Michael Allen Jordan

**** ********** *** ***. ***

Urbana, Maryland 21704

240-***-****

Email: adzyhs@r.postjobfree.com

Highly personable Customer Service Professional with over 15 years of experience in customer service, account management, claims and sales processing and call center operations. Excellent time management skills with the uncanny drive to finish projects on a superior level..

PROFESSIONAL EXPERIENCE

Legal and General Company (Aston Carter)

Application Assistant

Apr 2023 – August 2023

My primary responsibility was to contact potential clients and assist in completing the initial interview to attain life insurance. The major skills used in this process were scheduling, interviewing and educating the proposed insured about the life insurance application process. Answering all inquiries and finding resolutions. Delegating requests to the proper team. Communication with all departments to find the most effective and efficient product for the client.

Music and Arts (Aston Carter)

Coordinator

Dec 2022 – April 2023

Responsible for monitoring the ordering and delivery of musical instruments to large organizations including Universities and other vendors. My primary focus was find the most efficient way to get customers the instruments ordered. Using multiple communication skills, my duty was to establish a respected relationship with the customer and the vendor.

Aerotek

Sourcer/ Recruiter

June 2021 – Dec 2022

As a Talent Sourcer, I’ve searched and identified suitable candidates to apply for various positions. To do this, I use various proactive recruiting strategies such as using job boards, employee referrals, social media, and developing market strategies. I’ve searched for both active and passive candidates. I’ve generated interest in an organization's vacancies and also built and maintained the company's talent pool. Using all communicable devices, I would contact and network with potential job candidates in order to convert individuals into job applicants.

MVP Life and Annuity

Broker

Sept 2018 –

I am a licensed Life and Health Insurance broker. I sell and educate people about insurance needs!

Program Specialist

Covance Inc. Gaithersburg, MD / December 2017 – August 2018

Responsible for serving as customers primary point of contact

Provided operational and reimbursement support to complex programs

Confirming CGMP

Executed prompt responses to patients and Healthcare providers

Proactive and comfortable taking the initiative, identifying barriers, and working with the

appropriate parties to eliminate obstructions for customers

Researching all aspects and services provided on assigned programs

Resolved complex issues using discretion when dealing with sensitive topics

Vice President of Operations

Jordan Mobile Service January 2007 - Present

Damascus, MD

Specialized in Mobile device repair including laptops and all Apple products

Provided device tutorials and recommendations

Performed Software upgrades

Unlocked devices for worldwide use

Reimbursement Counselor

The Lash Group December 2016 – January 2017

Gaithersburg, MD

Executed extensive telecommunication work with patients afflicted with cystic fibrosis

Verified medical and pharmacy benefits and provided assurance of new drugs for patients with cystic fibrosis

Demonstrated accuracy and attention to detail while meeting deadlines

Formulated new methods to attain monetary medical assistance for underprivileged patients

*Brief Tenure due to management determining added personnel was unnecessary*

Flextronics Inc. January 2009 – August 2014 Gaithersburg, MD

Customer Service Technician….Supervisor(3rd key)

Supervisor: Donnell Gilchrist 443-***-****

Provided excellent and friendly customer service to all customers

Resolved all technical issues and educated customers in a fast-paced environment

Supervised and maintained an efficient work environment

Inventory management, attendance tracking

Conducted “one on one” work assessments and goal achievements

Implemented company and personal goals.

Responsible for administrative duties and maintenance for the facility

Provided technical and administrative support to executive level positions

Responsible for product inventory and monthly reports

Consistently named a top ten employee of the month for the Northeast region

Helped establish the number one Device Support Center for the Northeast region * Achieved several awards for outstanding attendance * Assisted in training new staff members * Exceeded goals set for the demographics in the Northeast region *

Education:

University of Maryland University College

Major: Business Management (Currently enrolled)

Montgomery College

Major: Mechanical Engineering

Colonel Zadok Magruder High School

High School Diploma

SKILLS:

Experienced with Microsoft Office, Windows 10, Sharepoint, PowerPoint, Excel, Data Entry, B2B sales, Account management, Social Media, Typing 50 wpm, CRM, Bookkeeping, Customer engagement, Problem Solving, Negotiation, Extensive Relationship Building, Scheduling, Motivation, Leadership, Strong work ethic, Detailed Oriented, coordinating research strategies, establishing strong relationships, clerical skills

References:

Name Employer Title Phone

Cindy Schall Music and Arts Supervisor 301-***-****

William Usilton Mont. County Police Communications 301-***-****

Mark Matan Matan Inc. Principal 301-***-****

Bernard Kohan U.S. Park Police Officer 240-***-****

Additional Information:

What Michael Jordan can do for you? He WILL provide “A” level Customer Service to every customer. He will be prompt and reliable. He will always use proper judgement while engaging with clients. He will achieve a standard of excellence, while striving to make the company a stronger institution.

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