PROFILE

High- energy professional with a successful 10-year background in multi-site management, marketing and project coordination, as well as employee relations; Dedicated and passionate about providing excellent customer service and exceeding organizational goals; Solid track record of successful community development and housing program management with proven ability to increase profit and compliance through strategic planning., effective project management, marketing and process development. Exceptional ability to prioritize, organize and effectively communicate with all levels of management to service both internal and external clientele.

PROFESSIONAL DEVELOPMENT

Skilled in every aspect of strategic planning, project management, supervision, marketing, and execution of all aspects of Non-Profit performance, which includes on-going fundraising goals, work with multiple community stakeholders to support company’s financial goals and continued program funding, executive level direction, scheduling, and technical performance. Skilled in engaging private and public sectors to create and develop community impact-related programs.

AREAS OF EXPERTISE INCLUDE:

Marketing and Outreach

Multi Project Coordinator

Housing Development Consulting

Grant Management

Grant Writing

Capacity Building

DRGR/ HUD Exchange Reporting

Bilingual English & Spanish

Strategic Planning

Employee Training

Need Assessment & Growth Opportunities

Process Improvement

Policy & Procedure Development

Quality Auditing

EXPERIENCE

CRA COMMUNICATIONS & PROJECT COORDINATOR., CITY OF TAMPA MAY 2022-PRESENT

Oversees the marketing of CRA programs, projects and activities for the eight community redevelopment areas in the City of Tampa.

Collaborates with four CRA managers in identifying their CRA public outreach needs and coordinates communications, marketing, and public relations to align with their CRA plans.

Writes clear, CRA focused communications for social media campaigns, websites, newsletters, and press releases for targeted demographics that provide information and updates on CRA projects, programming, and events within the CRA district.

Provide communications, marketing, and public relations support for the department and community redevelopment areas. Works with the Public Affairs department to disseminate department news, events and achievements.

Develops and maintains positive working relationships with CRA Board, City Administration, multiple Community Advisory Committees and the public.

Develops, updates and coordinates the CRA Communications and Public Relations Action Plan through a collaborative process with internal and external stakeholders.

Assist in the coordination, development, production, and dissemination of informational material and marketing collateral, which may include graphics/digital items and print material such as brochures, press releases, flyers, media kits, and postcards

Manage special projects such as awards submissions, annual reports, redevelopment tours, and/or videos.

Represent the CRA and provide coverage at other community events to promote CRA projects, programs, events, etc.

Monitors local, state and Federal legislation and regulations relating to community redevelopment areas, and reports findings, trends and recommendations to Director.

When directed, implements special public relations and business development programs; assists with the budget development for the CRAs; attends various public meetings including CAC Meetings and CRA Board Meetings as needed; Serves on professional Boards and Committees as requested.

Conduct CRA 101 workshops for Community Advisory Committee members and Neighborhood Association representatives.

Participates in intradepartmental performance improvement initiatives to enhance redevelopment efforts.

OWNER, B. PARKS CONSULTING LLC., MAY 2018-PRESENT

Creation and Production of marketing presentations and Pitch Decks

Affordable, Market and Commercial Development Consulting

Project public relations and lead consultant

Non- profit strategic planning and fundraising performance

Program Development

Project management which includes construction management

Grant writing and proposal responses

Small Business Development

Review all marketing requests for each business relationship

Develop and introduce new campaigns and marketing strategies that drive business growth

CLIENT SERVICES MANAGER, DOMAIN HOMES, MAY 2018-MAY 2021

Managed infill operations and communicated with permitting, construction and contracting teams

Coordinates all Client related transactions including Affordable Housing program application processing and compliance

Accesses all financial information with client, lender and any down payment assistance sources until closing

Communicates with the City and Non-profits until closing

Tracks all closings and necessary City of Tampa Compliance Reporting

Hosts Community Events related to Affordable housing development and first-time homebuyer events and regular business events

Adhere to all SHIP and CDBG regulations and statues

Developed all marketing materials and website information

HOUSING COUNSELING COORDINATOR, CITY OF TAMPA, HOUSING & COMMUNITY DEVELOPMENT DIVISION, APRIL 2015-May 2018

Engages volunteers, board members, committees and partnering organizations in growing new fiscal opportunities

Develops Non-profit programs and processes to ensure effective Community Development in low to moderate income communities

Assists in developing Affordable Housing inventory and program development within the Low to Moderate income communities

Assists in the development of the Local Housing Action Plan for HOME, CDBG and SHIP funding

Assigns, schedules, supervises, and reviews the work of subordinates; completes performance evaluations; recommends step increases, hiring, promotions, and transfers; develops and maintains project schedules; interprets housing rules, laws, and regulations for staff members

Reviews information gathered relative to property value and determines just compensation; organizes real estate closings and ensures that all documentation is properly prepared; coordinates acquisition with all affected city departments

Reviews mortgages, contracts and contract revisions, promissory notes, attorney’s opinions, escrow account records, and other related documents to resolve problems, and ensures compliance with applicable laws, regulations, and policies; consults with attorneys, bankers, and mortgage brokers in developing individual housing assistance programs; supervises and reviews preparation of applications for individuals eligible for housing grants and loans

Supervises Housing Counselors performing housing counseling activities; assists and advises counselors in the preparation and completion of activities including homeownership counseling and foreclosure intervention counseling; is responsible for maintaining local counseling reports for management and completing quarterly, annual and other reports for the U.S. Department of Housing and Urban Development (HUD); ensures compliance with counseling requirements, policies and procedures; works with lenders and mortgage servicers to resolve problems and develop solutions for counseling clients

Ensures that adequate listings of available replacement housing are maintained; coordinates the inspection of replacement housing sites to ensure compliance with minimum standards codes; resolves any problems which might arise with landlords, utilities or clients

Maintains close coordination with legal staff to ensure preparation of proper transaction documents and utilization of appropriate procedures; provides financial data to, and coordinates activities with, budget and accounting; compiles and presents financial data and prepares expenditure projections to facilitate budget preparation; participates in the preparation and control of annual municipal and multiyear operating, capital improvement, and program budgets

Approves loan packages; coordinates all section activities with banks, private lending agencies, and other sections including planning and building services

HOUSING SUPERVISOR/ FINANCIAL COACH, CDC OF TAMPA, TAMPA FL--- JANUARY 2010- 2015

Grant writing, administration and grant management, responsibilities include processing all housing reporting for Foreclosure prevention and First Time Home buyer grants

Counseled clients with all possible housing solutions available

Maintained compliance and facilitated quarterly audits for HUD, NFMC, Seedco, Mission of Peace Inc., Children’s Board Fund, Florida Housing Finance Corporation grants, Florida Counseling Program, Making Homes Affordable program and Success Measures Financial Capability

Loan processing and mortgage servicing underwriting knowledge, worked along lenders and families for possible mortgage workout options

Reviews mortgages, contracts and contract revisions, promissory notes, attorney’s opinions, escrow account records, and other related documents to resolve problems, and ensures compliance with applicable laws, regulations, and policies; consults with attorneys, bankers, and mortgage brokers in developing individual housing assistance programs; supervises and reviews preparation of applications for individuals eligible for housing grants and loans

ASSISTANT MANAGER, DOLLAR GENERAL, TAMPA, FL. — NOVEMBER 2008-JANUARY 2010

Managerial duties include employee supervision (scheduling, conflict/resolution)

Customer service

Stocking and general upkeep of the store (Shrink Prevention)

Cash handing as well as opening and closing of the facility

STORAGE CENTER MANAGER/ RESERVATION MANAGER, U-HAUL, TAMPA, FL. — SEPTEMBER 2006-NOVEMBER 2007

Responsible for ensuring complete, 500 room storage operation.

Assisted customer with all accounts.

Responsible for all complaints, processing payments, looking up accounts, and assisting all new accounts with proper orientation information.

COMMERCIAL PARTS MANAGER, AUTO ZONE, TAMPA, FL. — MAY 2005- JANUARY 2007

Responsible for complete commercial operation.

Assisted all commercial accounts, including warranties, parts and services.

General parts knowledge

Kept all inventory for commercial accounts, processed all PO’s and process quarterly reports

EDUCATION

Bachelors of Science- Human Services, Springfield College 2012-2014 Degree Obtained

Master of Science- OML (Organizational, Management and Leadership – 2014-2015 Degree Obtained

CERTIFICATION

Real Estate License

HOME Certification Training

CDBG Certification Training

DRGR/ HUD Exchange

HQS (Housing Quality Standards) Training

SHIP Administrator Training

Foreclosure Prevention Counseling Certification

Homeownership Counseling Certification

Financial Education/ Coaching Certification

Making Homes Affordable Certification

HUD certification

Post-Purchase Certification

Dodd-Frank Reform Certification

HQS Inspector Certification

SOFTWARE/SKILLS

Neighborly Software

Social Media (Instagram, Facebook)

DRGR/ HUD Exchange

LaunchPad

Housing Development Pro (HDP)

IDIS

Counselor Direct

Hope loan Portal

Counselor Max

N Step

SMDS (Success Measures Database System)

Microsoft Office

Type 45+wpm.

Bi- lingual- Spanish (both written and verbal)

REFERENCES

Furnished upon request

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