Customer Service Accounts Receivable
Resume:
G
Kyle Goodheart
***********@*****.***
Burley, ID 83318
SUMMARY
Highly motivated professional with 20 plus years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals. Seasoned Small Business Owner with 20 plus years of experience in operations management, business strategy and financial management. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
SKILLS
Personnel Management
Operations Management
Budget Development
Operations Oversight
Strategic Planning
Relationship Management
Job Bidding
Quality Control
Subcontractor Oversight
Subcontractor Relations
Residential Construction Specialist
Project Management
Budget Management
Project Oversight
EXPERIENCE
Owner/Operator
Burley, ID
Top Shelf Flooring and more llc./ Feb 2021 to Current
Managed daily operations of business, including hiring and training staff.
Developed strategic plans to increase profitability and efficiency.
Identified new opportunities for growth, expansion, and diversification.
Created marketing campaigns to attract new customers.
Negotiated contracts with vendors and suppliers.
Oversaw budgeting and financial management.
Analyzed industry trends to develop competitive strategies.
Maintained relationships with existing clients by providing superior customer service.
Implemented quality assurance processes to ensure product excellence.
Monitored performance of personnel against goals set forth by the company.
Set pricing structures according to market analytics and emerging trends.
Kept records for production, inventory, income and expenses.
Managed operations budgeting, accounts payable and accounts receivable and payroll.
Foreman/Lead Installer
Burley, ID
Hi-Mark restaurant design / Jan 2021 to Current
Performed system upgrades and maintenance including patching, troubleshooting, and resolving hardware and software issues.
Assisted with demolition activities such as removing drywall, flooring, cabinets, countertops, fixtures and appliances.
Installed new kitchen and bathroom cabinetry, trim carpentry, tile floors, walls, backsplashes, countertops and sinks.
Fabricated custom materials on site to fit specific project needs.
Inspected all work prior to completion to ensure quality standards were met.
Oversaw subcontractors throughout the course of each project.
Maintained cleanliness of the job sites at all times.
Completed punch list items prior to final walkthroughs with clients.
Communicated regularly with customers regarding progress updates.
Planned new projects by adhering to client specifications and communicating specifications to contracting team.
Minimized costs by working and negotiating with multiple suppliers of necessary materials.
Read plans, instructions or specifications to determine work activities.
Assisted with diverse construction challenges to help team and customer.
Owner/Operator
Burley, ID
Goodheart Painting / Jan 2005 to Current
Managed daily operations of business, including hiring and training staff.
Developed strategic plans to increase profitability and efficiency.
Identified new opportunities for growth, expansion, and diversification.
Created marketing campaigns to attract new customers.
Negotiated contracts with vendors and suppliers.
Oversaw budgeting and financial management.
Maintained relationships with existing clients by providing superior customer service.
Reviewed legal documents related to business operations.
Ensured compliance with local, state, and federal regulations.
Interviewed, trained and supervised employees.
Calculated amounts of materials needed for each job.
Maintained a clean work environment at all times while working onsite.
Scheduled jobs according to customer needs and availability of resources.
Met with clients to discuss color and finish options and other design details.
Completed diverse repairs on commercial and residential buildings and equipment.
General Manager/foreman
Twin Falls, ID
Elite Restoration/ Jul 2018 to Feb 2022
Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
Established and maintained effective communication with staff members to ensure efficient operations.
Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
Oversaw product development initiatives from concept through completion stages.
Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
Trained employees on duties, policies and procedures.
Supervised employees through planning, assignments and direction.
Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
Specialty Installer
Burley, ID
A-1 Inc./ Jan 2008 to Feb 2022
Assisted in the planning and development of building plans and specifications for remodeling projects.
Collaborated with clients to determine their desired design goals for remodeling projects.
Supervised remodeling projects at client buildings, keeping projects on track.
Planned new projects by adhering to client specifications and communicating specifications to contracting team.
Read plans, instructions or specifications to determine work activities.
EDUCATION AND TRAINING
High School Diploma
Burley High School May 2000
Burley, ID
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