Customer Service Representative
Resume:
Curtis Wesley P.O. Box ****
Austell, GA *****
adzyci@r.postjobfree.com
Objective: Results-driven and customer-focused professional with over 15 years of experience in warehousing, logistics, and customer service. Seeking a challenging customer service position to utilize my exceptional interpersonal communication, problem-solving, and time management skills to deliver outstanding service and exceed customer expectations.
Skills:
Outstanding customer service and communication skills, with a strong ability to build rapport
Proven problem-solving and analytical abilities, with attention to detail
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and SAP Warehouse Management System
Exceptional organizational and time management skills, able to handle multiple tasks efficiently
Demonstrated ability to work well under pressure in fast-paced environments
Experience:
Jack Hood Transportation (2013-Present) Customer Service Representative Back-up Route Driver
Deliver exceptional customer service as a dedicated back-up route driver for nights
Efficiently cover various locations in Atlanta and out of state, ensuring timely and accurate deliveries
Proactively communicate with customers, addressing inquiries, concerns, and special requests
Collaborate with team members to optimize delivery routes and schedules for maximum efficiency
Maintain a high level of professionalism, integrity, and courtesy in all customer interactions
Handle administrative tasks such as record-keeping, documentation, and reporting
Millerzill Logistics Warehouse, Fulton, GA (08/08-Present) Customer Service Associate Warehouse Production
Provide hands-on support in the Shipping and Receiving Department to ensure smooth order fulfillment
Utilize advanced barcode scanning, labeling, and packaging techniques to guarantee accurate shipments
Proactively assist customers in tracking and receiving their orders, promptly resolving any issues
Collaborate closely with technicians and cross-functional teams to troubleshoot and resolve problems
Conduct rigorous quality assurance inspections to maintain high product quality standards
Deliver prompt, professional, and solution-oriented responses to customer inquiries via phone and email
Maintain meticulous records of customer interactions, transactions, and service history
Nashee Enterprise, Jonesboro, GA (1995-8/2008) Customer Service Representative Warehouse Production Manager
Demonstrated exemplary customer service skills while managing warehouse operations
Collaborated closely with customers to understand their unique needs and ensure timely order fulfillment
Led order building, packing, shipping, and receiving activities, ensuring accuracy and efficiency
Conducted effective inventory management, ensuring optimal stock levels and tracking product availability
Resolved customer complaints and concerns promptly, fostering positive relationships
Mentored and trained new employees on customer service protocols and warehouse procedures
Utilized SAP system proficiently for order processing, inventory management, and data analysis
Coordinated courier deliveries, ensuring meticulous documentation and accurate billing
Education:
Winter Park Vocational College, Winter Park, FL Certification in Business Management GPA: 3.8
Griffin Technical College, Griffin, GA Forklifting Certification: Electric/Gas stand-up/sit-down, Electric Walk or Ride Pallet Jack, Cherry Picker, Scissor Lift
References: Available upon request
Contact this candidate