&CM, JP RE&M, JP IA&T, JP INT, JP BDS
CEO & President, Founder since 05/19/2005
● Civil Engineering professional with an eye to detail in quality assurance in residential and commercial property development and improvement construction management projects using engineering technical skills to assess the flow of project scheduling and estimating ranging from $25,000 to $10M engineering projects within deadlines and budget.
● Utility As-Built documents for PECO Bare Steel Service Replacement Projects
● Life Insurance & Fixed Annuities License Prep Course, 2013
● Fingerprints in Pennsylvania database for Life Insurance and Fixed Annuities Testing and Certification since 2013.
● Insurance & Fixed Annuities Licensed August 2013-2015
● Stock & Mutual License Prep Course, 2015
● Business Plan and Entity Creation Services
● Sinopec Group Account Receivables Contract 12/27/2017-12/27/2018
● China Shougang International Trade & Engineering Corporation Contract 1/9/18-1/9/2019 Impact Services Corporation 8/1/2018-9/15/2018
● Customer Service Representative who is professional, an eye to detail in quality assurance in Client Support with job applications and web proficiency and basic job account setup, issues.
● Assist customers to set up, reset, and understand the complete process of creating and maintaining the documents for services rendered and online applications Contract Callers, Inc. 10/23/2018 - 7/16/2020
● Engineering Assistant, who has a strong eye to detail in quality assurance in BSSR As-Built Documents with Citrix and web based documentation and drawings to determine the location of the newly replaced yellow plastic, black striped plastic, or black and yellow striped plastic piping either 0.5" or 1.0" depending on the gas pressure and length from main to house determined by PECO Gas Manual and Design Standards.
● Assist back office with paperwork and permits as needed for new projects determined by the Project Director and Administrative Staff.
● Ordered materials and equipment when needed and specified by Management.
● Maintained log of supplies when directed.
● Maintained log of training and certifications needed to operate on PECO system, both on field and in office environments.
● Scanned in documents when directed.
● Created system to complete work plans and condition reports to specific PECO Controls Management
● Created Aces when directed by CCI Management
● Completed various measurements in the field when directed.
● Completed log of pictures for quality assurance and reports to PECO. Inspiritec, Inc. 1/26/2016 - 7/31/2018, 5/16/2021-Present
● Customer Service Representative, whose attention to detail in quality assurance in IT Technical Support with Service Now and Java script web development, and basic account setup, issues.
● Assist customers to set up, reset, and understand the complete process of creating and maintaining the Individual Account and Business Partner Account to access and pay for the Child Welfare Information Solutions website to collect online applications for Child Welfare Compliance with the Commonwealth of Pennsylvania.
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DAVID W. POWERS 106 Almond Dr
Lansdale PA 19446
E: adzynp@r.postjobfree.com
● PEUC Project
● ITSS- HCSIS/PASCES
● CWIS - Childline Certificates & Mandated
Reporting
ESS
Independent Contractor Substitute Teacher 09/26/2014-11/4/2014
● Pennsylvania Child Welfare Clearance, 2023 and 2017
● State Police Background, 2023
● Federal Child Welfare Clearance, 2014 and 2017
● Fingerprints in Pennsylvania database, 2014 and 2017 Charter School Services, LLC
● Independent Contractor Substitute Teacher 09/26/2014-11/4/2014
● Pennsylvania Child Welfare Clearance, 2014 and 2017
● Federal Child Welfare Clearance, 2014 and 2017
● Fingerprints in Pennsylvania database, 2014 and 2017 Charter School Services, LLC
● Independent Contractor Substitute Teacher 09/26/2014-11/4/2014
● Pennsylvania Child Welfare Clearance, 2014 and 2017
● Federal Child Welfare Clearance, 2014 and 2017
● Fingerprints in Pennsylvania database, 2014 and 2017 Pavement Engineering Technology, NJDOT 2008-2011
● Engineering professionals with an eye to detail in quality assurance in State owned Infrastructure Improvement Paving projects used engineering technical skills to assess paving smoothness of roadway projects ranging from 0.5+ to 20+ centerline miles within deadlines and budget.
● Processed alphanumeric data for the State maintained Paving Management System (PMS) providing assistance to Paving Management Unit in providing real-time road condition data.
● Streamlined IRI Pay Adjustment Procedure and Recording methods of data processed to become more efficient in producing data processing.
● Hands-on engineering technician proficient with the use of different software needed to process collected field data. Data collection and processing, Programming development, Maintenance Resurfacing Contracts (MRC), Maintenance Roadway Repair Contracts (MRRC), Capital Project Management (CPM) Projects
Bridge Structural Inspections,. NJDOT 2007-2008
● Productive engineering professional with an eye to detail in quality assurance in State owned Bridges
● Processed federally mandated biannual reports on the condition and functionality of such structures
● Completed in-house inspections for State owned Bridges and Culverts
● Maintained database for internal communications
● State Bridge Inspections, NBI Inspections, Underwater Bridge Inspection Reports, Report Database
(SDMS)
Land Design Development, 2005-2007
● Estimating of small residential and commercial projects
● Landscaping Lighting Plans, Site Plans, Grading Plans, Inlet Spread Calculations, Hydraulic Gradient Computations, Storm Sewers, Swale Design, and Cut and Fill Soil Analysis Educational Background
● North Central University, MSOL, with Project Management, starting in Fall 2020
● College of Southern Maryland, La Plata, MD Fall 2005, AutoCAD 2005
● Temple University, College of Engineering Philadelphia, PA, B.S.C.E., 2005
● Bucks County Community College, Newtown, PA, A.A. in Engineering in 2002 2 Page
DAVID W. POWERS 106 Almond Dr
Lansdale PA 19446
E: adzynp@r.postjobfree.com
Professional Experiences
● Contract Callers, Inc. October 2018-July 2020
● Impact Services, Inc August 2018-September 2018
● Inspiritec, Inc, January 2016-July 2018
● Charter School Services September 2014-November 2014
● Primerica Life & Financial Services August 2013-August 2015
● Jung-Powers & Associates, LLC, in August 2012, founded in 2005
● Macys June 2011-September 2012
● New Jersey Department of Transportation
Pavement Management & Drainage Technology Unit December 2008-February 2011
Structural Evaluations May, 2007-December 2008
● Lippincott-Jacobs Consulting Engineers, Inc, August, 2006 - November, 2006
● ATCS, PLC, LLC, April 2006-July, 2006
● Phoenix Land Design, Inc., October, 2005-April 2006
● D.H. Steffens Company, July 2005-September, 2006
● Bolton & Associates Inc. May 2005-July, 2005
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