Customer Service High School
Resume:
Volodymyr
Chobotar
Bartender
Ukraine, ** years old
New York City, USA
************@*****.***
Employment history
Aug, 2023 - Present
Bartender
Bartleby & Sage at New York City
Provide exceptional customer service to event attendees by delivering high-quality cocktails and personalized recommendations based on their preferences and dietary restrictions. Collaborate with event planners and coordinators to create custom cocktail menus that align with the theme and style of each event.
Assist in setting up and breaking down the bar area before and after each event, ensuring that all supplies and ingredients are properly stocked and organized.
Enthusiastically and appealingly described food and drink specials to guests Create engaging and visually appealing cocktail presentations to enhance the overall aesthetic of the event. Jan, 2023 - May, 2023
Barback
Andaz by Hyatt at Prague
Utilized active listening and empathy skills to de-escalate customers complaints and improve overall customer satisfaction ratings.
Exhibited a positive attitude while training new hires, resulting in their successful onboarding and integration into the team. Demonstrated consistent friendliness and professionalism, even in difficult situations or with challenging customers. Ensure the bar area is clean, organized, and stocked with necessary supplies at all times Collaborate with bartenders and other staff members to ensure efficient and smooth bar operations, including stocking supplies, cleaning glassware, and organizing bar inventory. Maintain a strong knowledge of all menu items, including ingredients and preparation methods, in order to make informed recommendations to customers.
Employment history
Oct, 2022 - Jan, 2023
Barista
Mad Rabbit at Prague
Trained new hires on customer service best practices and techniques, resulting in a 50% reduction in customer complaints.
Developed and implemented a customer loyalty program, resulting in a 15% increase in repeat business and customer retention.
Ability to work efficiently in a fast-paced environment: 300-500 orders per shift on regular day. Assisted customers with any issues and dietary restrictions. Created beverages based on guest orders, including sweets, cocktails, coffee, teas and other. Increased the percentage of sales by offering additional sweets and drinks and in most cases they met with a positive response.
Design and implement a new coffee menu, including unique and creative specialty drinks, to attract and satisfy customers' taste preferences.
Apr, 2021 - Aug, 2022
Waiter
Romantik SPA Hotel at Yaremche, Ukraine
Serving guests in the Swedish Line restaurant with a capacity of 250 people with 95% positive customer feedback. Served English-speaking guests and helped solve their questions Employer awarded 18 times for friendliness and efficiency. Assistance in setting up and dismantling more than 60 events, including 20 banquets and 25 corporate events. Ensure high levels of customer satisfaction by providing excellent service and catering to guests' needs in a friendly and professional manner.
Jan, 2021 - Jun, 2021
Waiter
Welland at Yaremche, Ukraine
Served clients comprehensively
Actively sold and recommended the food and drinks offered to guests Maintained service standards
Kept records of reservations and orders
Assist in training new waitstaff
Provided exceptional customer service by promptly and attentively attending to the needs and requests of guests Languages
English Language
Highly proficient
Ukrainian Language
Native
Russian Language
Native
Czech Language
Proficient
Education
Sep, 2021 - Present
Nature Management
Lviv National Ecology University at Ivano-Frankivsk 2010 - 2021
Complete High School Education
Delyatin Lyceum N2, Ukraine at Deliatyn, Ukraine
Contact this candidate