Melba Harris

Greensboro,NC *****

adzyja@r.postjobfree.com

+1-404-***-****

To join a cohesive team that has a strong dedication to excellent customer service satisfaction, where I can utilize my interpersonal, organizational, and software skills to effectively facilitate business goals while being a catalyst for team success and positive growth.

Work Experience

Filling Technician

Corporate Temps- Atlanta Public Schools - Atlanta, GA November 2021 to August 2022

• Organizes and archives records and documents.

• Travel to different schools to do onsite inventory for federal program department

• Prepped textbooks to be picked up by department chair

• Putting files, digital or paper, into their proper locations.

• Gathering and organizing files and documents for coworkers' use, such as for reports.

• Maintaining supply inventories.

• Troubleshooting computers, printers, fax machines, scanners, shredders and other office equipment.

Customer Service Representative

Corporate Temps-Atlanta Public Schools - Atlanta, GA August 2021 to October 2021

Answer phones efficiently and respond to parent concerns effectively.

• Responds to dialog utilizing the “Let’s Talk” method to assist customers with any questions in a timelymanner.

• Utilize resources and assist parents to help them navigate the application process.

• Checking the application status for parents and assisting, if needed, the parents with the applicationprocess.

• Audit and maintain the records of students.

Call Center Sales Agent

S2G Support Services Group - Atlanta, GA

May 2015 to April 2020

Accolades: Top Sales Agent

• Answering Inbound Calls Assisting Customers with Account Information for Michael Kors

• Assisting customers with purchasing items from the Michael Kors website

• Assisting customers with filing warranty claims

• Adhere to quality standards, meeting sales and performance goals set by management

• Meet/exceed all performance expectations including products sales, add-on sales, call handlingmetrics, and quality standards

• Makes changes to or cancels orders/backorders

• Other tasks as assigned

• Practice continuous quality control in the processing of all customer orders to prevent any problemsduring order fulfillment

• Initiates orders for replacement parts and/or for correcting errors (shortages, wrong item shipped, etc.)

• Talks with customers by phone concerning orders, returns, shipments and products. Administrative Assistant/Driving Instuctor

Nathan's Driving School - Chamblee, GA

September 2001 to October 2013

• Input customer information and provide computer proficiency.

• Type up National Safety Certificates.

• Schedule Defensive Driving classes, DUI, and Road Test Exams.

• Train the office personnel.

• Take credit card and cash payments.

• Organize and maintain documents for Defensive Driving, DUI, and State Road Tests.

• Set-up office files.

• Answer inbound phone calls, and provide customer service.

• Plan and organize company functions.

Tax Preparer

Jackson Hewitt - Tucker, GA

December 1998 to April 2003

• Input clients information.

• Advised the customer on money saving tips.

• Allocated customers check.

Customer Service/Collector

NCO Financial - Atlanta, GA

May 2000 to September 2001

Answer inbound phone calls regarding customer accounts.

• Collect money on past due accounts.

• Assist with customer accounts.

• Provide customer service.

Customer Service Representative

AIRPORT GROUP INTERNATIONAL - Atlanta, GA

April 1999 to September 2001

• Provide quality customer service.

• Check in passengers and the luggage.

• Communicate any changes in flight arrivals and departures to the gate agent. Education

Associate's degree in Business Management

Georgia Piedmont Technical College - Decatur, GA

January 2016 to December 2017

DeKalb College - Decatur, GA

1996 to 1998

Criminal Justice

Executive Travel Institute -

Atlanta, GA 1998

Gordon College - Barnesville,

GA 1994 to 1996

Skills

• Retail Sales

• Customer service (10+ years)

• Tax Experience

• Bookkeeping

• Hair Styling

• Upselling

• Microsoft Word (10+ years)

• Microsoft Excel (10+ years)

• Microsoft Access (10+ years)

• Microsoft Publisher (10+ years)

• Microsoft Powerpoint (10+ years)

• Quality Assurance

• Accounts Receivable

• Accounts Payable

Certifications and Licenses

Cosmetology Certificate

Present

Additional Information

References: Available Upon Request

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