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Vice President Customer Service

Location:
Dallas, TX
Posted:
September 25, 2023

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Resume:

CHRISTINE A. POHL

**** **** **** **.

Garland, Texas 75040

(C) 972-***-****

adzyjd@r.postjobfree.com

SUMMARY

Over 15 years of experience using strong problem solving, organizational, and interpersonal skills in customer relations, retail marketing, telecommunications, and direct sales. Computer skills include MS Word, Word Perfect, Lotus and Excel that were used in computerized accounting operations and office management. Developed interpersonal skills in the Parent Teacher Association at daughter’s school including tutoring, substitute teaching and assisting the administration of the school.

WORK EXPERIENCE

2021 – 2023

Customer Service Team Member at Wataburger. Serving and assisting customers, maintaining and organizing stock, handling POS transactions, and maintaining neatness and appearance of store.

2015 – 2021

Shift lead and then General Manager of Taco Bell. Managed multiple employees, created schedules, maintained budgets, and ran the day to day operations of the entire store.

2010 – 2014

Director of Hospitality and Lead PTA Coordinator, Garland ISD Council of PTAs. Organized catering, and managed team building activities for Council functions. Acted as liaison between all Garland area schools, PTA’s and the Garland ISD Council of PTAs.

2008 – 2013

Office Manager Chang Lee’s Taekwondo. Managed day to day operations, staff members, scheduling, and after school programs. General office work, selling programs, negotiating contracts, billing, and organizational duties.

June 2009 – August 2009

Recreational Supervisor for Valley Creek North HOA. Enforced safety guidelines, greeted guests, supervised events, cleaned up recreation areas, on-site lifeguard, reported to HOA president.

2005 – 2009

Became fourth Vice President in charge of finance that requires reconciliation the Hillside PTA bank statements. Assisted Hillside Academy teachers in the front office answering the telephone, directing visitors and parents with various school matters. I was the lunchroom monitor and helped maintain order and helped the children with any problems.

2004 – 2005

Vice President of Budget and finance, the Crossing Guard Chairman, and Room Representative for Hillside Academy Parent Teacher Association. Monitored and audited all monetary exchanges within the PTA, organized and encouraged parent volunteers to ensure child safety before and after school, organized classroom events and tutor seven to ten children in their subjects such as mathematics, science, reading, social studies and whatever other matters the school administration assigned to me.

1999 – 2004

I was room mom at OakHill School in Garland where my daughter attended pre-school. Supervised the children on field trips, and was substitute teacher on occasion.

I worked part time in the law office of Curtis Wallum doing filing and general office work. I also was studying for certification as a paralegal while raising an active three-year-old daughter. I was involved in civic activities including working in the local Garland election for the Garland City Council District One, and the Mayor’s race. I was Block Captain for the Valley Creek North Homeowners Association Neighbor Safety Committee.

1997 – 1999

Cuplex, Inc.

1500 E. Hwy 66

Garland, Texas

I was a Quality Control inspector of custom made circuit boards made for the Company’s OEM customers. I also prepared circuit boards for plating with gold in the finishing process. I was laid off when the Company downsized due to the slowdown in the high-tech industries. Subsequently, the Company closed the Garland facility.

1994 – 1997

After I was honorably discharge from the United States Army I moved to Chattanooga, Tennessee, to help care for my father who required in-home nursing. While I was in Chattanooga I took temporary jobs to help my family. Those jobs included:

Wilkins Research

Chattanooga, Tennessee

This was a general secretarial position in a market research company. I operated computerized accounting system, answered telephones, and assisted in market research.

Conoco, Inc.

Chattanooga, Tennessee

This was a general cashier and accounting position. I was in charge of the cash drawer and responsible for reconciling the daily receipts.

Waffle House

Chattanooga, Tennessee

I acted as an assistant manager, cashier, and waitress.

1992 – 1994

United States Army. Company B, 4th Battalion, 13th Infantry Regiment, Fort Jackson, South Carolina.

I served in this basic infantry regiment until I completed training as a Telecommunications Center Operator at the United States Army Signal Center at Fort Gordon, Georgia. I was then posted overseas to Seoul, Korea, where I was assigned to a telecommunications center that, among other activities, intercepted transmissions from North Korea. I installed and operated a computer system for the encoding and decoding of electronic transmissions. I also repaired the computers when necessary and did general administrative work as assigned.

I earned the Army Service ribbon, National Service medal, and Marksman badge.

I was honorable discharged at Fort Lewis, Washington.

Pre 1992

I attended school at the Dallas Campus of the National Education Center. While in school I held a part time job at the Ramada Inn in Garland, Texas, where I managed the front desk, registered guests, reconciled the cash drawer, verified the restaurant receipts, and prepared reports for management. I prevented the embezzlement of hundreds of dollars by another employee. After the Ramada Inn was sold and the new owners brought in their own employees I worked at Zacson Corporation in Garland doing telemarketing sales and acting as receptionist.

After graduation I entered the United States Army.

References

Yolanda Walker – Garland, TX – 214-***-**** – adzyjd@r.postjobfree.com

LaKeisha Rider – Garland, TX – 972-***-**** – adzyjd@r.postjobfree.com

Carol Goff – Garland, TX – 972-***-**** – adzyjd@r.postjobfree.com

Fred Camden – Garland – 214-***-**** – adzyjd@r.postjobfree.com

Angi Pearce – Sachse, TX – 214-***-**** – adzyjd@r.postjobfree.com

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