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Quality Engineer Customer Service

Traverse City, MI
September 25, 2023

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Dale Helmbold

HCR** Box ***, Pointe Aux Pins, MI 49775 Phone 231-***-****


OBJECTIVE: To gain employment as an Engineer with an organization that can most effectively capitalize on my current skills in engineering.

SUMMARY ● Process Improvement through Statistical Process Control

OF ● Design of Experiments

SKILLS: ● Experimentation Process for Robust Design

● Geometric Dimensioning and Tolerance ● Product Launch PPAP

● Control Plan

● Process Failure Mode Evaluation Analysis (PFMEA)

● Toyota Approval Requests and Product Evaluation Plans, Material Quality Control,

Toyota Inspection Standards and Sample Data Sheets

● Microsoft office applications (Excel, Word, Power Point, Access,

IMPACT, Minitab)

Advanced Product Quality Plan (APQP)


LOC, subsidiary of General Motors Flint, MI 9/2020- 2/2023

Sequencer of truck parts going to assembly line

Eberbacher, Brighton, MI 6/2020

Quality Auditor Inspect automotive parts Receiving Inspection

Whitehall Industries Ludington, MI 10/2015 – 11/2017

Quality Engineer

Organized CMM data into customer required reports, Wrote Control Plans, and

Inspection Instructions, Wrote Safe Launch Plans, and coordinated CMM

Room activities, Coordinated shipment of parts for customer launches.

Lexamar Corporation Boyne City, MI 6/2015 – 10/2015

Production Operator

Moeller Aerospace Technology Harbor Springs, MI 11/10/2014- 2/20/2015

Quality Leader/ Engineer

Wrote Control Plans, and PFMEA’s. Assigned First Piece Inspections, Coordinated

Metrology lab activities.

Meijers Petoskey, MI 4/2013 – 11/2014

Produce Clerk

Stock fresh produce into appropriate areas, mark downs, inventory control.

Advanced Security Petoskey, MI12/2013 – 10/2014

Provide security access to hospitality facilities.

H&H Tube Vanderbilt, MI 6/2013 – 10/2013

Quality Auditor

Using inspection tools such as micrometers, dial calibers, Vision Measuring System

I inspected and recorded the dimensions of machined, or laser cut parts. Performed In Process and Final Audits and recorded dimensions on inspection sheets. Prepared metrological test samples, photographed, and analyzed grain structure.

GIC Sensors Charlevoix, Michigan 9/2011- 10/2012


Responsible for receiving, receiving inspections, shipping, and order processing.

Assembly, modification and programming of motor controllers. Some maintenance of

manufacturing equipment.

Bay Shore Steel Works Bay Shore, Michigan 6/2009 – 3/2011

Quality Auditor

Using inspection tools such as micrometers, dial calibers, Faro Arm I inspected and recorded the dimensions of machined, or laser cut parts. Performed In Process and Final Audits and recorded dimensions on inspection sheets. Made Excel Spreadsheet inspection sheets from dimensions on engineering prints.

Dart Container Mason, Michigan 7/2008 – 10/2008

Machine Design Engineer

Was responsible for design changes and improvements on a machine that inspected, stacked, counted, and packaged foam cups. Provided customer service to various plants using the machines.

Tower Automotive Traverse City, Michigan 2006-12/2007

Quality Engineer

Was responsible for PPAP and Provisional Approvals submissions to automotive

Manufacturing companies. I became familiar with Toyota Provisional Approval

Documents including: Toyota Inspection Standards, Part Evaluation Plans, Supplier

Part Manufacturing Plans, Sample Data Sheets, and Manufacturing Quality Control

Plans. Also wrote documents for American Automobile Manufacturer’s PPAP

Submissions including: Part Service Warrants, Part Lay out Dimensional Data,

Capability Studies, Control Plans, Process PFMEA, and Process Flow Charts.

Coordinated Capability Studies and Gage R &R with the Metrology Lab.

Assembled and updated documents for the Process Books used on the manufacturing

Floor. Coordinated shipments for program launches. Wrote inspection standards,

Work instructions and pack instructions.

Up North Industries Petoskey, Michigan 2003-2006

Quality Engineer

Investigated the cause of quality issues and resolved customer concerns.

Wrote Control Plans, Process Flow Charts, and PFMEA needed in PPAP

Submission packages. Performed Capability Studies and Gage R & R studies.

Determination of customer warranty returns. Determined and Implemented

Corrective Actions and Root Cause Analysis.

Moeller Aerospace Technologies Petoskey, Michigan 2003

Quality Technician

Using inspection tools such as micrometers, dial calibers, dial indicators, optical

Comparators, and coordinate measuring machines I inspected and recorded the

Dimensions. Performed Audits and recorded dimensions on customer orders.

Delphi Automotive Systems Flint, Michigan 1984=2001

Project Engineer

Conducted technical analysis of competitor’s products and technology. Worked

with component suppliers to improve existing product lines. Provided Technical

support for new product development, enhancement and release efforts.

Collaborated with design engineers in all phases of environmental testing.

Achievements: Key contributor during the re-engineering and significant improvement

of fuel pump systems which led to the successful solicitation and negotiations of an

annual purchasing contract with General Motors. Wrote equipment specifications and

coordinated bid procedures for the evaluation and qualification of vendor’s test stand.

Selected to serve as member of a three-person team involved in the successful reduction of noise levels in fuel systems by 10%.

McEvoy Oilfield Equipment Company Houston, Texas 1979-1984

Test and Evaluation Laboratory Technician

Active Industries Elkton, Michigan

Warehouse Clerk and Shipping Foreman 1977-1979

EDUCATION: Saginaw Valley State University Saginaw, Michigan

Bachelor of Science in Mechanical Engineering 1994

Michigan State University East Lansing, Michigan

Bachelor of Science in Engineering Arts 1977

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