Real Estate Customer Service
Resume:
Raquel Lawrence
Realtor, Notary
Marietta, GA ***64
adzyht@r.postjobfree.com
Highly proficient business professional, that is eager to contribute expertise with over 20 years experience in facilitating support services and office management. I have strong organizational, negotiation and communication skills, with the ability to independently plan and direct business affairs.
Authorized to work in the US for any employer
Work Experience
Assistant Property Manager
ATLANTIC PACIFIC MANAGEMENT - Atlanta, GA
April 2017 to Present
The Assistant Manager is responsible for assisting the Property Manager in the overall operation of the property, and the day to day implementation of politics, procedures and programs that ensure a well-managed, well-maintained building. The Assistant Manager will be asked to assume greater responsibilities, as well as knowledge of all aspects of property management as well as displaying maturity and good judgement.
Leasing Consultant
Pinnacle Property Management Services - Atlanta, GA August 2016 to April 2017
Leasing in multi-family housing with approximately 800 units. Assistant Property Manager/Leasing Agent
Bailey Summit Realty Trust, LLC - Shreveport, LA
September 2015 to July 2016
• Assisting in the management of the apartment community and office.
• Drafting Memos and/or making phone calls to Residents related to lease issues and preventative maintenance scheduling.
• Perform all necessary functions to facilitate Resident "Move In" and "Move Out" procedures including: o Informing the resident of the lease obligations and present them with keys, notifying them as their expiration date approaches & informing them of their obligations upon move out o Performing walk-outs of units and writing work orders related to turnovers o Processing Security deposit returns.
• Perform inspections.
• Place orders for supplies.
• Provide information about the apartment and the community to the prospective residents and schedule visits to the community.
• Marketing the Community.
• Determine the needs and respond promptly to residents needs and concerns in a professional manner.
• Quickly close new sales and lease apartments.
• Use effective sales techniques on the telephone and in person to maximize the conversion of traffic to leases.
• Effectively explain all leases and community policies to new and current residents.
• Maintain an accurate and in depth knowledge of all aspects of the community, particularly in areas such as rent and pricing information vacancies, apartment availability, lease expirations, square footage, etc.
• Analyze concerns associated with apartments which are slow to lease and offer recommendations to the Property Manager.
• Conduct follow up activity with all residents in order to establish positive resident relations.
• Accurately and efficiently prepares and assists with all leasing paperwork.
• Maintain current resident files.
• Maintain accurate records of daily prospect calls, visits, and online inquires including social media.
• Process rent and utility payments with Panni scanner.
• Completes service requests, communicates to service/maintenance department and enters information into the database.
• Answer phones, typing, filing and other clerical functions as deemed necessary.
• Follow all policies and procedures defined by BSR Trust, LLC.
• Perform all other duties as assigned.
Real Estate Consultant
Diamond Realty & Associates - Bossier City, LA
October 2007 to December 2015
Interview clients to determine what kind of property they are seeking. Investigate clients' financial status to determine eligibility for financing. Evaluate mortgage options to help client obtain financing at the best prevailing rates and terms
• Advise seller on how to make their home more appealing to potential buyers.
• Secure construction or purchase financing with own firm or mortgage company.
• Act as an intermediary in negotiations between sellers, generally representing one to the other. Compare a property with similar properties that have recently sold to determine its competitive market price. Visit property to assess them before showing them to the clients.
• Contact property owners and advertise services to solicit property sales listings.
• Advise client on market conditions, prices, mortgages, legal requirements and related matters. Promote sales of properties through advertisement, open houses, and participation in multiple listing services.
• Accompany Buyer during visit to and inspections of property, advising them on the suitability and value of homes they are visiting. Prepare documents such as representation contracts, purchase agreements, closing statements, deeds and leases. Confer with escrow companies, lenders home inspectors, and pest control operators to ensure that the terms and conditions of purchase agreements are met before closing dates.
• Review property listings, trade journals, and relevant literature, and attend conventions, seminars, and staff and association meeting to remain knowledgeable about the local real estate market.
• Develop networks of attorneys, mortgage lenders and contractors to who clients may be referred.
Tax Preparer
Liberty Tax Service - Bossier City, LA
October 2010 to April 2014
Compute taxes owed or overpaid, using adding machine or personal computer, and complete entries on forms, following tax form instructions and tax tables.
• Prepare or assist in preparing simple or complex tax returns for individuals or small businesses.
• Interview clients to obtain additional information on taxable income and deductible expenses and allowances.
• Review financial records such as income statements and documentations of expenditures to determine forms needed to prepare tax returns.
• Furnish taxpayers with sufficient information and advice to ensure correct tax form completion.
• Consult tax law handbooks or bulletins to determine procedures for preparation of a typical return.
• Calculate form preparation fees according to the return complexity and processing time required. Check data input or verify totals on forms prepared by others to detect errors in arithmetic, data entry, or procedures.
Title Agent
Twin Cities Development - Shreveport, LA
November 2009 to September 2010
Examine documentation such as mortgages, liens, judgments, easements, plat books, maps, contracts, and agreements in order to verify factors such as properties' legal descriptions, ownership, or restrictions.
• Copy or summarize recorded documents, such as mortgages, trust deeds, and contracts that affect property titles.
• Read search requests in order to ascertain types of title evidence required and to obtain descriptions of properties and names of involved parties.
• Prepare reports describing any title encumbrances encountered during searching activities, and outlining actions needed to clear titles.
• Obtain maps or drawings delineating properties from company title plants, county surveyors, and/or assessors' offices.
• Examine individual titles in order to determine if restrictions, such as delinquent taxes, will affect titles and limit property use.
• Confer with realtors, lending institution personnel, buyers, sellers, contractors, surveyors, and courthouse personnel in order to exchange title-related information or to resolve problems.
• Prepare lists of all legal instruments applying to a specific piece of land and the buildings on it.
• Enter into recordkeeping systems appropriate data needed to create new title records or update existing ones.
• Verify accuracy and completeness of land-related documents accepted for registration; prepare rejection notices when documents are not acceptable. Retail Sales Consultant
AT&T Mobility - Bossier City, LA
January 2006 to March 2009
• Develop and attain customer experience and sales objectives for store. Sell all products and services offered by the Company. Meet all sales objectives.
• Handle all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders.
• Maintain strong knowledge of all products, accessories, pricing plans, promotions and service features. Maintain knowledge of competitive offers and provide critical market feedback to the Store Manager regarding local competition and product/service needs.
• Handle service inquiries from customers. Provide efficient, courteous customer service and assist in all aspects of product offerings and services. Ensure an extraordinary customer experience.
• Possess a competitive spirit and desire to meet and exceed sales goals
• Stay up-to-date on the latest data/entertainment technology and devices, such as Wi-Fi, data devices, TV entertainment tools
• Understand customers' needs and help them discover how our products meet those needs
• Multi-task in a fast paced team environment
• Educate and engage customers through product demonstrations
• Interact with customers and provide prompt and courteous customer service to all customers Real Estate Consultant
Century 21 Richard Berry & Associates - Bossier City, LA September 2004 to February 2006
Interview clients to determine what kind of property they are seeking. Investigate clients' financial status to determine eligibility for financing. Evaluate mortgage options to help client obtain financing at the best prevailing rates and terms
• Advise seller on how to make their home more appealing to potential buyers.
• Secure construction or purchase financing with own firm or mortgage company.
• Act as an intermediary in negotiations between sellers, generally representing one to the other. Compare a property with similar properties that have recently sold to determine its competitive market price. Visit property to assess them before showing them to the clients.
• Contact property owners and advertise services to solicit property sales listings.
• Advise client on market conditions, prices, mortgages, legal requirements and related matters. Promote sales of properties through advertisement, open houses, and participation in multiple listing services.
• Accompany Buyer during visit to and inspections of property, advising them on the suitability and value of homes they are visiting. Prepare documents such as representation contracts, purchase agreements, closing statements, deeds and leases. Confer with escrow companies, lenders home inspectors, and pest control operators to ensure that the terms and conditions of purchase agreements are met before closing dates.
• Review property listings, trade journals, and relevant literature, and attend conventions, seminars, and staff and association meeting to remain knowledgeable about the local real estate market.
• Develop networks of attorneys, mortgage lenders and contractors to who clients may be referred.
Education
Associates in Business Administration
Bossier Parish Community College - Bossier City, LA 2014
License in Real Estate
First Professional Real Estate School-Metairie - Metairie, LA 2004
Electrical Engineering
University of Detroit Mercy - Detroit, MI
1991 to 1992
Electrical Engineering
Xavier University of Louisiana - New Orleans, LA
1990
Skills
• Receptionist
• Yardi
• Accounting
• Marketing
• Management
Certifications and Licenses
Notary
October 2016 to October 2020
Notary commission and appointed
Realtor
September 2016 to September 2020
Real Estate License
driver's license
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