SUMMARY

SKILLS

EXPERIENCE

EDUCATION AND TRAINING

SHALEEN FREEMAN

**** ********* **., *****, **, 19119 H: 267-***-**** adzynf@r.postjobfree.com Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative. Adept in technology

Strategic Planning

Anticipates needs

Verbal and written communication

Resourcefulness

Organization

01/2011 to Current Security Professional

Allied Universal Security Services Philadelphia, PA Record required data for incident reports and files quickly and accurately. Demonstrate strong attention to detail and accuracy when providing information to Security Management.

Make recommendations to improve security procedures and systems. Train new security officers on safety protocols and company standards. 03/2008 to 11/2010 Administrative Assistant

Carey's Cuisine Temple Hills, MD

Contacted customers via phone and email to confirm deliveries and follow up with inquiries.

Entered invoice data into Quick Books, updated details, including customer contacts and delivery dates to keep information current. Kept track of catering and bakery red to ensure they we processed in a timely fashion.

Trained new employees on P.O.S. system.

05/2006 to 01/2008 Office Clerk

Center For Literacy Philadelphia, PA

Delivered an exceptional level of service to each customer by listening to concerns and answering questions.

Provided onsite training.

Inputted information from customer calls and onsite service visits into the company's system using paper filing system

Delivered excellent customer support and customer service experiences when interacting with large groups of people in busy office. Developed strong relationships with public, patients and staff members using outstanding interpersonal and communication skills. 2018 Culinary Diploma: Culinary

Art Institute of Philadelphia Philadelphia, PA