Donnalee Encinas

Hercules, CA ***** adzycu@r.postjobfree.com 510-***-****

Healthcare Administrative Professional

A healthcare administrative professional with an adaptable, collaborative, and patient-centered work style plus an assertive, cheerful attitude. Able to provide compassionate and thoughtful care to patients in a fast-paced environment. SKILLS

Calendaring/scheduling Data entry Filing Mail distribution Meeting Coordination Multi-line Phone Operation Office Administration Office Equipment Operation Office Supply Ordering Problem Solving Critical Thinking Prioritizing Tasks Safety Conscious Teamwork and Collaboration Microsoft Word, Excel, PowerPoint, Outlook PROFESSIONAL EXPERIENCE

HUMANITY WAY - On Call VOLUNTEER 04/2022-Current

Administrative Assistant

● Assist in job networking and customer service relations

● Attend presentations and work relation assignment finding potential job leads MATRIX RECRUITING AND STAFFING AGENCY 11/2022-02/2023 Patient Support Specialist

Used computers for various applications, such as database management or word processing. Created, maintained, and entered information into databases.

Set up and manage filing systems, recorded information, updated paperwork, and maintained documents.

Maintained patient scheduling and event calendars. Scheduled and confirmed appointments for clients, customers, or supervisors.

Completed forms in accordance with company procedures and made copies of correspondence or other printed material.

DAVITA 08/2019 -11/2021

Administrative Assistant

Triaged patients and conducted COVID screenings prior to admittance to the office.

Greeted patients, visitors or callers and handled inquiries or directed them to appropriate persons according to their needs.

Answered telephones and provided information to callers, took messages, or transferred calls to individuals.

Registered, admitted, and transferred patients in the system and discharged expired patients that were verified through the Department of Social Security.

Prepared patients for discharge following dialysis procedure and arranged for travel.

Inventoried, organized, and ordered office supplies and materials as needed. EPIC CARE 03/2018 – 08/2019

Medical Assistant/Procedure Coordinator

Checked patients in/out while updating demographic info, insurance carriers and collected co-payment.

Processed referral orders and procedures and assisted in coordinating appointments for patient external procedures.

Scheduled patients for follow up visits and procedures. Contacted patient to confirm appointment

Obtained Medical Records for patients and from the referring facility. Communicated with the Authorization Department on patient authorization status.

Submitted procedure details to pathology labs for patient treatment plans. Faxed lab orders and contact lab centers for results

Emailed departing staff with incoming messages to the Oncologist and Breast Surgeons. Communicated with the physician and surgeons upon delays on orders being delays through insurance and any other urgent issue Donnalee Encinas

adzycu@r.postjobfree.com 510-***-**** Page 2/2 CHEVRON MEDICAL CLINIC - CARE ON SITE 8/2016 – 2/2018 Medical Assistant Back/Front Office

Performed health surveillance exam, pre-employment physical, DOT exam, audiogram, PFT test, and EKG’s.

Performed blood draws, collected urine specimens, and placed orders in patients’ charts to be sent out for pick up through DHL carriers.

Collected non-DOT drug and alcohol screening for random testing, pre-hire drug screening, post incident/accidents and hair collection.

Administered vaccinations. Checked inventory count and expiration dates on vaccines. Reviewed itineraries for business travel outside the country while checking the routine vaccines needed.

Placed prescription orders and refills per provider.

Assisted in preparing exam rooms, stock supplies in the exam room and stock inventory.

Communicated via email to Supervisors and HR Business Partner on Chevron Employees short- and long-term disability work status.

Scheduled follow up/physical exam and return to work consults.

Followed up with the business partner and team through email for updates, clearance, and occupational exam.

Scanned all documents and clearance on patient Web Chart file. CONCENTRA URGENT CARE 08/2014 – 08/2016

Medical Support Specialist

EDUCATION

CONTRA COSTA COLLEGE Certified Medical Assistant and Office Technology JOB CORPS Business and Computer Technology

AWEC ADULT EDUCATION High School Diploma

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