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CSR / dispatch / planner

Joplin, MO
September 25, 2023

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*** * ******** *** ******, MO ***01


I am a task- focused Transportation Manager with a wealth of experience in the transportation and logistics industry. I've developed a deep expertise in ensuring timely and legal transit of Commercial, DOD, and Hazardous Waste freight. My attention to detail and my dedication to any project I am working on make me an invaluable asset to any team. While being also proficient in navigating various job-related portals and software, ensuring streamlined and efficient workflow. I am motivated by the opportunity to make a meaningful impact in my work and continually push myself to grow and learn in my career. I have a genuine desire to achieve, excel, and evolve in any position



09/2009- 03/2023

Unit Leader 2019-2023

*Demonstrated Leadership by example

*Provided exceptional support to team members including one-on-one coaching and counseling

*Assisted in Planner, Driver, and DM development

*Promotion of teamwork and open communication

*Worked close with the Safety Department, meeting twice a week to monitor and address CSA scores.

*Reviewed weekly revenue reports to ensure proper equipment utilization and to identify and address any units under performing.

*Wrote / Co-wrote SOPs for Operations and other departments.

*Worked closely with Planners to permit all units, giving them the ability to haul explosives in Quebec. Actively keeping up with the annual renewals required by Canadian law.

*Proficient in hazardous waste training, including knowledge of placarding and manifest requirements.

*Excellent communicator, empathic listener, and a flair for persuasive speaking

*Established credibility and trust with office employees, drivers, and customers. Building genuine relationships and lowering retention rates. Planner Central 2018-2019

*Successfully maximized equipment and personal utilization as a planner, resulting in increased efficiency and on time delivery percentages

*Provided excellent support to CSRS by assisting with load planning, monitoring transit times, and ensuring timely and accurate communication with driver managers and other key collaborators monitoring loads.

*Successfully monitor the ATR

*Effectively communicated clear instructions to Driver Managers to align with the assigned plans or pre plans of Drivers, closing the margin for misunderstandings and service failures

*Proactively worked with drivers to schedule requested home time and appointments, resulting in improved driver satisfaction and retention

*Responsible for planning locals including Lake City, E Camden, Mcallester, and Joplin Driver Manager / Extended Coverage 2009-2018

*Managed all Operational responsibilities after hours including, accidents, safety and compliance.

*Directly worked with DTTS ( Department of Defense Tracking) on tracing procedures and protocols

*Facilitated timely and efficient breakdowns and relays, securing minimal downtime for drivers and maintaining high levels of customer satisfaction SKILLS

*Monitor driver expirations, credentials, and training recertifications to ensure compliance with company and regulatory requirements.

*Proficiency in navigating multiple job-related portals such as Omnitracs, SkyBitz, Lytx, and Oscar resulting in efficient workflow.

*Proficient in hazardous waste training, including knowledge of placarding and manifest requirements.

*Familiar with FMCSA And Federal Regulations

*Possess and maintain an active secret clearance as of 2010.

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