SARA MOUSAVI

+1-437-***-****

adzyjb@r.postjobfree.com

*** ******* ** *, *******, ON M4Y 0A9

OBJECTIVE

My goal is to thrive in a dynamic customer service and sales role, merging my passion for exceptional customer experiences. I consistently surpass sales targets and am dedicated to delivering top-notch service. I excel in building strong customer relationships through active listening and empathy, ensuring deep customer satisfaction and unwavering loyalty. SKILLS & ABILITIES

- Ability to foster strong customer relations through active listening and empathetic communication

- Skilled at identifying customer issues and resolving them promptly to ensure customer satisfaction

- Quick to adapt to changing customer demands and evolving situations

- Capable of remaining calm and patient when dealing with challenging customer situations

- In-depth understanding of products/services, enabling effective communication of features and benefits to customers

- Efficiently manage time to handle sales calls, follow-ups, and administrative tasks

- Demonstrated ability to bounce back from setbacks and maintain motivation in the face of challenges

- Collaborate effectively with colleagues and other departments to meet sales goals and customer needs EXPERIENCE

2018 - 2020 Customer Service Representative

Ocean Lotka shipping company- Tehran-Iran

- Assisted customers with inquiries, complaints, and product information

- Resolved customer issues efficiently, maintaining a high satisfaction rate

2020 - 2023 Sales Associate

Mahban Trading Company - Tehran-Iran

- Conducted product demonstrations and explained features to customers

- Built strong customer relationships and ensured repeat business EDUCATION

Jan 2009 Bachelor of Science in Tourism and Hospitality Management Girne American University- North Cyprus

Understanding various aspects of tourism such as accommodation and food service establishments, including customer service and management