Summary of Qualifications

Creative, solutions-driven Agile Product Owner/Manager with 10 + years of experience in driving development of customer-centricity web-based software and mobile applications.

Leads and champions collaboration for cross-functional Agile Scrum Teams through open communication channels to create web, cloud, and mobile (Android and iOS) software solutions. Implemented leading-edge solutions by implementing and utilizing SDLC.

Passionate about coaching, mentoring, and developing high-performing teams by fostering trust and open communication through empowered autonomy and consistent accountability.

Innovative and customer-focused with a successful track record of creating and driving product vision across functional teams to deliver seamless end-user experiences.

Proven success in building relationships with stakeholders (on all levels), scrum teams, security, architecture, legal, and partners, etc.

Core Competence

Product Management Point of Sale Agile SDLC Critical Thinking Software as a Service (SaaS) Risk Management Jira Confluence SharePoint Waterfall SDLC Root Cause Analysis Scrum Master Process Improvement/Automation Twilio PAX Payment Gateway & Marketplace Verifone Payment Gateway Continuous Improvement Release Management Program Management Enterprise Cloud VMware Tools Story Writing Requirements Gathering Device Management Tool Critical Problem-Solving Skills Point-of-Sale (POS) POS Checkout Payment Flow Universal Identity Service Snagit

Professional Experience

The Bank of New York Mellon, (Remote), 7/2022 – 9/2023 (Company Downsize)

Product Lead, Mobile Application Development (Android/iOS) – Technology Service Group

Lead cross-functional team to drive product vision, define requirements, drive deliver of new internal mobile apps, new features/enhancement to existing mobile apps, coordinate resources from other teams (design, architecture, security, legal, etc.), and guide tam through key milestones.

Collaborated with stakeholders from different lines of business throughout the firm to define/update the roadmap, backlog grooming, prioritization of Epics/user stories, bug fixes, and sprint planning within Jira.

Planned and facilitated all sprint ceremonies for the WT Development team.

Worked with all App Managers to make sure all Mnemonics (MNEs) with mobile applications tied to them go through the Permit to Build, Permit to Design, Permit to Deploy/Operate, and made sure they were properly categorized in IDIP to meet the security scan requirements for Data Theorem.

Performed quarterly audits of privileged developers with access to the BNY Mellon Public/Private App Stores (Intune, Apple Store, and Google Play Store).

Leader/point person for the firms Mobile Center of Excellence Committee to ensure that all mobile products developed within the firm and its subsidiaries meet the defined standard from architecture, security, risk, legal.

Collaborate with all members of the team such as Mobile Engineers, Mac Engineers, and Mobile Developers to take a shared responsibility for the overall efforts that the WT Team committed to for the year.

Validate new features to ensure that they meet the stakeholders/user’s expectations before features are deployed to production.

Responsible reviewing/validating Veracode and Data Theorem vulnerabilities and prioritize the fixes during a future sprint based on the severity.

Omnna (Startup) Southlake, TX 11/2019 – 4/2022 (Company Downsize)

Sr. Product Manager/Owner – Point of Sale (SaaS)

Lead concept-to-launch for a cutting-edge Merchant Management Portal (MMP) and Point of Sale (POS). The Omerse POS is an “all-in-one” monthly subscription-based solution that connects POS hardware, software, credit card terminals, credit card processing and peripherals, providing one cohesive solution for Retail, Service, and Food merchants to operate and grow their business.

Managed the development of a host of base and Al-La Carte features, which allows the Reseller to customize subscription packages and costs for their merchants and give them the ability to use the Web and/or Mobile (Android/iOS) versions of the POS.

Collaborate with CEO to define the vision and strategic values, set the prioritization of the Product Backlog, and release schedule for the MMP/POS SaaS Products.

Collaborated with external customers (Resellers and Merchants), and hardware partners such as Pax Technology, Verifone, and Ingenico.

Lead and motivate cross-functional off-shore Agile Scrum teams, with 20 indirect reports, including Web (front-end/back-end) and Mobile (Android/iOS) developers, UI/UX Designers, and QA Analysts.

Translate roadmap items into manageable product backlog items and maintain the prioritized backlog of epics and user stories for new features, enhancements, and defects based on the severity.

Collaborate with QA Manager/Lead to assist in defining acceptance criteria, and answer any outstanding questions on functionality, workflow, and usability.

Attend daily Stand-up/Scrum meetings to get a high-level overview of what the teams accomplished the day before, what they plan to work on today, and identify any impediments that I need to resolve.

Attend demo sessions after each development sprint/iteration to ensure all features/functions align with the vision/requirements.

Conduct high-level validation testing of new features/functions before code is deployed to UAT/Pre-Prod.

Manage the relationships with our resellers, hardware, and integrated payment gateway partners.

Collaborate with Marketing and Release Management to ensure features/functions are clearly defined in internal/external marketing material, training videos, and Release Notes.

Assist Support in answering Reseller/Merchant questions, and troubleshooting escalated issues as needed.

Bank of America Plano, TX 07/2019 – 11/2019

Sr. Production Services Lead – Technology Infrastructure & Production Services (TIPS)

Manage day-to-day operations of the technology platform for the assigned applications.

Manage Problem/Incident Management, Release Deployment, Operational Readiness, Capacity Availability Management, Application Monitoring, Service Analytics, Reporting, Production Governance, Triage, Associate Support, Change/Change Configuration Management, etc.

Identify possible production failure scenarios, creates incident tickets, enhancements, and/or problem tickets in Jira/Remedy ticket tracking system, and communicate effectively with development and internal business operations teams.

Identifies vulnerabilities and opportunities for improvement and maintains metrics to help develop an analysis that will drive improvement in all areas of TIPS.

Create and enhances administrative, operational, and technical policies and procedures, adopting best practice guidelines, standards and procedures.

Take ownership of escalations and perform troubleshooting, analysis, research, and resolution.

Consults with end-users to determine the optimal configuration of equipment and applications.

Exercise judgment within defined procedures and practices to determine appropriate action. Should have increased awareness and exposure to basic technical principles, concepts, and techniques.

Provide coaching and mentoring for other employees.

Participates with management in developing technology products, service standards, and development efforts that impact the client/business area.

Serves as an escalation point between the client/business area and internal management to resolve moderately complex unresolved problems, complaints, and service requests.

International Business Machines Corp. (IBM) Cloud Coppell, TX 09/2017 - 7/2019 (Company Downsize)

Product Owner/Analyst – Managed Cloud Application Services

Collaboration with Product Managers and cross-functional Scrum teams to define user stories for new products, features, and enchantments and place them in the appropriate product backlog with Jira.

Collaborate with Product Managers to scrub product backlog and prioritize user stories for upcoming development sprints.

Collaborate with the Product Managers and the UI/UX teams to define click-through prototypes (If applicable) for all user stories to guide the development and QA.

Collaborate with Product Managers and QA team members to define acceptance testing criteria and review/approve test plans.

Schedule sprint planning meetings with the assigned Product Managers, Development, and QA to review and estimate stories to determine the team's velocity.

Act as the liaison between Cloud Engineering and Product to express business needs, translate user stories, and resolve any impediments during the sprint cycle.

Attend daily Standup meetings with the Cloud Engineering team and QA to discuss what each team member accomplished yesterday, what's planned for today, and identify any impediments.

Collaborate with QA on the test plans and manage the UAT process.

Work with team leads to create agenda for all demo sessions after each development iteration.

Manage relationships with collaborating teams and vendors.

Review and validate business rules and requirements and obtain all required UAT signoffs.

Schedule demos and retrospective sessions with all stakeholders, management, QA, Development, and SMEs after each sprint.

Participate in annual ISO and Federal Audits to answer questions related to commercial and private instance Software Development Life Cycle (SDLC) and security practices.

Provide third-tier support for escalated production-related issues from Support and DevOps teams. Used VMware/vsphere to troubleshoot reported VM resource issues from Enterprise Cloud customers.

Work with the Development team to resolve and fix code-related issues and follow the Change Management/CAB process to approve/schedule code deployment to production.

International Business Machines Corp. (IBM) Coppell, TX 02/2008 – 8/2017

Sr. Business Analyst/Release Management, Cloud Engineering

Responsible for defining, documenting, and publishing the SDLC and UAT Release Cycle.

Manage UAT process for Release-Readiness with Product Managers, DevOps, Engineering leads, QA, Support, and Subject matter experts (SMEs) from various departments.

Create UAT tasks based on features/functions that are part of the scheduled release.

Schedule and coordinate the code deployment to our staging and production environments.

Identify the stakeholder/subject matter experts required to participate in the UAT process.

Outline the UAT plan and assign features to test and approve by UAT subject matter experts.

Worked with the DevOps team to automate/streamline the code deployment to all data centers on production release day, which added significant business value, enabled efficiency, and shortened our testing/downtime.

Attended the monthly Change Management meetings to discuss the features included in the scheduled release and define the customer impact (if applicable).

Collaborate with TAMs to resolve critical production issues escalated from Support and DevOps.

Worked closely with the SWAT Engineering team to resolve code-related issues in production or redirected the matters to the appropriate group (s) within the organization. Used VMware/vsphere to troubleshoot reported VM resource issues from Enterprise Cloud customers.

SME for cloud products and managed services.

Participated in customer-facing calls to resolve production issues and details on how features functioned.

Managed third-party relationships with Universal Identity Services and worked with support/customers to resolve Enterprise Cloud user registration/account management issues.

Communicate with stakeholders clearly and concisely.

Ensure timely delivery of the software delivery while communicating project status to all stakeholders and teams downstream.

Education & Training

Foundational & Advanced Agile Training – Verizon, 2015

Documentation and Criteria Used for Business Analysis - IBM Academy, 2017

Business Analysis and Solution Evaluation - IBM Academy, 2017

Agile Program Fundamentals - IBM Agile Academy, 2017

Agile Operations Fundamentals - IBM Agile Academy, 2017

Agile Project, Iteration & Change Management - IBM Agile Academy, 2018

Agile Testing - IBM Agile Academy, 2018

Enterprise Design Thinking Practitioner - IBM Academy, 2018

Secure Computing Essentials - IBM Academy, 2018

HIPAA Compliance Program – IBM Academy, 2018, 2019

General Data Protection Regulation (GDPR) Awareness Training – IBM Academy, 2071, 2018, 2019

VA Privacy and information Security Awareness – U.S. Department of Veterans Affairs, 2016, 2017, 2018, 2018

VA Technical Reference Model (TRM) - U.S. Department of Veterans Affairs, 2019

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