CSR / dispatch / planner
Resume:
KRISTINA CHURCH
*** * ******** *** ******, MO ***01
**************@*****.***
I am a task- focused Transportation Manager with a wealth of experience in the transportation and logistics industry. I've developed a deep expertise in ensuring timely and legal transit of Commercial, DOD, and Hazardous Waste freight. My attention to detail and my dedication to any project I am working on make me an invaluable asset to any team. While being also proficient in navigating various job-related portals and software, ensuring streamlined and efficient workflow. I am motivated by the opportunity to make a meaningful impact in my work and continually push myself to grow and learn in my career. I have a genuine desire to achieve, excel, and evolve in any position
EXPERIENCE
TRI STATE MOTOR TRANSIT
09/2009- 03/2023
Unit Leader 2019-2023
*Demonstrated Leadership by example
*Provided exceptional support to team members including one-on-one coaching and counseling
*Assisted in Planner, Driver, and DM development
*Promotion of teamwork and open communication
*Worked close with the Safety Department, meeting twice a week to monitor and address CSA scores.
*Reviewed weekly revenue reports to ensure proper equipment utilization and to identify and address any units under performing.
*Wrote / Co-wrote SOPs for Operations and other departments.
*Worked closely with Planners to permit all units, giving them the ability to haul explosives in Quebec. Actively keeping up with the annual renewals required by Canadian law.
*Proficient in hazardous waste training, including knowledge of placarding and manifest requirements.
*Excellent communicator, empathic listener, and a flair for persuasive speaking
*Established credibility and trust with office employees, drivers, and customers. Building genuine relationships and lowering retention rates. Planner Central 2018-2019
*Successfully maximized equipment and personal utilization as a planner, resulting in increased efficiency and on time delivery percentages
*Provided excellent support to CSRS by assisting with load planning, monitoring transit times, and ensuring timely and accurate communication with driver managers and other key collaborators monitoring loads.
*Successfully monitor the ATR
*Effectively communicated clear instructions to Driver Managers to align with the assigned plans or pre plans of Drivers, closing the margin for misunderstandings and service failures
*Proactively worked with drivers to schedule requested home time and appointments, resulting in improved driver satisfaction and retention
*Responsible for planning locals including Lake City, E Camden, Mcallester, and Joplin Driver Manager / Extended Coverage 2009-2018
*Managed all Operational responsibilities after hours including, accidents, safety and compliance.
*Directly worked with DTTS ( Department of Defense Tracking) on tracing procedures and protocols
*Facilitated timely and efficient breakdowns and relays, securing minimal downtime for drivers and maintaining high levels of customer satisfaction SKILLS
*Monitor driver expirations, credentials, and training recertifications to ensure compliance with company and regulatory requirements.
*Proficiency in navigating multiple job-related portals such as Omnitracs, SkyBitz, Lytx, and Oscar resulting in efficient workflow.
*Proficient in hazardous waste training, including knowledge of placarding and manifest requirements.
*Familiar with FMCSA And Federal Regulations
*Possess and maintain an active secret clearance as of 2010.
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