Customer Service Assistant Manager

DA

DENISE ARDERY

**************@*****.*** 804-***-**** Richmond, VA 23236

Prudent Sales Solutions Specialist maximizes sales by identifying and executing innovative solutions consistent with company mission, vision and values. Exercises outstanding communication and relationship management skills and prioritizes workload to significantly impact customer satisfaction. Consistently demonstrates desired business competencies and assesses growth opportunities to maintain lucrative partnerships. Market and competitive analysis

Sales territory growth

Market intelligence

National account management

Rapport and relationship building

Promotional sales events

Compelling leadership skills

Recruiting and hiring

TForce Freight Richmond, VA

Sales Coordinator

05/2022 - 02/2023

Delivered exemplary customer service and support by remaining poised in most stressful situations.

Fostered relationships with customers to expand customer base and retain business.

Drove sales by effectively up-selling and cross-selling products to maximize profitability.

Implemented consultative sales techniques to generate revenues and exceed sales targets.

Estes Express Richmond, VA

Sales Solutions Specialist-Lead

02/2017 - 05/2022

Enhanced sales volume through skilled support to both new and active customers.

Supported all sales team members to drive growth and development. Improve sales by offering customers choices in delivery times and cost Provide quotes in an accurate and timely manner

Peoples advantage credit union

Petersburg, VA

Branch Manager

05/2016 - 12/2016

Networked within communities to identify and capitalize on business opportunities.

Executed loan origination process, including ordering credit reports, appraisals, preliminary title reports, insurance information and flood certificates.

Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loans.

Increased efficiency and drove branch revenue by optimizing daily operations.

Estes Express Richmond, VA

Key Accounts

07/2015 - 02/2016

Managed key enterprise account with responsibility for sales, contracts, negotiations and reporting.

Liaised between clients and management to provide client feedback and resolve inquiries.

Summary

Skills

Experience

Achieved client loyalty through quality, productivity, service and proactive management.

Oversaw key accounts to align with individual needs. Payless Shoe source Binghamton, NY

Assistant Manager

09/2011 - 06/2015

Planned and prepared workflow schedules, delegating tasks for 5-member team.

Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.

Reviewed sales reports to enhance sales performance and improve inventory management accuracy.

Organized schedules, workflows and shift coverage to meet expected business demands.

Developed training, assessment and performance monitoring programs to coach and mentor employees.

Wells Fargo Richmond, VA

Business Banker

05/2010 - 08/2011

Analyzed client capital structures and plans and recommended products and financial strategies to meet needs.

Surpassed annual quota by 50%.

Prioritized and organized tasks to efficiently accomplish service goals. Answered 10 calls per hour to assist with customer questions and concerns. SUNY Broome Community College Binghamton, NY

Bachelors in Marketing Management W/ A Focus in HR 05/2016

Education and Training

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