Customer Service Operations Manager

CHRISTOPHER SCHMIDT

817-***-**** cell

***************@*****.***

Detail oriented individual with experience in organizing and supervising multiple projects while building strong relationships and profitable products. Exceptional management skills which include leading, coaching, team building and executing tasks.

Skills

Strong Multitasker

Excellent Customer Service

Product Inventory and Management

Employee Development and Management

Microsoft Office

Effective Trainer

Facilitate distribution of food and beverage on a large scale

Experience

Food Truck Operations Manager – Mi Cocina Irving, TX 09/2021 – 10/2022 Worked with the Restaurant Operations and Catering Teams to lead the successful execution of all food truck events.

Interview, hire, train & develop employees

Assign work tasks and prepare work schedules

Ensure excellent customer service & food quality and safety

Secure payments & point of sale support

Oversee vehicle equipment & maintenance

Venue preparation: set-up & break-down

Event planning & marketing

Work with clients to deliver & anticipate needs

Inventory Management

Payroll

Food & Beverage Operations Manager – HMS Host, Maggiano’s Restaurant Grapevine, TX 04/2018 – 03/2020

Monitor store operation performance & success

Day-to-day supervision of staff

Interview, hire, train & develop employees

Assign work tasks and prepare work schedules

Maintain knowledge of federal, state and local

sanitary, safety and health standards.

Inventory Management

Provide routine performance reviews to staff for individual and business development.

Assist as needed: Line cook, runner, server

Cross-trained in the Cowboys Club restaurant:

operations, server, runner

Suites Operations Manager - Legends Hospitality LLC AT&T Stadium, Arlington, TX 05/2009 – 03/2018 Responsible for the distribution of equipment, marketing materials, beverages and products to over 360 suites on a weekly basis for all Dallas Cowboys NFL games and major events. Coordinated with the sales team and internal departments to prepare event documents and ensure consistent, high-level service. Managed a weekly staff that prepared suites and finishing kitchens for proper function on event days. Maintained inventory and stock of multiple warehouses and finishing kitchens. Ensured a seamless turnover from one event to the next, sometimes with multiple major events within a 7 day period. Collaborated with the Dallas Cowboys merchandise department to create the ‘Rowdy Pack’ and the ‘Lil Stars Meal Pack’ on the suite menu, contributing over $30,000 in revenue from 2013 to present date. Awarded employee of the year in 2012.

Event Day Responsibilities:

Conduct Pre-shift meetings

Manage event day staff

Ensure food & beverage timelines and quality

Build rapport with clients and vendors

Oversee VIP clients and requests

Resolve any food/customer service issues

Maintain inventories of beverage pantries

Christopher Schmidt

1501 El Camino Real, #101, Euless, TX 76040 / 817-***-**** cell ***************@*****.***

2

Travelling Manager to open and revamp numerous sports venues according to Legends standard operation procedures which included:

Winston-Salem, NC – Minor League Baseball

Sugarland, TX – Sugarland Skeeters, Minor

League Baseball

Camden, New Jersey – Riversharks, Minor

League Baseball

Frisco, TX – Toyota Park, FC Dallas, Major

League Soccer

Kansas City, MI – Sporting Kansas City, Major

League Soccer

Manchester, England – Manchester City, Major

League Soccer

Los Angeles, CA – Rose Bowl, Concert

Los Angeles, CA – LA Colosseum Special

Olympics

Customer Service Representative – UPS Customer Center Arlington, TX 09/2008 – 05/2009

Greeted customers entering the store to ascertain wants and needs.

Developed reputation as an excellent customer service provider with high levels of accuracy.

Verified shipping addresses, performed packaging quality inspections and completed sales transactions.

Issued and maintained inventory of all scanning equipment. X-ray Technician – True Health Wellness Centers Bedford, TX 04/2007 – 07/2008

Assisted with client reception services.

Provided superb customer service to gain a level of ease and trust with clients.

Used high-tech machines to produce medical images of the spine.

Developed and organized images to be presented to the Chiropractor.

Performed physical therapies with clients.

Travelled off-site for marketing campaigns to increase business traffic flow. Gate Agent – Atlantic Southeast Airlines (ASA) Euless, TX 01/2002 – 06/2005

Greeted, ticketed, re-booked regular passengers and scheduled standby passengers.

Monitored flight arrivals and departures.

Made boarding announcements and posted any changes/cancellations.

Addressed any scheduling conflicts in a professional manner.

Assisted with boarding flights and helped passengers with special needs.

Resolved customer concerns and provided upscale customer service. Education

Tarrant County College NE Campus – Hurst, TX

Some college credit hours.

Arvin High School – Arvin, CA

High School Diploma, 1990

Contact this candidate