Karen Turner

West Palm Beach, FL

adzykl@r.postjobfree.com

(Phone): 561-***-****

Experience:

All Phase Roofing Lake Park, FL Material Ordering Specialist December 2022 to September 2023

●Created, and distributed all work orders pertaining to materials and supplies, including, but not limited to, inputting work orders into the QuickBooks system; kept status of work orders via Microsoft Excel, communicated information to construction crew personnel, and forwarded to all departments for workflow including payroll processing.

●Managed communications with all vendors and suppliers to identify cost reduction methods by reducing shortages and implementing vendor pickups, identifying cost reduction materials, coordinating vendor pickups, and special deliveries.

●Ordered daily medium to high volume materials/supplies for new development and Re-roofing construction crew daily projects.

●Communicated with Field Managers and Crew Managers when necessary to ensure all necessary information was transferred efficiently.

●Assisted with all incoming calls acting as a department liaison forwarding calls accordingly and efficiently to all correct departments.

MAXIMUS/CDC Boynton Beach, FL

Work From Home CDC/COVID-19 Vaccination Specialist May 2021 – July 2021

●Handled all incoming calls and provided professional and courteous customer service while providing information regarding all public and CDC vaccination provider and information services.

●Provided professional and courteous customer service at all call levels while promptly responding to “real time” existing and potential callers with thorough and accurate CDC provided information.

●Worked as a liaison with other departments, transferring calls, ensuring seamless transition of customer service.

●Responsible for having systematic knowledge of company internal operating systems, CDC updates, company policy regulations and addendums as approved by Federal Regulations of the CDC.

RCI Recruiting/HSS Healthcare Security Services Jupiter, FL

Remote Jr. Executive Recruiter May 2020- May 2021

●Specialized in screening/recruiting Information Technology, OTR Truck Driving, Fueling, and MedSurg, ER, ICU Nurses, and Healthcare Security Guards qualified to secure various medical campuses including hospitals, clinics, donation sites, etc.

●Screen candidates resumes and job applications

●Conducted focused comprehensive interviews to identify eligible candidates for further recommendation into various steps of the hiring process.

●Conduct candidate interviews and pre-screens using various reliable recruiting and methods and CRM’s (including ADP, ATS, and Exelare) to filter candidates within scheduled adherence.

●Assess applicants’ relevant knowledge, skills, soft skills, experience and aptitudes

●Onboard new employees in order to become fully integrated

●Use independent judgement to screen and schedule verifiable candidates.

●Provide analytical and well documented recruiting reports to the rest of the team

●Act as a point of contact and build influential candidate relationships during the selection process

●Promote company’s reputation as “best place to work”

●Meet all metrics driven outcomes.

Tech Service Today via Cutting Edge Recruiting Solutions Boynton Beach, FL

Dispatch/Customer Service (Covid-19 Layoff) February 2020-March 2020

●Responded to Client and IT Technician requests by prioritizing and scheduling work order installations and tasks to field technicians for on-time delivery of services

●Handled a high volume of outbound & inbound calls

●Created service tickets and scheduled/Reviewed all documents for completeness and accuracy

●Verified that scheduled work orders are ready for dispatch

●Actively recruited & scheduled technicians for work order requests

●Matched technicians to the job ensuring right skills and right tools necessary to complete the specific job accurately.

●Negotiated competitive rates in the technician recruitment process

●Monitored and directed field technicians and order fulfillment tasks

●Monitored status and adjusted assignments throughout the shift

●Informed and updated field technicians and clients on schedule or technical related issues

●Extensive data entry and use of google forms.

●Inbound customer service while facilitating active jobs with technicians and clients all over the US & Canada

AutoZone: Riviera Beach, FL

Seasonal PT Customer Service Specialist/Stock: July 2019 – December 2019

●Greet and invite all incoming guests to AutoZone with professional enthusiasm and courteous demeanor when entering and leaving the store.

●Assist in maintaining a clean, well-stocked store for customers during their shopping experience.

●Unload merchandise from delivery trucks, organized merchandise, and transported merchandise from stockroom to sales floor.

●Independently stocks shelves and recovers merchandise in the store.

●Accurately handles customer funds and processes transactions using the POS system.

●Remains constantly aware of customer activity to ensure a safe and secure shopping environment.

●Performs all other duties as assigned in order to maintain an effective and profitable store operation.

Premier Eye Care Boca Raton, FL

Customer Service Representative May 2012 - June 2016

●Handled all incoming calls and provided professional and courteous customer service while providing information regarding Premier Eye Care member and provider services.

●Provided professional and courteous customer service at all call levels while promptly responding to “real time” existing and potential clients with thorough and accurate Premier Eye Care Network Management related information.

●Conducted focused comprehensive interviews to identify new potential health-care providers.

●Worked as a liaison with other departments, transferring calls, ensuring seamless transition of customer service.

●Responsible for using independent and structured judgment to recruit and enroll potential providers into appropriate Network/Provider Contracts.

●Provided personalized assistance, informing Members and Providers of contracted rights and benefits.

●Performed network provider services and liaison duties between the participating health plans, participating providers in the network, and the members.

●Responsible for having systematic knowledge of company internal operating systems, updated, medical and claim terminology, including ICD-9 and 10, as well as Premier Eye Care policy regulations and addendums as approved by Health Information and Management Systems.

●Reviewed, Process all documents and applications for completeness and accuracy.

Kaplan University Fort Lauderdale, FL

Admissions Advisor: October 2007- February 2012

●Handled all incoming calls and provided professional and courteous customer service while providing information regarding Kaplan University Programs.

●Worked as a liaison with other departments, transferring calls, ensuring seamless transition of customer service.

●Conducted focused comprehensive interviews to identify eligible candidates for further recommendation into the enrollment process.

●Prioritizes student enrollments per team/corporate metrics enrollment deadlines.

●Strong customer service orientation, interpersonal skills and relationship building required.

●Responsible for using independent judgment to enroll and maintain consistent ongoing mentoring relationship with potential degree earning students in appropriate degree programs based on information collected during Admissions Interview.

●Met all metrics driven enrollments set per enrollment period to maintain and increase matriculation goals set per team.

SBC Telecommunications Indianapolis, IN

Inbound Customer Service Representative April 2005 - June 2006

●Handled all incoming calls concerning billing inquiries, product services, promotions, cancellations, and additional customer concerns.

●Utilized fact finding sales techniques to close all sales integrally, according to SBC guidelines.

●Worked as a liaison with other departments, transferring calls, ensuring the seamless transition of customer service.

●Reviewed all customer data files for completeness.

●Suggested SBC products and services to all incoming, new and current clients.

●Met and exceeded all team metrics driven sales goals.

Education:

●HS Diploma – Wheaton HS- Wheaton, MD - 1991

●Pursuing Sociology Degree at Palm Beach State College

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