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Customer Service Administrative Assistant

Reading, PA, 19601
September 25, 2023

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Isela Caples

Muhlenberg, PA *****


• 30+ years professional experience in sales companies, manufacturing industries, logistics and customer service.

• Business background in administration, Event planning, and personnel.

• Ability to asses organizational need and implement administrative procedures.

• Bilingual; informal experience as an interpreter.

• Able to work independently and meet deadlines.

• Logistic, WMS, SAP

• Strong management, problem-solving, and supervisory skills Authorized to work in the US for any employer

Work Experience

Data Analyst

Kuehne-Nagel - Alburtis, PA

August 2022 to Present

Manage the weekly and monthly reporting on assigned metrics. Perform root cause and corrective action analyses as needed. Support updates of work instructions and processes as needed. Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Perform routine clerical tasks such as proofing quote requests, maintaining quote logs, filing, and storing quotes. Acknowledgement of receipt of customer inquiry. Responsible for corrections need into SAP. Contributes to team effort in a collaborative and supportive manner. Signing Agent/Notary Public

Native Notary - Muhlenberg, PA

January 2019 to Present

Notarize documents for public. Banks or Loan companies hire me to obtain loan document print and go to the clients home and have them sign as required by bank. PennDOT Agent, process title changes, registrations, etc. Companies hire me to notarize I9's.

Salon Manager

Native Nails - Reading, PA

2003 to 2019

Handle all aspects of Bookkeeping, Purchasing, Marketing, Customer Service, Sterilization of implements. Administrative Assistant to Principals

Northwest Elementary School - Lebanon, PA

2009 to 2014

Student enrollment, School Budget, Purchasing, State reporting, District reports, Data Compiling, Parent/Teacher correspondences, School Event Planning, Fund Raisers, any other duties assigned by the Principals or District office. District Translator

Lebanon School District - Lebanon, PA

2008 to 2009

Translate between Teacher and Parents during conferences Isela Caples

Muhlenberg, PA 19605


Executive Administrative Assistant

I & I Slingmax, Inc - Aston, PA 1997 to 2000

(I&I Sling, Inc.) Receptionist, General office duties, Purchasing, of Office Supplies.

(Slingmax, Inc.) Bookkeeping, Payroll, Commission Billing, Merchandising, Event/Seminar Planning, Travel Arrangements, Web-design, Material Inventory, Customer Service to company dealers. Executive Administrative Assistant

Western Bindery, Inc - El Monte, CA 1991 to 1997

Receptionist, Full-Charge Bookkeeping, Payroll, Purchasing, Customer Service, WMS, Inventory Office Manager / Bookkeeper

Ivy Hill Fulfillment - Los Angeles, CA

1986 to 1991

Bookkeeping, Billing, Payroll, Inventory, WMS, SAP, HR Education


Lancaster School of Cosmetology - Lancaster, PA

2007 to 2008

Master's in Nail Anatomy

Creative Academy

2003 to 2006

Associate in Business Administration / Accounting

East Los Angeles College - East Los Angeles, CA 1986 to 1988 Certifications/Licenses

Notary Public/Certified Signing Agent

February 2019 - Present

Notary Public, Signing agent for Banks (Mortgage, & Title companies – Nationwide) and PennDOT Agent (2 years only) Additional Information


Proficient in Microsoft® Word, Excel, Access, Power Point, Outlook, FrontPage; Microsoft® 2000 Server; FaxPro®, PowerSchool, CSIU, Quick Books®; Photoshop®; Lotus Notes; Act!®, WMS, SAP, Ciel-WM, Internet ( Internet Explorer, Netscape and Deep Net) and most E-mail Programs.

Isela Caples

Muhlenberg, PA 19605



Nicholas Miller Kuehne- Nagel


Heidi Youse Native Notary


Amanda Porter Native Notary



Due to the fact that I am an employee for the state of Pennsylvania as a Notary Public, I am required to have a yearly background check. With that said, copies of current background check and Current update of COVID shot record, furnished upon request ONLY.

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