Customer Service Business Administration
Resume:
Eric B. Pearson
*** ***** ****** ***** ***. **D
Florence, SC 29501
*************@*****.***
OBJECTIVE
To obtain a position that affords me the opportunity to use the education and skills I possess. This position should allow me to continue acquiring knowledge and gain new skills and responsibilities that may be utilized as a contribution in the continued success of this organization.
EDUCATION
Bachelor’s: Business Administration
Strayer University - Washington, DC
●Continuing education in Business Administration
Associates in Arts - Business Administration
Strayer University, Washington, DC
September 2020
Business Administration Certificate
Virginia College, Florence, SC
December 2017
EMPLOYMENT
ABF Freight (Operations Manager), 2022 - 2023
●Perform equipment inventory
●Perform freight inventory
●Bill corrections
●Outbound and Inbound planning
●Manage drivers
●Schedule delivery and pickup appointments
●Verify truck’s maintenance & inspections
●Perform activities in Samara
●Customer service skills
●Computer applications using MS Office, Excel, and PowerPoint
●Monitor environments safety
●Provide coaching with employees
FedEx (Manager), 2009 - 2022
Manage drivers
Monitor drivers productivity
Operate FedEx GroundCloud Systems
Conduct drivers safety and production meetings
Handle customer complaints/claims
Coordinate delivery/pickup schedules with customers and vendors
Counselor and coach drivers
Create and complete work order claims
Utilize Customer Service Skills in the preparation, organization, and delivery of packages.
Perform Pre-trip and Post-trip inspections of the vehicle.
Complete Safe Driving Program to perform the job of delivering packages to customers.
Operate Handheld equipment as needed on the job.
Deliver packages to residents and businesses in a customer friendly way.
Coca Cola Bottling Company, 2009 (Seasonal)
Driver/Distributor
Operate Handheld
Drive Bulk Trucks in the delivery of products and services.
Restock Convenience and Grocery Stores with the proper amount of product and inventory.
Service and restock Vending Machines as needed to meet customer demand.
Control Truck inventory to minimize trips and stock delays.
Confirm Product Quality checks as needed.
Utilize Customer Servicing skills while checking and distributing refunds.
Acquire CDL Permit as required.
HONDA of South Carolina, Timmonsville, SC, 2000 - 2009
Team Leader
Print Plant Report and check torque wrenches, machines, and production line daily
Enter attendance, production numbers, and production downtime daily
Answer associate lights and assist them with their needs
Confirm that all parts are correct, have proper quantity and are usable
Inspect ATVs to make sure the process was done correctly and in good quality
Confirm that nuts and bolts are at the correct torque setting
Handle customer claims by investigating the defective product, completing a report and implementing countermeasures
Eric Pearson, Page 2
Perform warehouse visits for quality checks such as ATV recalls or in-house problems
Perform quality audits and inspections
Perform safety audits
CERTIFICATES, AWARDS, ACTIVITIES
Special Skills Training
OSHA
Attendance
Team Building
Problem Solving
Diversity
Safety
Leadership Skills
Team Leader Training
Quality Training
REFERENCES
Available Upon Request
Contact this candidate