Sandra M. Ramirez

**** ***** **** **.

Richmond, TX. 77407

832-***-****

Email: adzykf@r.postjobfree.com

Objective:

To be gainfully employed long term with a company that can offer room for professional growth and development in all areas of the industry for which I am hired.

Qualifications:

Bilingual Fluent in both English and Spanish.

Proficient in Microsoft suite, Word, Excel and PowerPoint.

Can type at 45 wpm & operate a 10-key calculator.

29 years of customer service experience

Fully knowledgeable of Yardi/Yardi for Affordable, One Site, Rasman, Notify, Entrada and AMSI.

Trained with Grace Hill Training for all required leasing and management courses.

Assisted with due diligence, property sales, lease up and take overs.

Immigration’s Legal Assistant & Document translation

Notary Public

Resident relations

Relevant Experience:

Your Way Management: (Community Director/Regional Manager) 10/2021 to 06/2022

Luxury portfolio of 5 communities

Assisted on hiring process.

Took over Crawford at Grand Morton Seating manager for 4 months.

Handle transition, repairs from lighting strike and renewed staff

Seating manager at Radius West for 3 months

Increased occupancy by 10% at Radius West

Increase resident engagement and reputation scores on all properties.

Assisted with Marketing efforts with all properties.

Directed resident events and engagement.

Seating manager at Magnolia at Spring

Increased occupancy from 80% to 86 % in 1 month

Decreased Delinquency by $50,000, to under 5% in 1 month

Account payable duties

Payroll duties

Vendor relations duties

Hammond Management/SMP Management (Lease Up)- Community Manager. Gracie Square and Breeze at Lake Barbara. Take overs from Lyn Management from 9/2019 to 9/2021 lease up and sale. Renovations communities.

New lease up community with 223 units construction completed on11/20/18.

Worked with new owner and management company to ready property to sale.

Engage on all aspects of construction, inspecting units and doing punch list.

Engaged on all internal and external Marketing.

Coordinated all aspects of maintenance, which included vendor support.

Maintained scheduled billing, reports, closeout, collections, owner’s reports and budgeting.

Collection ratio of under 3%

Engaged in Leasing process with a closing ratio of 82%

Coordinated Resident events.

Decreased concessions from $29,900.00 to $8,900.00 per month

Increased occupancy from 29.3% to 51% in 45 days

Audit files for due diligence

Ready property for investor visits and inspections

Assisted with sale and transition and remain as manager with new owner and management company.

Trained a new Assistant Manager and Leasing Consultant

Lynd Management (Lease up)- Assistant Community Manager. 4/2017 to 8/2019

New lease up community with 223 units still under construction

Engage on all aspects of construction, inspecting units and doing punch list.

Engaged on all internal and external Marketing.

Coordinated all aspects of maintenance, which included vendor support.

Maintained scheduled billing, reports, closeout, collections and budgeting.

Collection ratio of under 3%

Engaged in Leasing process with a closing ratio of 82%

Assisted and collaborated with Resident events.

Lynd Management (Lease up)– Assistant Community Director

New lease up community with 301 units completed 03/13/17.

Engaged on all internal and external Marketing.

Coordinated all aspects of maintenance, which included vendor support.

Maintained scheduled billing, reports, closeout, collections and budgeting.

Collection ratio of under 3%

Engaged in Leasing process with a closing ratio of 82%

Assisted and collaborated with Resident events.

Reached occupancy of 95% by September 2017

SMI Realty –Community Manager 4/2016 to 4/2017

Managed 248-unit community with a 6-person team.

Improved Marketing plans to expand leasing opportunities.

Coordinated all aspects of maintenance, which included vendor support.

Enforced Community Policies which promoted community cleanliness and less crime.

Increase Misc. Income by 10%

Maintained scheduled billing, reports, closeout, and budgeting.

Increased occupancy by 13% and maintained the occupancy at 95% or higher.

Implemented better customer service guidelines to decrease move-out ratios.

Customer service has been improved by 80% per the last 7 years reviews.

Bayan Shores- Community Manager

9/2015 to 4/2016 (New asset with full renovations)

Engaged in all Manager/Assistant/Leasing Manager duties for a 248-unit community.

Audited files to verify accuracy.

Coordinating maintenance and ordering supplies

Prepared and completed end of month reporting.

Achieved a delinquency of 3% or lower as well as increased occupancy by 10%

Maintained occupancy of 97% or above

Coordinated construction and vendors while adhering to the budget.

Greystar Management Community Assistant Manager

10/2014 to 9/2015

Managed a 208 mid-rise unit community.

Handled all internal and external marketing.

Coordinated all aspects of maintenance, which included vendor support.

Enforced Community Policies which promoted community cleanliness.

Increase Misc. Income by 20%

Maintained scheduled billing, reports, closeout, and budgeting.

Increased occupancy by 13% and maintained the occupancy at 95% or higher.

Reduced cost and maintained budget.

Enclave Management Audit and Quality control. Temporary assignment to ready 5 communities for sale. 6/2014 to 10/2014

Compliance Supervisor of 5 properties of 1050 units combined to ready for sale.

Improved overall standards of service.

Implement guidelines of work and service.

Insured all communities and its employees remained in compliance in accordance with-the law.

Insure all properties were in compliance to ready for sale.

Greystar Management Community Assistant Manager 12/2013 to 6/2014

Engaged in all Manager/Assistant/Leasing Manager duties for a 217-unit community.

Audited files to verify accuracy.

Coordinating maintenance and ordering supplies

Prepared and completed end of month reporting.

Achieved a delinquency of 1% or lower as well as increased occupancy by 9%.

Maintained occupancy of 97% or above

Leasing at an 89% closing ratio

Judwin Management (Take over/Complete rehab & lease up) Assistant Manager 7/2011 to 12/2013Engaged in all Assistant Manager Duties for a 708-unit community.

Assisted in the construction process and relocation of current residents.

Completion of all Move outs Transfers

Leasing closing ratio 98% top Leasing Professional

Reduced delinquency by 25% and maintained delinquency under 3%

Gables/Winthrop Management (Takeover/Rehab & lease up) Assistant/Leasing Manager. 5/2009 to 6/2011

Engaged in all Leasing Manager duties for two communities totaling in 726 units.

Assisted Assistant Manager with move outs, final accounting, and collections.

Conducted audits and due diligence in assistance with the selling process.

Increased and maintained occupancy through the sell.

Maintained closing ratio of 85%

Received High Customer Service commendations.

Lincoln Property (3) Leasing Consultant 12/2007 to 11/2008 Ashbury Park Foreclosed and Alta Gardens 2/2007 to 5/2009

Engaged in all leasing duties for a community of 240 units.Tax Credit Compliance Specialist/ Leasing Manager for a 215-unit community.

Worked two communities simultaneously.

Cross trained with the Assistant Manager preparing reports and end of month processing.

Coordinated all aspects of maintenance, which included vendor support.

Conducted continuous audit to achieve 99% compliance with the Texas Department of Housing Authority

Maintained a closing ratio of 90%

100 Club (Top Leasing Club)

Gold Service Club (Top Service Achievers)

Riverstone Property (Takeover & Sell) Leasing Professional 10/2005 to 01/2007.

Engaged in all leasing duties for a 340-unit community.

Coordinated all aspects of maintenance, which included vendor support.

Coordinated with vendors during “Ike” recovery efforts.

Assisted with all processes during the sale of the community.

100 Club (Top Leasing Club)

Increased occupancy by 12% maintaining an occupancy of 98%Maintained a closing ratio of 83%

SWBell, SBC, SBLD, at&t (New orders, sales and billing service representative for small business accounts)

09/ 1995 to 10/2005

Bellaire Hospital (CNA- Assistant to the Director of Radiology) 08/1990 to 9/1995.

References upon Request.

Contact this candidate