Kimberly Hill-Armand

Friendly, Detail-Oriented with 6 years of Personal Assistance Experience

Spanaway, WA 98387

adzyen@r.postjobfree.com

+1-310-***-****

A task-driven professional with substantial experience in data entry, Microsoft word/office, customer service, and reception duties. Adept at leveraging communicative and interpersonal skills to interact with diverse individuals and groups at all organizational levels. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Benefits Representative - Remote

Globe Life - American Income Life - Spanaway, WA

May 2023 to Present

• Develop customer success metrics and execute account strategies

• Build trust with customer accounts through open and interactive communication

• Schedule and attend virtual meetings using Zoom and other platforms

• Monitor, identify and mitigate account-level risks and up-sell opportunities, align product and customer roadmaps, and deliver customer renewals

• Present to families different benefits programs, enroll new clients, and open new accounts.

• Oversee and prioritize each customer in your portfolio Administrative Assistant II

Catholic Community Services - University Place, WA September 2022 to May 2023

• Answered incoming phone calls, handle routine inquiries, and direct appropriate inquiries to appropriate staff person demonstrating strong communication skills.

• Provided outstanding customer services, greet visitors and clients and assist with inquires in a positive and helpful way.

• Coordinate and distribute incoming and outgoing mail.

• Assist with correspondence.

• Photocopy and collate data as requested to ensure trainings/meetings are supported.

• Maintain adequate office supplies (including paper supplies, coffee/snacks) for the smooth running of the office.

• Anticipate office needs based on current usage, identify supplies required and order as appropriate.

• Ensured that contact information for staff was updated and maintained.

• When needed, provided support for travel, including airfare, hotel and car rental using agency resources responsibly.

• Ensure office equipment is working and available for staff use, Interface with maintenance, copier repair, and cleaning crews so that workplace is clean, safe, and adequately supplied for staff to work.

• Maintained appropriate use of agency credit cards for travel and other purchases, including documentation of use and communication to accounting.

• Provided administrative support to staff and leadership with file organization.

• Performed data entry tasks as requested.

• HIPAA Compliance

• Provide support to team and department

• Word Processing

• Charts

• Budgets

• Spreadsheets

• Maintain files and/or relevant records

• Schedule meeting/ Appointments

Warehouse Associate/Operations

LifeScience Logistics - Puyallup, WA

September 2021 to September 2022

• On call 24/7 to respond to emergency shipments

• Obtain knowledge of all facility Standard Operating Procedures and ensure compliance

• Assist in developing efficient practices to ensure work is completed flawlessly and safely

• Complete tasks with a high degree of accuracy and review peers’ work for completeness and correctness

• Responsible for researching errors in Warehouse Management System(WMS)

• Collaborate with internal and external customers to resolve discrepancies related to shipping, receiving and inventory

• Research errors and implement corrective actions

• Ensure that work space is maintained in a sanitary manner Cargo Agent

Swissport International Ltd. - SeaTac, WA

March 2021 to August 2021

• Customer Service

• Answering Phones

• Replying to Emails

• Microsoft Word

• Excel

• Data Entry:

• Typing, Maintains database by entering new and updated customer and account information

• ensure that shipments are picked up and delivered on time,

• paperwork is completed, and fees are collected. For international shipments, Work from home/ Administrative Assistant

Entertainment Marketing Group - Encino, CA

November 2017 to February 2021

• Inbound/Outbound calls

• Customer Service

• Relaying messages.

• Data entry

• Microsoft Office

• Microsoft Word

• Filing records

• Sending and receiving faxes

• Appointment Setting

Skills

• Cash Handling (2 years)

• Cashiering (Less than 1 year)

• Driving Experience (Less than 1 year)

• Customer Service (8 years)

• Secretarial (2 years)

• Stocking (2 years)

• Microsoft Word (2 years)

• Personal Assistant Experience (6 years)

• Offered administrative support to a health care facility's staff and perform tasks such as maintaining and updating patient records, controlling patient accounts, answering to phone calls, handling correspondence and scheduling patient appointments. Collect and accurately document patient information and provide patient education and information on procedures. (2 years)

• Computer skills (6 years)

• Warehouse experience (Less than 1 year)

• Clerical experience (2 years)

• Front desk (1 year)

• Typing 28 WPM (1 year)

• Data entry (3 years)

• Logistics

• Microsoft Excel (6 years)

• Bus Driving

• Communication skills

• Windows

• Knowledge on Medical Terminology (2 years)

• Personal Caregiver (2 years)

• Microsoft Outlook (4 years)

• Computer literacy (7 years)

• Microsoft Office (4 years)

• Medical terminology

• Typing

• 10 key typing (1 year)

• Customer support

• HIPAA

Certifications and Licenses

Driver's License

Assessments

Inside sales — Proficient

April 2022

Understanding and responding appropriately in sales scenarios, and performing common sales calculations

Full results: Proficient

Work motivation — Completed

May 2022

Level of motivation and discipline applied toward work Full results: Completed

Administrative assistant/receptionist — Proficient May 2022

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Social media — Proficient

March 2022

Knowledge of popular social media platforms, features, and functions Full results: Proficient

Customer focus & orientation — Proficient

March 2022

Responding to customer situations with sensitivity Full results: Proficient

Work style: Reliability — Proficient

April 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Basic computer skills — Proficient

April 2022

Performing basic computer operations and troubleshooting common problems Full results: Proficient

Sales skills — Proficient

March 2022

Influencing and negotiating with customers

Full results: Proficient

Work style: Conscientiousness — Proficient

May 2023

Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient

Attention to detail — Proficient

April 2023

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Call center customer service — Proficient

May 2022

Demonstrating customer service skills in a call center setting Full results: Proficient

Principles of accounting — Proficient

June 2022

Preparing financial records according to federal policies Full results: Proficient

Social media — Proficient

April 2023

Knowledge of social media techniques and analytics interpretation Full results: Proficient

Scheduling — Proficient

April 2023

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient

Customer service — Proficient

January 2021

Identifying and resolving common customer issues

Full results: Proficient

Marketing — Completed

April 2023

Understanding a target audience and how to best communicate with them Full results: Completed

Managing accounts in QuickBooks — Proficient

June 2022

Using QuickBooks software to manage business financials Full results: Proficient

Medical receptionist skills — Proficient

June 2022

Managing physician schedules and maintaining accurate patient records Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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