Andi Cili

*** **** **, ***** ****: 857-***-****

Stoneham, MA 02180 Email: adzyf8@r.postjobfree.com

Education:

Certificate July 2003, Office Training Program, One WITH One, Brighton, MA

Coursework in Windows, Word Excel, Access, keyboarding, Internet and e-mail, business English,

Customer service and diversity teamwork.

Bachelor’s Degree, Industrial Economics, Economic Faculty University, Tirana, Albania.

High School Diploma, Economic Middle and High School, Tirana, Albania.

Highlights of Qualifications: Microsoft Word for Windows, Excel, Access, AS 400

Fluent in Albanian and English.

Familiar with standard office equipment and procedures

Experience:

Mail Coordinator, Canon Business Process Services, Contractor for MCPHS 2016 – Present

Process mail packages for students by registering in the database and keeping track of mail delivery using trackpad, sending email to students notifying for packages. Office mail runs delivering mail, packages and interoffice envelopes. Deliver office supplies upon request.

Imaging Specialist, Canon Business Process Services, Contractor for Sun Life Financial 2012 – 2016

Pick up in coming mail from Post Office, prepare mail for scanning by sorting documents base on the department that will review. Scan documents using Kofax program. QC and review the process to make sure all documents has been scanned to the correct scan queue.

Loan Review Specialist First Marblehead Education Resources 2006 - 2008

Reviewed and processed all documentation that needed to complete a student loan application based on guidelines, status of the loan and work process.

Created files for new applications and wrote notes on system for each loan that describes the status of the loan.

Updated missing information codes on system to request any addition documents to complete loan application

School Certification Analyst First Marblehead Education Resources 2003 - 2006

Reviewed, updated and processed school certifications based on guidelines and work process.

Created files for new applications and wrote notes on system for each loan that describes the school certification status.

Office Intern Boston University 2003

C.E.L.O.P Boston, Massachusetts

Provided support to busy university office by greeting international students answering the telephone and directing calls, entering applicant information into FileMaker Pro database, word processing using Microsoft Word on Macintosh system, sorting and distributing mail for 65 full-and part-time employees, filing student applications by last name and photocopying.

Began and completed project of organizing student library containing more than 400 non fiction and fiction titles, organized books in alphabetical order by title; inventoried titles to determine if books were missing.

Office Intern Massachusetts Department of Social Services 2002

Foster Care Review Boston, Massachusetts

Field confidential documents for 24 department area offices in the state of Massachusetts; improved filing speed from 30 to 65-70 documents per hour; systematized file room by creating labels and separating files by area office completed mass mailings for more than 1000 sets of Foster Care Review reports each week; sorted reports by reviewer name and area office and distributed them to reviewers.