Support Specialist Technical

Faith Mareya **** Sugarbark Court, Canal Winchester, USA,43110

Email: ********@*****.*** Phone: 614-***-****

PROFESSIONAL SUMMARY:

Highly motivated and competent HL7 specialist with five years working in the healthcare domain. I have worked on HIE implementation, migration projects, new interface development as well upgrade projects. I am well versed with the HL7 standard, versions and transaction types as well as other standards and guidelines that govern the healthcare IT industry. I am a fast learner and I have the ability to multitask and prioritize work to ensure efficient and on time delivery.

Integration Engines

Mirth Connect, Rhapsody, Connextion

Programming Languages

JavaScript, XML, HTML, SQL

Operating Systems

Windows Server 2010

Software Tools

HP ALM, OBIEE, ODIA, Tableau.

Databases

MySQL, Oracle XE, SQL Server, Postgresql.

Microsoft Products

MS Word, MS Excel, MS Access, MS PowerPoint, MS Visio, MS SharePoint, MS Project

Agile Methodology

Scrum, Kanban.

Proficiency Matrix:

Experience in analyzing, designing, developing, testing and implementing HL7 and non-HL7 interfaces.

Strong knowledge and understanding of healthcare standards and guidelines; HIPAA, HL7, Meaningful Use, X12, ICD, HIE, LOINC, and DICOM.

Building interfaces for HL7 message/data transfer using integration engines like MIRTH Connect and Rhapsody.

Configuring message transfer protocols using TCP/IP, File transfer protocols (FTP, SFTP), SOAP, VPN etc.

Analyzing and building interfaces for ADT, Lab orders, Pharmacy orders, Radiology Orders, reports and results, Billing/charges/Claims, Scheduling etc.

Expertise CDA/CCDA documents, mapping of data onto the documents and facilitating document transmission to the healthcare providers.

Working with Relational Database Management Systems (RDBMS) and using SQL to write queries and execute stored procedures.

Integrating EMR applications within a hospital or clinical environment as well as Cerner, Epic, Meditech and AllScripts

Excellent understanding of the HL7 data structure, V2.x and 3.0 and knowledge of HL7 FHIR.

Experience with the change control process for implementing and getting approval for changes.

Strong team player with excellent communication skills.

WORK EXPERIENCE:

PROJECT

Mount Carmel East Hospital January 2020 - Present

Integration Developer/Analyst

Responsibilities

Interacting with vendors/clients to help define the project scope and needs and come up with a feasible budget, schedule and implementation plan.

Creating an integration schedule based on the project scope, design and availability of resources for accomplishing the required development tasks.

Creating and reviewing specification documents, developing the design workflow diagrams for current state and future state.

Building interfaces using the Mirth Connect integration engine.

Reviewing and testing interfaces to ensure they are built according to the specifications and implementing any necessary changes.

Working on multiple projects following various software development life Cycle (SDLC) methodologies such as agile for interface implantation.

Developing real-time and file transfer interfaces such as ADT, ORM, ORU, Transcription reports, Billing, Insurance claims (EDI transactions) etc.

Involved in creating new and improved processes for interface implementation to increase overall efficiency of the interface delivery process.

Evaluating requests for changes to existing HL7 interfaces

Providing on-call production support for HL7 interfaces during go-live and post go-live to ensure efficiency and full functionality.

Managing project activities, client interfaces and monitoring progress on deliverables in accordance with agreed upon project plan & schedule.

Working on HIE projects for integrating the physician offices with the hospital system to ensure easy and high accessibility of patient information.

Coordinating working with onshore and offshore teams, delegating tasks to ensure project success and on time delivery.

Mount Carmel East Hospital February 2018 -December 2019

Technical Support Specialist

Responsibilities

Provided first Level support for Hardware and software installation issues

Supported Windows desktop, laptops and connectivity for internal and external users

Analyzed, resolved problems or dispatch to the appropriate work queues within the Information Systems departments

Supported and executed windows based software applications through remote connection

Participated in Assigning policies in active directory and resetting Network passwords

Configured and upgraded networks and network peripherals

Assist internal and remote clients with issues involving system navigations

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