Sales Consultant Service Representative
Resume:
NTEBOHELENG TAOLE
****************.****@*****.***/******@***.**.**
The Human Resource Manager
Econet Telecom Lesotho
Maseru 100
Dear Sir/Madam
I am writing to express my interest in securing retail manager position at Econet Telecom Lesotho. I am an insurance sales consultant at FNB Lesotho, specializing in selling Life and Short term insurance to retail businesses and clients. I come from a solid technical background with a strong interest in business and a passion towards strategy. My area of focus and interest varies from quantitative analysis to project management.
I have maintained a strong sales portfolio through a well-balanced program at FNB Lesotho, which is not only very analytical and technical by nature but also helps to build leadership and team building qualities. I am extremely impressed with company’s approach to strategy consulting, especially within the Business Development and Innovation practice areas. I believe my academic background, business knowledge and industry experiences have provided me with the credentials needed to thrive as a retail manager at Econet TelecomLesotho.
Prior to Insurance sales consultant, I worked as an external sales consultant in the same company, primarily resolving strategic issues related to the market share. I gained solid research, analytical and problem solving skills while working as a customer sale and service representativein the very same company, thus making me more suitable for retail manager position. My background in generating innovative ideas and strategies to increase sales has provided me with a deeper understanding of multifaceted problems that companies encounter in their daily operations. Moreover, because of my work experiences, I fully understand how important it is to have great team dynamics in today’s multi-disciplinary business environment. However, it is through strategy consulting that I can use my analytical aptitude and creative problem solving skills to their fullest. I strongly believe that consulting is a discipline that will force me to view problems not only from the client’s standpoint but also from a marketplace, best practices and “think out of the box” point of views. I would appreciate the opportunity to interview with Econet Telecom Lesotho to clearly express my interest in this position. Please find enclosed my CV for your review. I can be reached via email at ****************.****@*****.*** or by phone at +266-******** or +266-********. I enthusiastically look forward to hearing from you soon. Thank you for your time and consideration.
Yours Faithfully
Nteboheleng Taole
October 2022 - To date
NTEBOHELENG TAOLE
+266********/62001254
****************.****@*****.***/******@***.**.**
Objective
Ambitious, coachable Insurance sales Consultant specializing in selling Life and Short term Insurance. Driven sales representative with 8 years of experience in the financial institution. A high level of product knowledge and an ability to quickly learn details. A commitment to building customer relationships by reaching out to new clients and nurturing positive interactions with existing customers. Extremely skilled in explaining product features and benefits to customers, negotiating packages and pricing and closing sales deals.
Experience
FIRST NATIONAL BANK OF LESOTHO
Insurance sales consultant
• Specialized in selling Life and Short-term Insurance to Retail and business clients
• Prospecting for new business by cold calling and lead data base
• Setting appointments to pinpoint prospective client needs, financial goals and resources
• Arrange holding cover for existing clients who may have a need for immediate cover
• Develop a coordinated protection plan for immediate coverage and long term
• Cross selling and up selling additional company products to existing clients
• Quoting, negotiating and arranging with under writer for protection plan
• Processing collections, payments from clients to make payments to under writer and Life Commission account
• Making reconciliation Insurance Account to identify which policies failed and plan with policy holder for next payments
• Prepare daily reports on policies to be lapsed and lapse the policies
• Cross sell credit life to Wesbank clients
• Process claims on behalf of the clients to under writer
• Provided comparisons of different policies to help clients make the best choice for their circumstances
• Maintain an up-to-date understanding of mortgage protection and life insurance companies and products
• Conduct consultations with clients and gain insights into their needs to recommend the most suitable policies
• Promptly follow potential leads and search existing client lists to find opportunities for upselling
• Communicate with insurance companies ( Under-writers) to get quotes and set up policies for clients
January 2016 - 2022
January 2015 - December 2015
December 2012 - July 2014
FIRST NATIONAL BANK OF LESOTHO
External Sales Consultant
• Identify and utilize opportunities to increase market share
• Identify and utilize opportunities to increase market share
• Apply product knowledge to achieve sales results
• Canvas for new business by acquiring an in-depth understanding of the respective micro-market
• Utilizing research findings to capitalize on sales opportunities
• Acquire quality sales by adopting a thorough and effective needs-based sales approach
• Serving customers
• Ensuring a superior level of service in all dealings with customer
• Providing customers with solutions all information with all information required to make an informed decision
• Helping customers with how best how best to use the bought solutions
• Ensuring that customers are served promptly and efficiently
• Promoting bank brand (FNB) through sponsorship, promotions and campaigns, e.g. Money week, Cash Plus, Financial Literacy
• Providing after sales service and relationship building FIRST NATIONAL BANK OF LESOTHO
Customer Sale and Service Representative
• Engaging customers in a professional way as specified in the services standards
• Ensuring the customer’s needs and expectations are understood
• Ensuring customers’ needs are and expectations are understood
• Processing customers’ needs requests in an efficient and caring way
• Dealing with customer complaints, relating to collection activities and ensuring that it is resolved to the satisfaction of the customer
• Executing activities within risk and compliance requirements
• Opening customers and business accounts
• Scoring and assessing customer loans
• Processing customer loan applications
• Building and retaining customer
• Providing after sales services to customers both internal and external
• ATM custodian
• Attending and solving customer queries
FOSCHINI STORE
Sales Associate
• Ensuring high level of customer satisfaction through excellent sales service
• Assessing customer needs through customer interaction and aid with information on products features
• Going extra miles to assist customers
• Maintaining in stock and receiving new stock in the shop
• Displaying stock in shelves
• Cashier at Point of Sales
• Attending and solving customer queries until resolved
• Receiving payments on cash, debit cards and credit cards
• Issuing receipts, refunds and exchange
• Preforming daily cash and preparing cash for banking
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2019-
2010-2012
ST. JOSEPH HIGH SCHOOL
Administrator
• Managing and reconciling cash and preparing cash for banking
• Preparing financial reports on monthly basis
• Identifying and resolving all problematics caused by transactions
• Processing invoices
• Organizing and serving committee and academic board meetings (producing agendas, and minute taking)
• Preparing statistics and handling school data such as attendance figures.
• Planning school activities
• Administrating and coordinating student recruitment, examination and assessment activities.
• Welcoming visitors and attending their requests
HONORAT LABRECQUE
Student Teacher
• Prepare, develops and evaluates teaching materials for each subject, and prepare tests to assess students.
• Ensure class registers are maintained.
• Develops and utilizes various educational technology resources to ensure that effective and innovative instruction methodologies are employed
• Applying strategies to ensure effective student learning is achieved within a second language environment providing continuous feedback on student progress through a variety of assessment tools including tests, projects, assignments, and other evaluation instruments
• Ensure that teaching facilities, equipment and supplies are maintained in good working order.
Education
INSTITUTE OF EXTRA MURAL STUDIES
Bachelor of Arts and Business Entrepreneurship
In progress
LESOTHO COLLEGE OF EDUCATION
Diploma in Education
Proceed
Projects
Lai Lai (Cash Plus) Champion
• Cash Plus agents’ acquisition across the country
• Market cash plus as a product
• Radio programs about cash plus
• Maintain existing clients and cross sell new products
• Recruit and train agents on usage of cash plus
• Coordinated cash plus campaigns
Marketing Coordinator
• Undertaking marketing campaigns and organizing marketing events and promotional activities.
• Branding
• Promoting FNB Lesotho products on Radio
• Coordinating with branches and other departments to introduce various offers for the customers which act as effective tool.
Service Champion at FNB Lesotho
• Coordinating services for FNBL
• Spot checking all branches in Maseru, making sure that all service standards are used
• Planning to improve service standards
• Retaining customers
• Minimizing complaints
• Logging complaints on care system and making sure that are resolved within 24 hours
• Going extra miles to assist customer
Health and Safety
Representation and Consultation
Make representations on behalf of their members to their employer on any health and safety matter.
Represent their members in consultations with health and safety executive inspectors or other enforcing authorities.
Inspection
Inspect designated workplace areas, at least every three months Make additional inspections, if work practices change or new information arises. Investigation
Investigate potential hazards.
Investigate complaints by members.
Investigate the causes of accidents, dangerous occurrences and diseases. Assistance, Information and Training
Receive help and facilities from the employer to enable them to carry out inspections.
Receive legal and technical information from inspectors. Receive information from the employer to enable them to carry out their functions. Receive time-off with pay to carry out their job as safety representatives and to undergo approved training.
First Aid Representative
• Manage the incident the incident and ensure the continuing safety of themselves, bystanders, and causality
• Assess casualties and find out the nature and causes of their injuries
• Arrange for further medical help or other or other emergency services to attend (e.g. the fire series)
• Provide appropriate first aid treatment
• Provide a hand over when further medical help arrives Workshop and Training
• CISE
Hogan and Fenix training (FNB System)
• PRODUCT KNOWLEDGE AND TRAINING
AGENDA: Presentation of FNBL products, selling and acquisition of customer
• ROYAL SERVICE TRAINING
AGENDA: Good customer care, retention and promoting customer loyalty qualities
• SCIENCE OF SALES TRAINING
Exceptional selling skills and customer service
• BUSINESS ETIQUETE
AGENDA: Excellent communication skills
• SERVICE CHAMPION TRAINING
AGENDA: Improving FNBL service standards
• FIRST AID
AGENDA: First help given to sick and or injured people
• HEALTH AND SAFETY REPRESENTATIVE
AGENDA: providing and maintaining a workplace that is safe and without any risk to the health and safety of employees.
• BOKAMOSO FUNERAL PLAN TRAINING
Agenda: Product Knowledge training
• MOTOR INSURANCE TRAINING ( LNIG HOLLARD)
Product knowledge training
• HOME OWNER’S COVER ( METROPOLITAN)
Agenda: Product Knowledge
Public Speaking Training
This helped me increase my confidence when expressing myself more effectively and with greater clarity. This also helped me gain knowledge as I gained ideas speaking confidently and knowledgeably at public events.
Improved my communication skill where I am able to present ideas to different types of the audience more convincingly and by that my performance improves everyday in every task I am given
Public speaking helped me develop my networking skill. I am now able to build good relationships with potential partners and colleagues
It also helped me to be able to open more professional opportunities as I stand out from the crowd making positive impression.
Public Speaking equiped me with leadership skills. Achievements & Awards
• Emotional intelligence
The essential guide for effective managers
Mastering conflict management and resolution at work Successful negotiation
Sales training
Managing change
Fundamentals of Insurance 1
Fundamentals of Insurance 2
Learn risk analysis, Evaluation and Assessment from A-Z Customer Experience Management
Culture How to Manage Team Conflict
Effective Delegation for New Managers
Customer Success How to Exceed Your Customers Expectations Sales skills-in progress
Customer service mastery- in progress
Sales skills mastery - in progress
Create B2B sales cold lead scripts and value propositions Crush it sales strategies-in progress
The complete sales prospecting bootcamp-in progress Reference
Mrs Malinda Serobanyane - "Central Bank of Lesotho " Head of HR
+266********/ 22232100
Mrs Thato Mathule - "Vodacom Lesotho"
Mpesa sales Manager
Mrs Mamosele Rampooana - "FNB Lesotho "
Compliance Manager
+266********/22241032
Contact this candidate