Service Advisor Manager

Jediael E. Perocho

#*** *. *. ***** ******, Palihan, Hermosa 2111 Bataan

Contact No.: 091*-***-****

E-mail Address: *************@*****.***

OBJECTIVE : To work in a company where I can give my great help in fulfilling its goal and

enhancing my skills and knowledge at the same time.

PERSONAL PARTICULARS

Age : 43 Years old

Date of Birth : 25 Nov. 1978

Nationality : Filipino

Gender : Male

Marital Status : Married

QUALIFICATION

Qualification: Bachelor’s/ College Degree

Field of Study : Mechanical Engineering

College : Bataan Heroes Memorial College

Graduation Date : March 2005

Qualification: Vocational Diploma/ Short Course Certificate

Field of Study : Basic Cad /Cam (2D & 3D computer aided design with toolpathing)

Institute/University : Meralco Foundation Inc.

Graduation Date : July 2005

EMPLOYMENT HISTORY

Company Name : Toyota Subic, Inc.

Position Title : Service Manager

Industry : Automotive

Duration : August 1, 2018 – April 17, 2022

Company Name : Toyota San Fernando Pampanga, Inc.

Position Title : Reception Head

Industry : Automotive

Duration : May 1, 2015 –July 31, 2018

Company Name : Toyota San Fernando Pampanga, Inc

Position Title : Service Advisor (TSA)

Duration : July 12, 2010 - April 30, 2015

ACHIEVEMENT

2020 Service Departmental Champion (Dealer of the Year Award) Small Business Category

2019 Service Departmental 4th Runner Up (Dealer of the Year Award) Small Business Category

After Sales managerial Workshop Training (Year 2019)

Certified Pro Service Advisor

Certified Service Advisor (New TSA21)

Finalist in General Job Service advisor Skills Olympics and Rank 5 2013

Work Description of Service Manager

1.To direct strategy

2.To manage the Service Department as a whole

3.To provide guidelines to fellow team members as needed

Work Description of Certified Toyota Service Advisor

•Follow & implement TSA ( Toyota Service Advisor ) Seven Steps:

1. Appointment

2. Reception

3. Writing-up repair needs.

4. Monitoring work in progress

5. Final check for delivery.

6. Job explanation at delivery.

7. Post service follow-up.

Develops & maintains a working knowledge of the functions & operation of the various mechanical, hydraulic, & electrical systems used on the vehicles on which the service department normally works.

Ensures that customers’ vehicles are fixed right 1st time by implementing the quality procedures.

Ensures that repair estimates are reasonable.

Ensures that repairs are carried out within promised delivery time & estimated cost.

Follows up with spare parts for procurement of materials, specially the parts on VOR.

Ensures chief technicians are following quality control policy & procedures.

Studies factory’s technical information/service bulletins.

Ensures job controllers are feeding correct/proper operation number.

Understands computerized time control.

Monitors closely the vehicles repairing.

Ensures the computerized & analysis reports are utilized for booking & follow-up with chief technician for repairs in promised delivery time.

Maintains a high level of grooming, hygiene, & uniform appearance for himself & his staff.

Customer complaints handling

Company Name : Hokei Subic Corp.

Position Title : Product Developer

Specialization : Engineering

Industry : Manufacturing/ Production

Duration : July 2005 – July 2006

Work Description of Product Developer

To make parts design.

To develop the newly design product and make a prototype.

To make a sample product.

To make testing by means of mileage test, jerking test, stretching test, and tumble test in order to make sure that the product will meet the standard.

To make modification in order to strengthen the newly design product.

SKILLS

Knowledge in customer handling and making customer satisfied.

CAD/CAM (computer aided design and computer aided manufacture) using PRO-ENGINEERING/ PRO-NC (wildfire version), ERA NET for Toyota software in dealer.

Knowledge in Mastercam milling and lathe (CAD/CAM).

Can operate lathe machine, milling machine.

Can drive trucks, four wheelers, 6 wheelers up to 8 and 10 wheelers truck

REFERENCES

Name : Abner Baluyot

Relationship : Colleague

Position : Service Manager

Company : Toyota Plaridel

Telephone : 091*-*******

Name : Francisco Neil Calma

Relationship : Mentor/ Colleague

Position : Service Manager

Company : Toyota Angeles Pampanga

Telephone : 091*-*******

Contact this candidate