Jerry Johnson

Charlotte, NC *****

adzyf5@r.postjobfree.com

+1-704-***-****

Authorized to work in the US for any employer

Work Experience

Apple Cash Support

Sitel Group - Spartanburg, SC

April 2022 to Present

• Assist account holders with transaction related issues and requests

• Process account maintenance requests

• Manage cash/merchant related disputes

Musical Director

First Mount Zion Missionary Baptist Church - Charlotte, NC July 2019 to Present

• Facilitate all musical functions in the ministry providing accompaniment for worship services

• Prepare all choirs vocally and structurally for all worship services.

• Prepare all musicians and band members for any worship services by facilitating structured rehearsals Customer Service Representative 3

Maximus - Charlotte, NC

March 2021 to April 2022

• Gather patient information for proper record keeping

• Provide location and navigation support for callers needing vaccination.

• Perform data entry for customer information

• Provide customers with surveys regarding COVID-19 and customer service experience

• Set appointments for COVID-19 vaccines

Benefits Specialist

VSP Global Inc. - Rancho Cucamonga, CA

September 2021 to February 2022

• Respond to customer inquiries ranging from routine to complex from members, clients, providers, and internal/external business partners; inquiries may range from telephone, in person, or via the internet/ e-email

• Accurate completion of necessary documentation, letters, and forms processing

• Research and resolve issues/complaints and determine appropriate resolution(s)

• Effectively educate and influence customers and prospective customers on the value and benefit that VSP offers through its products, services, and solutions Customer Care Agent

Wells Fargo - Charlotte, NC

October 2020 to March 2021

• Provide assistance with brokerage account and stock/trade information .

• Communicate with financial advisors to provide info for customers

• Provide technical support and troubleshooting assistance for customers using banking website. Benefits Verification Specialist

Continuum Global Services

July 2019 to October 2020

Comprehensively and actively listen to customers to understand their needs

● Research and resolve customer problems by navigating through multiple computer applications with speed and accuracy

● Provide customers with information about additional products and services Nike Athlete

Nike

March 2018 to April 2019

Provide support to Nike consumers regarding online retail

● Assist with placing orders

● Locate items on Nike.com website

● Provide clarity regarding status of order and assist with locating lost or damaged items

● Conflict resolution

Innovations Day Support

Nevins Inc - Charlotte, NC

December 2016 to May 2017

Provide day support for developmentally and intellectually disabled individuals

● Assist individual with transport to bathroom and other activities in the facility.

● Run personalized goals assigned by Cardinal Inc. based on individual client disabilities/ needs Customer Care Agent

Xerox Services LLC - Charlotte, NC

June 2015 to April 2016

Answered incoming calls from existing customers regarding billing relating questions

● Resolved billing conflicts and provided adjustments to ensure customer satisfaction

● Assisted customers with technical support and guidance Client Services Consultant I

Wells Fargo Advisors - Charlotte, NC

February 2011 to June 2012

Answer inbound phone calls from Online Brokerage clients, financial advisors, branches and support staff.

● Provide support with online access, technical support, problem solving and website navigation

● Assist with some money management applications such as Quicken. Provide back up support to financial advisors in the field, and to their customers. Assembler/Welder

Royal Wire Inc - Charlotte, NC

April 2010 to January 2011

Gathered materials needed for assembly of wire filter cages.

● Assembled and welded wire filter cages

● Performed testing to determine condition and quality of wire filter cages Tax Preparer

Jackson-Hewitt Tax Service - Charlotte, NC

January 2008 to July 2009

Worked directly with customer probing for the necessary information to input into Pro Filer software for completion of tax filing.

● Communicated with IRS for confirmation status on acceptance, potential or subsequent corrections, and progression of pending tax returns

AOL-Time Warner Shared Svcs., Charlotte, NC-Accounts Payable Mail Research,

• Responsible for retrieving, stamping and distributing interoffice mail daily.

• Responsible for locating any requested invoices or information pertaining to those specified in order to insure promptness and accuracy of payment.

Education

Associate in Fine Arts

Central Piedmont Community College - Charlotte, NC August 2002 to April 2003

Skills

• Technical Support

• Quicken

• Software Troubleshooting

• Tax Experience

• Developmental Disabilities Experience

• Accounts Payable

• Accounts Receivable

• Microsoft Windows

• Conflict Management

• Desktop Support

• Network Support

Assessments

Customer focus & orientation — Proficient

July 2021

Responding to customer situations with sensitivity Full results: Proficient

Scheduling — Completed

July 2021

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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