Customer Service Sales Associate
Resume:
SARA MOUSAVI
*.***.***@*****.***
*** ******* ** *, *******, ON M4Y 0A9
OBJECTIVE
My goal is to thrive in a dynamic customer service and sales role, merging my passion for exceptional customer experiences. I consistently surpass sales targets and am dedicated to delivering top-notch service. I excel in building strong customer relationships through active listening and empathy, ensuring deep customer satisfaction and unwavering loyalty. SKILLS & ABILITIES
- Ability to foster strong customer relations through active listening and empathetic communication
- Skilled at identifying customer issues and resolving them promptly to ensure customer satisfaction
- Quick to adapt to changing customer demands and evolving situations
- Capable of remaining calm and patient when dealing with challenging customer situations
- In-depth understanding of products/services, enabling effective communication of features and benefits to customers
- Efficiently manage time to handle sales calls, follow-ups, and administrative tasks
- Demonstrated ability to bounce back from setbacks and maintain motivation in the face of challenges
- Collaborate effectively with colleagues and other departments to meet sales goals and customer needs EXPERIENCE
2018 - 2020 Customer Service Representative
Ocean Lotka shipping company- Tehran-Iran
- Assisted customers with inquiries, complaints, and product information
- Resolved customer issues efficiently, maintaining a high satisfaction rate
2020 - 2023 Sales Associate
Mahban Trading Company - Tehran-Iran
- Conducted product demonstrations and explained features to customers
- Built strong customer relationships and ensured repeat business EDUCATION
Jan 2009 Bachelor of Science in Tourism and Hospitality Management Girne American University- North Cyprus
Understanding various aspects of tourism such as accommodation and food service establishments, including customer service and management
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