Customer Service Specialist
Resume:
ELIZABETH CAMPBELL
KALAMAZOO, MI 49006
**********@*****.***
To obtain a position that would allow me to use my skills including computers and interpersonal communication. This position should be challenging as well as offer opportunity for growth
EXPERIENCE
PNC BANK
CUSTOMER SERVICE SPECIALIST
PNC BANK
Perform customer service activities and initiatives for a broad range of products, services and problem resolution that occurs across multiple channels for our customers. Deliver CARES model to customer and services partners.
Receives, investigates and respond to customer inquiries regarding products, services and issues via all channels through which customers are served
Resolve customer service inquiries and issues. Recommends appropriate solution. Refers complex or reoccurring issues.
Maintain high levels of customer satisfaction consistent with PNC’S core values. Demonstrate commitment to quality through customer and service partner interactions.
Documents customer interaction and completes service request to minimize customer efforts or additional action
Accuracy and attention to details
Decision making and critical thinking
Effective communication
Fraud detection and prevention
Managing multiple priorities
CUSTOMER SERVICE SUPERVISOR
October 2014 – October 2016
Ensure customer satisfaction by greeting and answering their questions
Tour area to ensure it meets our customer’s expectations
Work hand in hand with team associates to get their job done
Prepare and plan for upcoming events that will impact my area
Ability to communicate, take direction at all levels and turn it into action
Use basic math skills to maintain accurate inventory levels
EDUCATION
SPRING ARBOR UNIVERSITY
B.S. Management of Organizational
Development
DAVENPORT UNIVERSITY
A.A.S. Paralegal
More employment upon request.
References upon request
Contact this candidate