Veronica V Cardona

**** ********* **

San Antonio, TX., 78248

210-***-**** adzym6@r.postjobfree.com

Summary

Detail-oriented and organized Data Entry Clerk, Customer Service and Office Manager extensively trained in spreadsheets, transcription, word processing and desktop publishing. Highlights

Order processing Resourceful time management Understands grammar spreadsheet Office management Customer service-oriented Microsoft Office proficiency Invoice processing Multi-line phone proficiency Excellent communication skills Quick Books Problem Solver Self directed Bilingual Experience

Office Manager: January 2022 – Current, R&V Construction San Antonio, TX Schedule customer appointments, phone calls and emails. Manage advertisement for business through social media and website. Invoicing, weekly reports and budgeting. Help with hiring process. Data entry on a daily basis, filling and organizing. Administrative Assistant: March 2016 – September 2018, Auto Group of SA San Antonio, TX. Managed Kelly Blue Book reports and contacted customers interested in selling their vehicles. Worked very closely with office managers and buyers in assisting with all transactions and reports needed daily. Scheduled appointments for customers, input customer information into system. Assisted with Bilingual customer service. Miscellaneous duties performed when directed by manager.

Office Manager: May 2012 - April 2015, Chic Apparel - San Antonio, TX Verified that information in the computer system was up-to-date and accurate. Created monthly reports for records, closed terminated records and completed chart audits. Organized billing and invoice data and prepared accounts receivable and expected revenue reports for comptrollers. Verified and logged in deadlines for responding to daily inquiries. Identified and resolved system and account issues. Developed and created a more effective filing system to accelerate paperwork processing.

Customer Service Representative: March 2008 - September 2011, Celadon Trucking - Laredo, TX

Verified that information in the computer system was up-to-date and accurate. Eliminated outdated records by sending the records to be scanned. Compiled statistical information for special reports. Created monthly reports for records, closed terminated records and completed chart audits. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.

Customer Service Representative: February 2005 - March 2008, Caterpillar Logistics - Laredo, TX

Coordinated all department functions for team of [Number] employees. Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Verified and logged in deadlines for responding to daily inquiries. Coordinated meetings with other department managers and served as main liaison between sales and online tracking system. Created databases and spreadsheets to improve inventory management and reporting accuracy.

Administrative Assistant/Secretary: February 2002 -February 2004, Vilore Foods - Laredo, TX Developed more efficient filing systems and customer database protocols. Increased meeting efficiency by developing meeting agendas. Managed the reception area, including greeting visitors and responding to telephone and in-person requests for information. Maintained the front desk and reception area in a neat and organized fashion. Dispersed incoming mail to correct recipients throughout the office.

Education:

Northwest Vista College

JW Nixon High School 2001