Customer Service Appointment Setter

DONALD HAZELWOOD

adzyeg@r.postjobfree.com 678-***-**** Lithonia, GA

SUMMARY

Seasoned Appointment Setter with 14 years of diverse experience in sales and network operations. Proven track record in generating appointments, utilizing soft skills, and outbound cold calling at Grow My Cleaning Company. Skilled in teleconferencing platforms, customer service, and network troubleshooting from tenure at AT&T. Eagerly seeking to leverage extensive background in a new Appointment Setter role. WORK EXPERIENCE

Grow My Cleaning Company Remote Setting, HQ in Scottsdale, AZ

Appointment Setter – High Ticketing Sales Professional Aug 2023 - Sep 2023

• Outbound cold-called and followed up on VSL leads, successfully generating appointments for Enrollment Coaches.

• Utilized soft skills to engage and triage prospects, demonstrating an ability to identify and pursue promising leads.

• Adhered to optimum KPI levels, utilizing Socratic dialogue to understand prospect's needs and aligning performance with organizational goals and projections. AT&T PMO Engineer Atlanta, GA

Sr. Network Operations Engineer – Level 1 Manager Sep 2016 - Mar 2023

• Provided primary support for customer-impacting incidents across multiple teleconferencing platforms, ensuring smooth operations and minimal service disruptions.

• Conducted daily testing of numerous audio teleconferencing components and global application bridges, including MS Teams, Zoom, and WebEx, to guarantee serviceability and functionality.

• Identified and reported potential service impact alerts, preventing impediments to both external and internal customers and maintaining service level agreements.

• Participated in the product management team, introducing a range of teleconferencing services and applications tailored to executive clients, ensuring a high-standard, 'white glove' service.

• Contributed to an Azure migration team, facilitating the transition to virtual cloud-based technologies for application and media servers, thus enhancing operational efficiency. AT&T Mobility, NCS Atlanta, GA

Network RAN Performance Controller – Specialist Mar 2011 - Sep 2016

• Served as a Network Engineer, managing both voice and data services for nationwide mobile subscribers.

• Utilized various application tools, including Clarify, to identify network incidents affecting clients on regional or market scales.

• Established collaborative relationships with external network engineers and technicians to meet service level agreements and company guidelines.

• Completed specialized training in VoLTE and IRIS View tracing and alarm viewing, leading to an enhanced understanding and application of new technologies. Competent Staffing Resource Atlanta, GA

Network Operations – Controller Jun 2010 - Mar 2011

• Facilitated operational support for AT&T's GSM/UMTS network, managing call routing on the SS7 platform and properly allocating triage tickets to Switch Translations.

• Orchestrated GSM/UMTS Cell Level troubleshooting for all identified incidents/alerts, ensuring minimal disruption to clients, and meticulously tracked vendor-related trouble tickets until resolution. EDUCATION

Indiana University

Bachelor of Arts, Graphic Design

Bloomington, Indiana

SKILLS

Customer Service Experience • Excellent Communication Skills • Knowledge of CRM software • Sales Experience • Ability to Handle Rejection • Time Management Skills

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