Casie Westbrooks

Wood Dale, IL *****

adzyaq@r.postjobfree.com

+1-847-***-****

I am a hard-working driven woman looking to utilize my skills and make an impact within a long term position.

Authorized to work in the US for any employer

Work Experience

Dispatcher/Customer Service

Roto-Rooter Plumbing & Water Cleanup - Lombard, IL January 2021 to Present

1. In a fast paced environment, expedite plumbing, drain, water, camera and in between micromanaging my technicians up to 2-3 boards ( 20-50 techs ) at one time and in between taking inbound calls and filling orders.

2. Process orders as they come along

3. Track the current or most recent position of technician, plumber, camera crew, escevation crew, etc to ensure their time matches up to our orders

4. Handle grievance calls, emails and directly answer to the regional manager 5. Ensure my boards for the next day is completely empty of orders by efficiently and proactively taking care of each customer

Import freight/ passenger coordinator

Lufthansa Cargo - Chicago, IL

March 2021 to October 2022

Assess what is vulnerable, Airmail, Ammo, live animals, Live human Organs, cadavers, etc and create a break down for the warehouse.

Communication between broker's and customers and myself regarding terminal fee's and storage fee's. Line guard/ flight guard

Covenant Aviation Security - Chicago, IL

December 2019 to July 2021

11,000 sqft area i provide a safe atmosphere for all workers, office employees and even every single item. Approve or deny access regardless if TSA, CBD officer, federal officer, customs. Work alongside pilots to ensure their plane is safe and able to operate part time. Assistant Store Manager

Bucky's Gas Station - Lombard, IL

June 2017 to March 2019

In a fast paced world all duties are surrounded around the store manager from cash audit, inventory, micromanage the store and cafeteria and the employees. Interview prospects, assist in hiring, firing, clean the pumps, assist in filling management shifts at other locations. Dispatcher/Customer Service

CDN Logistics, Inc. - Northlake, IL

November 2016 to March 2019

Assisted broker's by tracking drivers, data entry, assisted drivers after hours, holidays, assisted HR with AR, customer service, high volume calls and emails, reported to vice president of operations. Used Microsoft, Excel, Tm Ware.

Insurance verification/Dispatcher/ customer service Medicaid and Medicare - Glen Ellyn, IL

June 2012 to November 2016

Verification of healthcare insurance, scheduled transition for county care patrons to and from their appointments, micromanaged 7 different contracts including after hours and holidays, dispatched driver's including Uber drivers on standby, validating Dr appointments, data entry, AR, dispatching tow trucks to PA for patrons stuck on the road, car accidents, etc. Used Microsoft, Excel, Trapeze Education

CNA in Certified Nursing Assistant

Right at Home - Roselle, IL

July 2004 to March 2017

Harold Washington in Food sanitization/ management Chicago, IL

September 2011 to December 2011

High school or equivalent

Glenbard East High School

December 2001 to June 2003

Skills

• CSR (8 years)

• Call Center (6 years)

• Customer Care (10+ years)

• Customer Service (10+ years)

• Customer Support (10+ years)

• Store Management Experience

• Retail Management

• Dispatching

• Medicare

Awards

Best customer service

May 2001

I was employed with Jewel Osco only three months and was awarded 4 years in a row for best customer service.

Manager

October 2019

Microsoft, Excel, TMware

February 2010

Additional Information

References provided upon request

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