Kevin Hickey

***** ********, ******* *****, ** **025 - Phone: (248) 933- 4781

Email: adzyfj@r.postjobfree.com

SUMMARY:

Experienced Automotive Quality Manager with 20+ years experience managing people and projects. Proven ability to help with the profitability and cost save for the company with a 30% decrease in product damage from shipping and handling. This was done with new QA procedures and work instructions. Certified Auditor IATF/VDA6.3. Certified Lead Auditor Advanced Product Quality Planning (APQP). Excellent communication, customer service, analytical and troubleshooting skills.

CAREER ACCOMPLISHMENTS:

●Honorable discharge United states Marine Corps

●Hitachi Automotive Products President Award winner.

●Irvin/Takata Presidential award winner.

●General Motors Certification in GP procedures and Problem Resolution tracking System (PRTS).

●Co Chair – Community Action Committee (CAC), Hitachi Automotive Products

●Member ASQ

●Lockout Energy Control Training

PROFESSIONAL EXPERIENCE:

Supplier Development Improvement Engineer

Inteva Products – November 2022 to Present

●Perform quality and capability assessments for potential suppliers including reporting, follow-up and closure of audit findings and non-conformances.

●Perform supplier process audits, Run@ Rate verification, control plan audits, PFMEA reviews, special processes evaluations (CQI), and early production containment.

●Provide technical expertise to suppliers in various manufacturing processes: plastic injection molding, stamping, and assembly.

●Monitor supplier performance metrics and utilize the appropriate Inteva escalation processes with poorly performing suppliers to improve supplier performance.

●Guide suppliers to develop quality strategies to improve quality system implementation, utilizing continuous improvement and problem-solving techniques.

●Lead and coordinate Supplier Change Request, supporting Engineering Changes related to suppliers.

Vice President Operations

Design Works - March 2022 to November 2022

●Manage Information Technology, Purchasing, Human Resources, Warehouse/Logistics and Sales Departments.

●Develop standard operating procedures to address customer service, time efficiency, return on investment, overhead expenses, and other key performance indicators.

●Develop a consistent quality control process at each showroom/site for product defects and delivery issues.

●Collaborate with manufacturers and shipping contacts for dispute resolution, relationship building and establishing protocols for quality and pricing.

●Develop performance reports and metrics.

Supplier Quality/Development Lead

Nemak - January 2016 – March 2022

●Assessed potential new suppliers.

●Supported EMC vehicle launch on several platforms.

●Managed the APQP, DFMEA, PFMEA, and PPAP (AIAG) processes and stayed compliant with ISO16949 and IATF quality guidelines.

●Aligned Processes and procedures between divisions in Mexico and Canada.

●Developed program targets and delivered them at each milestone from SOW to PPAP.

●Supported root cause analysis and presented recommendations to 8D and 5y standards.

●Supported supplier development projects at new product launch and ensured they met quality standards.

Field Quality/ Customer Service Manager

Innolux - April 2014 – January 2016

●Managed team performance, resource arrangement and training.

●Served as senior level customer contact for all escalations.

●Coached CQE team to properly handle customer complaints.

●Supported team members on customer visits USA Canada Mexico Japan and China.

●Supported preventive activities (Regular customer visit, awareness on customer escalation).

●Sorted and monitored urgent customer on-sight containment/PDI.

●Worked closely with internal cross functional teams, CQE/Account Managers/Engineering, to help satisfy customer quality issues.

Advance Quality Engineer/Supplier Development Assistant Manager

Hitachi - October 2006 – April 2014

●Managed APQP, DFMEA, PFMEA, (AIAG) processes while staying compliant with ISO16949 quality guidelines.

●Aligned processes and procedures with global teams in Japan, Mexico and Canada.

●Supported PPAP submissions, investigation and resolution of all pre-launch quality issues.

●Ensured program targets were set and delivered at each milestone for vender tooling and sign off

●Provided launch support of new products and ensure new products meet quality standards

●Customer interface and support, PPAP submissions, and investigation and resolution of all pre-launch quality issues.

EDUCATION:

Central Michigan University

Masters Science – Organizational Leadership/Management

Expected Completion Date: Ongoing

Eastern Michigan University

Bachelor of Science - Social Science/Education

SKILLS AND ATTRIBUTES:

●Strong work ethic, individually motivated and enjoy being challenged.

●Excellent communication, customer service, analytical and troubleshooting skills.

●PC skills including Microsoft Word, Excel, PowerPoint, Email, Internet, Plex and SAP.

●Advance Product Quality Planning (APQP) Certified Lead Auditor IATF/VDA6.3

References available upon request

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