Crystal Rotaru

Santa Ana, CA *****

adzyhf@r.postjobfree.com

+1-657-***-****

Customer Service Professional

Experienced Customer Service representative who is highly motivated, delivered quality customer service, problem resolution, provided sales staff support, planned & implemented proactive procedures and systems. Excellent computer & communications skills, a team player which resulted in obtaining a high level of customer service to new and established clients. Authorized to work in the US for any employer

Work Experience

Independent Contractor

Santa Ana, CA

November 2022 to February 2023

• Reconciled accounting

• Assisted in payroll

• Various administration duties

• Documented customer issues as they arose.

• Demonstrated the highest level of customer service maintaining a profitable outcome. Independent Contractor

Vela/Zen Water - Tustin, CA

December 2021 to August 2022

Assisted in closing Vela Water Systems

Negotiated the sale of all leftover inventory.

Audited and closed out existing accounts for Amazon seller central. Completed payroll, stipend's, and severance pay.

Opened up, revamped company, Zen water systems.

Set up new accounts.

Wrote SOP‘s for new staff

Launched new product

Customer Service Rep

Evans Manufacturing - Garden Grove, CA

2012 to September 2021

• Responsible for all account inquiries and orders. High volume sales environment.

• Coordination with production, art department and shipping. Handled top sales accounts.

• Managed territories across US and worked with sales professionals covering multiple states. Supported sales reps in opening new accounts and upgrading existing service.

• Followed up on all order status, tracking, invoices issues and quotes.

• Maintained quality control/satisfaction records, continually seeking new ways to improve customer service.

• Resolved issues in an effective & timely manner to provide business solutions to clients. Telecommunications Specialist

PSS World Medical, Inc - Fullerton, CA

2007 to 2012

• Managed customer satisfaction of assigned accounts, processed orders, prepared correspondence and fulfilled customer needs.

• Responsible for sales reps in Bakersfield, LA, Orange County, Nevada. Handled data entry, high call volume, followed up with clients, creating item numbers and billing deadlines. Scheduled meetings, inventory, delivery and quarterly inventory.

• Ensured prompt delivery of products and services to the customers through communication with the delivery personnel.

• Prepared reports, managed records and solved client's queries effectively for customer.

• Resolved and recommended suggestions on complex customer problems through internal sources with effective problem solving skills and judgment.

• Point of contact for assigned customer and worked directly with new assigned accounts to ensure customer satisfaction and account success.

• Handled account issues in a timely manner which included shipments, backorders, account contracts and to ensure excellent customer service.

• Provided initial support for software dispensing issues for systems used by accounts.

• Performed quarterly outside business reviews with assigned accounts. Education

High school diploma

Mira Monte High School

Skills

• Account Management

• Computer Networking

• Project Management

• Quality Assurance

• Quality Control

• Sales Support

• Telecommunication

• Business Development

• Lean

• Lean Manufacturing

• Production Management

• Manufacturing

• Process Improvement

• Procurement

• Logistics

• Time Management

• Microsoft Excel

• Salesforce

• Customer Service

• Computer Literacy

• Management Experience

• English

• Microsoft Word

• Microsoft Outlook

• Word processing

• Communication skills

• Office experience

• Sales

• Research

• Merchandising

• Contracts

• Administrative experience

• Technical Support

• Purchasing

• Financial report interpretation

• Typing

• Microsoft Office

• Help Desk

• Negotiation

• ERP Systems

• Auditing

• Profit & Loss

Certifications and Licenses

CPR/AED

2018 to 2022

Adult and Pediatric First Aid/CPR/AED

Assessments

Call center customer service — Proficient

February 2022

Demonstrating customer service skills in a call center setting Full results: Proficient

Customer focus & orientation — Proficient

February 2022

Responding to customer situations with sensitivity Full results: Proficient

Attention to detail — Proficient

February 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Customer service — Proficient

February 2021

Identifying and resolving common customer issues

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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