Customer Service Administrative Assistant
Resume:
Isela Caples
Muhlenberg, PA *****
adzyhg@r.postjobfree.com
• 30+ years professional experience in sales companies, manufacturing industries, logistics and customer service.
• Business background in administration, Event planning, and personnel.
• Ability to asses organizational need and implement administrative procedures.
• Bilingual; informal experience as an interpreter.
• Able to work independently and meet deadlines.
• Logistic, WMS, SAP
• Strong management, problem-solving, and supervisory skills Authorized to work in the US for any employer
Work Experience
Data Analyst
Kuehne-Nagel - Alburtis, PA
August 2022 to Present
Manage the weekly and monthly reporting on assigned metrics. Perform root cause and corrective action analyses as needed. Support updates of work instructions and processes as needed. Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Perform routine clerical tasks such as proofing quote requests, maintaining quote logs, filing, and storing quotes. Acknowledgement of receipt of customer inquiry. Responsible for corrections need into SAP. Contributes to team effort in a collaborative and supportive manner. Signing Agent/Notary Public
Native Notary - Muhlenberg, PA
January 2019 to Present
Notarize documents for public. Banks or Loan companies hire me to obtain loan document print and go to the clients home and have them sign as required by bank. PennDOT Agent, process title changes, registrations, etc. Companies hire me to notarize I9's.
Salon Manager
Native Nails - Reading, PA
2003 to 2019
Handle all aspects of Bookkeeping, Purchasing, Marketing, Customer Service, Sterilization of implements. Administrative Assistant to Principals
Northwest Elementary School - Lebanon, PA
2009 to 2014
Student enrollment, School Budget, Purchasing, State reporting, District reports, Data Compiling, Parent/Teacher correspondences, School Event Planning, Fund Raisers, any other duties assigned by the Principals or District office. District Translator
Lebanon School District - Lebanon, PA
2008 to 2009
Translate between Teacher and Parents during conferences Isela Caples
Muhlenberg, PA 19605
adzyhg@r.postjobfree.com
Executive Administrative Assistant
I & I Slingmax, Inc - Aston, PA 1997 to 2000
(I&I Sling, Inc.) Receptionist, General office duties, Purchasing, of Office Supplies.
(Slingmax, Inc.) Bookkeeping, Payroll, Commission Billing, Merchandising, Event/Seminar Planning, Travel Arrangements, Web-design, Material Inventory, Customer Service to company dealers. Executive Administrative Assistant
Western Bindery, Inc - El Monte, CA 1991 to 1997
Receptionist, Full-Charge Bookkeeping, Payroll, Purchasing, Customer Service, WMS, Inventory Office Manager / Bookkeeper
Ivy Hill Fulfillment - Los Angeles, CA
1986 to 1991
Bookkeeping, Billing, Payroll, Inventory, WMS, SAP, HR Education
None
Lancaster School of Cosmetology - Lancaster, PA
2007 to 2008
Master's in Nail Anatomy
Creative Academy
2003 to 2006
Associate in Business Administration / Accounting
East Los Angeles College - East Los Angeles, CA 1986 to 1988 Certifications/Licenses
Notary Public/Certified Signing Agent
February 2019 - Present
Notary Public, Signing agent for Banks (Mortgage, & Title companies – Nationwide) and PennDOT Agent (2 years only) Additional Information
SOFTWARE KNOWLEDGE:
Proficient in Microsoft® Word, Excel, Access, Power Point, Outlook, FrontPage; Microsoft® 2000 Server; FaxPro®, PowerSchool, CSIU, Quick Books®; Photoshop®; Lotus Notes; Act!®, WMS, SAP, Ciel-WM, Internet ( Internet Explorer, Netscape and Deep Net) and most E-mail Programs.
Isela Caples
Muhlenberg, PA 19605
adzyhg@r.postjobfree.com
REFERENCES
Nicholas Miller Kuehne- Nagel
Heidi Youse Native Notary
Amanda Porter Native Notary
Notes:
Due to the fact that I am an employee for the state of Pennsylvania as a Notary Public, I am required to have a yearly background check. With that said, copies of current background check and Current update of COVID shot record, furnished upon request ONLY.
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