MYRETTA L STEWART

*** ******** *****, *** **** • Houston, Texas 77060 • Tel: 832-***-**** • Cell: 832-***-**** • adzyer@r.postjobfree.com

OBJECTIVE

Motivated customer service with over 25 years experience. Specializing in fast-paced, team based, call center environment. Personable and professional under pressure. Excelling at customer satisfaction and retention. Flexible and hardworking in deadline driven environments. Patient and empathetic with extensive background in conflict resolution and customer care. WORK EXPERIENCE

SR. TECH ADVISOR

WORLDPAY/FIS, Houston, Texas

10/2015 - 07/2021

Senior tech adviser, responsible for assistance with credit card processing merchants. Duties included multitasking between customer service for banking issues including debits and deposits and reconciliation of statements. Skilled in technical support in assisting merchants with knowledge of credit card processing terminals (POS) as well as troubleshooting. also assisted with escalations for merchant complaints and training and development of new hires.

Resolved problems with malfunctioning products.

Managed call flow and responded to technical support needs of customers.

Created detailed notes of every call taken, including the issues at hand, the steps taken to resolve it, and the steps the next caller may need to follow should the customer call back BRC ELITE DESK

UNITED AIRLINES, Houston, Texas

09/2013 - 10/2015

Premier desk representative: responsibilities included tracking delayed luggage for elite passengers. Skilled in multi-tasking between airports and different airlines. Duties also included compensation and delivery of luggage within a timely manner. Average calls answered 50 plus per day which included addressing customer inquires, and problem solving.

Created Spreadsheet for resolution.

Addressed and resolved member claim & benefit complaints empathetically and professionally.

Build and strengthen member relationships by providing quality customer service.

Held accountable for service calls.

Performs other duties as assigned.

Technical Support Representative

MERCHANT CHOICE PAYMENT SOLUTIONS

09/2010 - 08/2013

Demonstrating a passion for delivering outstanding customer support, and understanding the value of creating meaningful relationships

Resolved customer complaints and concerns with strong verbal and negotiation skills.

Provided friendly assistance in regards to basically anything our company sold/advertised.

Interacted with customers via telephone in response to inquiries, concerns, and requests about products and services

Worked as a two way representative having duties in both Customer Service and Technical Support.

EDUCATION

SAM HOUSTON STATE UNIVERSITY HUNTSVILLE, Texas

Business Management

1990 - 1993

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