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Customer Service Specialist

Boise, ID
September 25, 2023

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Diana Pollard

Boise, ID *****


Authorized to work in the US for any employer

Work Experience

Member Service Specialist

Idaho Central Credit Union - Boise, ID

August 2019 to Present

Basic teller duties and more. Excellent balancing record. Work well with others and members Customer Service Rep

Bank of the West - Nampa, ID

November 2012 to June 2015

CSR position is basically a teller position, handling of cash transactions and balancing of cash drawer at day end. Also processing of night drop and ATM deposits daily. CSR's are required to make a certain amount of calls daily and weekly to meet goals. These calls exists of courtesy calls to customers while profiling and offering products that could benefit them. Filing, answering phone calls and other misc office duties are required as needed.

Office Administrator

First Church of the Nazarene

April 2010 to November 2012

All secretary duties for 2 full time pastors and 2 part time pastors, including answering phones, filing and basic office duties. Kept attendance of Sunday's church activities on excel spreadsheet and monthly averages for the district. Designed all church bulletins each week and other bulletin inserts using publisher. Mailed visitor letters out weekly and kept track of visitors on excel. Designed, updated and printed church phone directories as needed. Maintained all memberships. Completed order of service on Media Shout. Kept track of church calendar for all events and outside events. Ordered all supplies for church.


Nampa Christian Schools - Nampa, ID

November 2005 to October 2009

Registered new and existing students each year. Talked with new families about the school and kept track of inquiries and new applicants. Prepared files for new applicants and handled all enrollment processing for grades PK through 12th grade. Processed files for withdrawn students, calculating final bill. Use of School Minder computer program for student schedules and billings. Kept excel spreadsheet of past due accounts and collections.

Handled all monies coming into the school which included lunch money, sports and concession money, all tuition and fees, donations, yearly auction money, all cash boxes needed for various events. Deposited money into correct general ledger accounts and bank accounts. Loan Processor

St Alphonsus Medical Credit Union - Boise, ID

June 2003 to November 2005

Processed all personal and vehicle loans for members of SAMCU. Assisted in applications, preparing loan files, figuring debt to income ratio, preparing loan packets for approved loans or sending letters of denial. Prepared title information on vehicle loans. Assisted tellers and balancing of cash transactions when needed. Answered phones, filed and other office duties as needed. CSS/Branch Specialist

Idaho First National Bank

August 1979 to June 2003

Started in 1979 as a teller with Idaho First National Bank. After one year became the vault teller which included working in a teller window, but also handling and balancing all vault monies. Later was advanced to Customer Service Specialist (CSS). In this position I primarily opened new checking & savings accounts along with CD's & IRA's. During these years I advanced to Branch Specialist where I still had duties of CSS, but also became a lender of consumer loans.


High school or equivalent in college prep

Chino High School - Chino, CA

September 1969 to January 1973


• Customer Service (10+ years)

• Customer Support (10+ years)

• Balancing cash (10+ years)

• Account Reconciliation (10+ years)

Certifications and Licenses

Driver's License

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