**/**** - **/**** **********/Dispatch

*** *************, ******, **

Recruited from California with job opportunity presented as CSR/Dispatcher. Was in charge of all aspects of customer service, including answering questions. Executed appointments request from current customers as well as establishing new customers in database.Created work orders and estimate request for both service department and service manager. Communicated with customers, contractors, service technicians and other departments professionally. Scheduled new service request and reacquiring service using service fusion program and service channel.Answered multi line phones and routed calls to appropriate departments. Assisted supervisor and other departments with general administrative task as well as making collection calls when needed. Need to be able to adapt in an ever-changing work environment. Was reliable and dedicated to company. Opened office daily and worked independently for portion of morning until other staff arrived. Job duties included but, were not limited to, assist incoming calls, system input, posting, updates and invoicing. Coordinate and assist executive team, consisting of Service manager/Owner and VP sales/Operations Manager with various or weekly tasks.

08/2009 - 01/2021 Office Manager

Conner Water Systems/Previously Rayne Water Conditioning Water Condtiong, Santa Cruz, CA

Responsible for all aspects of customer service and administrative duties. Answering multi line phone, assisting customers with scheduling service appointments, installations of new equipment, resolving customer complaints or billing issues. Knowledge of services provided. Created new customer profiles, service and installation work orders as well as appointments for new equipment evaluation using software specifically designed for water treatment companies. Invoicing customer for equipment purchase, monthly delivery service, maintenance and water testing. Monthly billing, posting accounts receivable to clients accounts daily and creating daily back deposit. Processed monthly automatic ACH payments as well as customer call in payments. Responsible for providing service techs with daily work orders and daily appointment schedule. Assisted owner, service manager, service tech and route drivers with administrative needs. Updated route drivers daily route books and provided assistance to route drivers as needed. Made sure office was equipped with all office supplies in order to maintain smooth office operations.Key holder responsible for opening and closing of office daily.Worked independently with minimum supervision. Self-starter and dependable, reliable and dedicated employee Kari Dyson

7900 Forestwood Rd, Austin, TX 78745

Phone: 512-***-****

Email: adzycx@r.postjobfree.com

Objective

Diligent customer support representative with over 20 plus years of experience in office administration, call center, dispatch, medical front desk, pharmacy accounts receivable as well as retail settings. Looking for long term employment with possible opportunity for advancement. Ability Summary

Outstanding customer service experience, Highly adept at assisting customers as well as coworkers utilizing best practices. Posses strong organizational skills to carry out tasks with minimal supervision.Long term dependable dedicated employee.Highly motivated, quick learner with ability to retain information allowing ability to preform job in skilled and efficient manor. Has excelled and proven to be a valuable asset in past job history. Skilled in office administration, dispatch, medical front desk, supervisor, retail as well as food service positions. Vast amount of job related skills and knowledge with ability to apply a large variety of job opportunities. Willingness to go the extra and help wherever needed. Employment History

in all aspects of company. Possessed ability to adapt in an ever-changing work environment. . This was a long term position (12 years) which I would have happily remained at if other opportunity had not presented itself. 05/2018 - 01/2021 Pharmacy Ancillary/Cashier/Customer Service CVS, Santa Cruz, CA

Provided customer service at main check out. Duties included ringing out customers purchases on electronic cash register, guiding customer to merchandise, stocking shelves and displaying merchandise. Was promoted into pharmacy. First point of contact for pharmacy customers.Provided proper prescriptions to customer, and rang out purchase. Input new customer data into computer, checked for refill prescriptions, initiated refills request with doctor's offices if none available. Helped pharmacist with inventory and providing proper medication to customers. Answered multi line phone. Was in process of taking steps to obtain pharmacy tech license. 09/2008 - 12/2008 Front Office Receptionist

Plager Vision and Laser Center, Santa Cruz, CA

Assisted patients with scheduling appointments either in person or over the phone. Updated patient profiles and medical record files. Helped to assist customer to obtain financial assistance for medial procedures through application for care credit. Worked with optical department and all office staff as needed, Helped to resolve any patient concerns or appointment issues. Was recruited from previous employer by Plager Vision after establishing reliable professional relationship while providing exclusive customer liaison representative through CSC Labs for numerous years. 10/2005 - 08/2008 Inside Sales and Customer Service Representative ( Continental Sales Company/CSC Labs, Watsonville, CA Position in high paced incoming/outgoing call center for optical lab.Provided daily customer service to numerous Ophthalmologist in both local and large outside territory by taking eyeglass prescriptions over the phone and providing updates on orders.Established new accounts via cold calls to potential clients both locally and inn outside territories as well as maintaining established accounts.Responsible for inside sales of both optical lab services and eyeglass frames. This position required a vast knowledge of both the Optical lab and inventory of eyeglass frames provided fo sales. Required staying informed with the ever-changing challenges of the eyeglass industry, providing exceptional customer service and the ability to follow through. Originally hired for customer service rep and promoted to outside sales as well.

04/2003 - 09/2005 Supervisor

Bittersweet Express, Aptos, CA

Supervised deli staff and ordering of inventory. Duties included customer service, barista services, catering with complete knowledge of all products. Familiar with large wine inventory and educated in product to provide recommendations to customers.Key holder with ability to execute all opening and closing procedures.Maintain quality of products and food safety. Ability to work unsupervised and communicate with and interact professionally with owners and kitchen staff. Required training of all new deli employees. Flexibility when needed as well as being reliable and informed of procedures and product.

06/1988 - 02/2003 Supervisor

Longs Drug Store, Santa Cruz, CA

Held numerous positions while employed with Longs Drugs. Photo lab supervisor, Pharmacy Technician, Gift Buyer, Register Supervisor, Department Head.Suoervised Photo Lab and Photo Department. Upkeep of photo lab equipment, supervising staff, ordering inventory, display of merchandise, working with vendors as well as providing customer service.Liicensed Pharmacy Technician with state of California.Responsible for filling prescriptions under the supervision of a pharmacist and daily operations of pharmacy such as insurance authorization, contacting doctor's offices, deciphering of written prescriptions from doctor's, answering multi line phones as well as providing front counter customer service. Gift Buyer responsible for ordering gift items for store and merchandising and display., worked with sales representatives to acquire new merchandise. Helped in all departments throughout the store at any given time. While employed with this company I acquired a vast amount of skills which have been a great asset to my employment hystory. General High School Curriculum

High School Diploma

Santa Cruz High School, Santa Cruz, CA

References Available on Request

Education History

Occupational Licenses, Certificates and Training

Honors & Activities

Additional Information

Detailed References

Desired Occupation

Office Clerks, General

Desired Salary

$26.50 hourly (Approx. $55,000 annually) or more

Desired Job Location

Bastrop County, Blanco County, Burnet County, Caldwell County, Hays County, Lee County, Travis County, Williamson County

Desired Job Type

Drivers License

Class C - Standard Drivers License

Security Clearance

No Clearance

Job Skills

234 skill(s)

Tools and Technology

202 Technology

82 Tools

Typing Speed

40 + wpm

Language/Proficiency

English / Well

Days : Mon, Tue, Wed, Thu, Fri

Shifts : Day

Employment Type : Regular

Full or Part Time : FT

Willing to Travel : Yes

Willing to Relocate : No

Willing to Telecommute : Yes

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