Human Resources Account Manager

Human Resources Professional

Human Resources professional and decorated U.S Army Veteran with progressive experience across all HR disciplines, including Staffing/Recruitment, Employee Relations, Performance management, Benefits/Compensation, and Professional Development.

KEY SKILLS

Onboarding

Career Counseling

Employment Law

Full Life Cycle Recruiting

Problem-Solving

Talent Acquisition

Employee Relations

Social Networking

HRIS

Staff Management

Performance Management

Leadership

PROFESSIONAL EXPERIENCE

GEODIS, Carlisle, PA August 2020–August 2023

human resources generalist

Carlisle, PA

As the Human Resources Generalist, I provided HR support to around 500 employees across 2 states. First, I maintain in-depth knowledge of legal requirements related to the day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Second, I guided complex employee relations matters, including but not limited to corrective action, coaching, flexible work arrangement, feedback, and performance management, and provided guidance to managers and directors in those areas. In addition, I advised on HR policy and practices and supported the management team with workforce management and onboarding new hires. Lastly, I supervised two HR coordinators, and facilitated voluntary and involuntary separation exit interviews.

Key Achievement:

Implemented a Feedback loop process for exempt roles with stakeholders

Implemented effective and creative recruiting strategies that resulted in a reduction in requisition fill time

Improved HR and Operations relationship and embraced “People First Culture.”

U.S. ARMY RESERVE/PA NATIONAL GUARD, Fort Indiantown Gap, PA September 2002–Present

Sr. Operations Sergeant/G9 NCOIC

I Oversee the training, mentoring, and development of over 150 soldiers. Plan and implement training activities. Evaluate individual Soldiers’ performances and complete evaluation reports. Develop and supervise preventive and corrective maintenance of all assigned equipment(s). Implement standard operating procedures. While deployed, I served as the Senior Civil Affairs non-commissioned officer in the Major General’s command. Advised and assisted the Command Group and other division staff elements on Civil-Military Operations and host/foreign nation relations in support of 28th Infantry Operations while deployed to the USARCENT Theater of Operations.

I was the unit expert on cultural and government operations of the countries in which the Division operated (Kuwait, UAE, Saudi Arabia, Oman, Bahrain, Egypt, Qatar, and Jordan) and how the military operations best integrated within this environment and in accordance with the Ambassadors’ Integrated Country Strategies for each country—developed plans and agreements to minimize military operational impacts on civilian populations, resources, and infrastructure. Cultivated relationships with the US Embassy, Country Teams, Senior Defense Officials, and various US Government directorates, including USAID, allied partners, and non-military agencies, to achieve military objectives. I assisted with management functions in the section, including planning and execution, maneuver coordination, host nation partnership program execution, and special projects as assigned by the Division Civil Affairs Officer—directly supervised two non-commissioned officers. I assisted in guiding the usage of a Civil Affairs detachment consisting of 14 personnel spread across three countries, commanded by a Colonel.

INTEGRITY STAFFING SOLUTIONS, York, PA May 2017–April 2020

Account Manager

As the Account Manager, I was responsible for recruiting and onsite operations functions, maintaining the local relationship with the client and internal staffing teams, and working closely with centralized support units. I acted as a liaison to the client's General Manager specific to HR matters concerning trends in turnover and recruitment, performance improvement, and development of high-potential employees. I assisted corporate HR staff with HR Information System (HRIS) management. I collected and analyzed data regarding performance improvements and ways to increase the production of temporary employees to meet the client's objectives. Additionally, I routinely prepared correspondence, reports, and presentations

based on these findings.

Key Achievement:

Consistently met fill rates

Zero OSHA Incident Recordable in 2017

Improved client relationship year over year

CHARTWELL STAFFING SOLUTIONS, Chambersburg, PA March 2016–July 2016

Business Development Manager

I Sold company services, generated leads for sales, and implemented a profitable pay/bill structure. Additionally, I determined client credit extensions in accordance with company policy and assisted in the development of the annual business forecast.

Key Achievement:

Consistently met sales and profit goal(s).

SYNERGY EMPLOYMENT GROUP, Lebanon, PA January 2015–November 2015

Branch Manager

I Created comprehensive marketing plans, researched prospective clients, assessed clients’ staffing needs, and presented tailored strategies. I sourced candidates via multiple mediums and coordinated the entire recruitment lifecycle. Lastly, I managed candidates’ inventory to satisfy client needs and conducted formal interviews.

Key Achievement:

Consistently met sales and profit goal(s).

AEROTEK, INC., Harrisburg, PA March 2014–November 2014

professional services recruiter

I sourced, screened, and selected qualified candidates. Conducted behavioral interviews, skills testing, and reference checks to align candidates with the client’s company culture.

Key Achievement:

Specialized in Accounting Professionals, Human Resources, Administrative Assistants, Customer Service Representatives, and Logistics Specialists

AUTOMATIC DATA PROCESSING (ADP), Mechanicsburg, PA January 2013–February 2014

Associate District Manager

I worked with the executive team to develop a customized services platform to improve efficiency. As a result, I expanded new business channels and grew current client relationships through new service offerings.

Key Achievement:

Managed relationship with PNC Bank across 11 branches.

Managed CPA relationships across ten firms.

ENTERPRISE HOLDINGS., Harrisburg, PA August 2007–October 2012

Branch Manager

I managed P&L statements, oversaw a team of seven associates, and developed and trained employees. In addition, I directed branch sales and marketing strategies and supervised fleet management of 150 vehicles.

Key Achievement:

$1 million in annual sales volume

Achieved 83% customer satisfaction score with a company-wide average of 80%

Named 7th overall branch out of 65 in the Central PA market

EDUCATION

Bachelor of Science, Business Administration/Economics, Millersville University (graduated 2006)

Master of Business Administration, Southern New Hampshire University (graduated 2021)

Ayo Michael Lewis

801 15th Street South

Arlington, VA 22204

Phone: 717-***-****

********@*****.***

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