Lorie Shannon adzy9p@r.postjobfree.com

Phone: 609-***-****

Summary & Highlights of Mortgage Banking Executive Management and Leadership Qualifications 35+ Years of Residential, Multi-Family & Commercial Mortgage Banking and Related Financial Services Industry Experience; Leading & Supporting: Mortgage Administration & Operations, Compliance & Audit for Retail, Wholesale, Call Center, Private Wealth, Correspondent, Consumer Direct, Agency, Secondary Marketing, Broker, Builder, Vendor, Credit & Operational Risk, Correspondent Best Efforts and Portfolio Bulk Acquisition Business Segments. Over 10 years experience leading Fair Lending Risk Requirements and Strategies, including end-to-end Controls, Training Efforts and Reports creation and analysis, from origination through post-closing and regulatory audit. Proven, Effective Leadership and Administration/Management of:

End to End Operations: Originations through Technology, Process design, Loan Delivery, Servicing into Secondary/Investor for all Agency and non-Agency products and programs, from conforming to non-conforming, Non-QM and Private Label Multi-Family platforms.

Expert Witness for Document Testimony and Legal Review for Regulatory and Investor Requirements

Trust Reviews and Tracking Approvals for Compliance

Wire and Funding Reconciliation Escalations, Authorities and Data Report Analysis

Credit, Compliance Exceptions Monitoring & Strategy

Business Continuity Development, Planning, Execution and Technology Restoration

Credit and Underwriting related Risk Management oversight / Quality Control & Assurance Monitoring

Budget and P&L Reconciliations, Updates, Monitoring

Registration and Loan Set-up Process and Procedures

Third Party Risk Management Compliance for all Residential Lending requirements and interdependencies

Change Management Champion

Processing Underwriting, Pre-Closing, Closing, Post-Closing Delivery, Funding, Insuring, Servicing, Pricing & Secondary Marketing SME

Strategic Planning for Multiple, complex, intermediary, long-term and short-term Projects

Product & Program, Guideline & Process Development, including JIRA/Access/XML/AI strategies

Compliance Adherence Training & Monitoring

Appraisal & Collateral Review oversight

Servicing Analytics and Efficiency Process Mapping, escrow analysis and deliverables

Lending Authority Reviews, Approvals & Credit/Compliance Risk Performance Action Plan Monitoring

Human Resources Functions: Recruiting, Hiring, Training, Incentive Planning, Team Member Development, Reviews, Creation of Job Descriptions, Goal Tracking, Scorecards and Mentoring. Experience

Freedom Mortgage Corporation Aug. 2019 - May 2021 and November 2021 - May 2022 Technology Product Owner/ Analyst (contracted through BAMM, Inc. - November 1, 2021 to May 27, 2022). Reported directly to the SVP, EVP of Corporate Technology for Freedom Mortgage’s Technology Innovation and Automation Teams. Agile, JIRA, Confluence, Lucid Chart Flows, Technology Office Suite & Collaboration with Lines of Businesses and Processes, outlining work-flows, technology interfaces and project prioritizations, digital delivery office, training audits, shadow sessions for Compliance, Underwriting, Customer Facing Scripts, automation of points within the process that are redundant or inefficient. Freedom Mortgage Corporation

Vice President, Operations / Closing / Funding (August 12, 2019 - May 3, 2021) Managed Vendor Relationship and Internal Closing Operations for the highest performing Vendor and Closing Teams, who were fully engaged in achieving operational excellence as well as exceeding customer service expectations, while funding over $20B in first mortgage originations, in less than one year. Responsible for Quality Initiatives, Regulatory Training completion and monitoring, Escalations, Exceptions, intraday Pipeline Management, Daily/Monthly Capacity and Assignment flow analysis and updates, equipment ordering, onboarding and new set up for multiple teams, Monitoring of all Reports for improvement, Updating Processes, Procedures, Scorecard Meetings, Monthly Compliance and Internal Closing QC/QA Tracking, Responses and Action Plans, Root Cause analysis and remediation plan follow up. Initially Interviewed, Hired 12 Operations Managers and 115+ Customer Advocates then transitioned to support Closing Operations, where volume exponentially increased, service levels were achieved and every day was a new opportunity to find best practices and work together as one team, consistently producing stellar results.

Customers Bank Jan. 2018 - July 2019

EVP, Director of Residential Mortgage Lending

Reported directly to President and Chief Operating Officer. Responsible for all aspects of the Residential Mortgage Lending Departments, to include Retail Originations through Servicing, CRA Strategy, Correspondent Lending, Non-QM Portfolio, Best Efforts and Secondary Marketing Bulk Purchase and Sale Acquisition Management.

Executive Manager responsible for Mortgage Credit, Compliance, Correspondent Operations, Funding, Secondary Marketing Bulk Process and Procedures, Policies, Technology requirements for all of residential mortgage lending’s objectives

Collaborate to achieve global objectives with Treasury, Accounting, Legal, Finance, Compliance, Technology, Team Member Services, Credit, Risk, Vendors, Warehouse Lenders

Build and take care of customer relationships for the growth of the Correspondent Lending Team’s Best Efforts, Acquisitions goals and strategies

Oversee CRA Strategy to maintain bank’s favorable CRA ratings for inside/outside ratio requirements

Supported the efforts of operations and originations mission to increase community-based lending efforts for both the Retail & Correspondent Lending Teams

Achieved Satisfactory or greater audit results from the FRB, FHLB, PHFA, Fair & Responsible Lending, UDAAP, Compliance, Internal Audit, External Auditors for projects and board updates

Prepared and participated in monthly Board of Director’s meetings. Provided updates on Interest Income, Production Growth, Audit Results, Compliance Measures, Fair Lending, Training, Staffing updates, Expense Management, Profitability Plans

Responsible for developing and maintaining accurate and validated reports for Treasury, Accounting, Finance and Auditors

Executive Sponsor for critical Projects including a Vendor implementation plan for Sub-Servicing Platforms and Correspondent Lending Best Efforts / Bulk Purchase / Secondary Marketing Pricing and Technology systems

Oversee Net Interest Margin, Profitability Plans, Budget, Rate Exposure, Concentration Risks, Credit and Compliance Risk and Accounting related Reconciliations. SunTrust Mortgage, Inc. August, 2013 to October 2017 Senior Vice President, National Underwriting Manager Enterprise Credit Risk Management

National Underwriting Manager responsible for Mortgage Underwriting Credit Risk Oversight and Delivery, supporting multiple business lines and Risk segments, including Production Operations and Fulfillment.

Create, Review, Administration of - National Enterprise Credit Risk Quality Delivery Projects, Policies, Programs, Procedures and Business Risk Committee deliverables.

Credit Risk and Fair Lending Oversight, supporting Quality Remediation Plans from inception through testing, measurement and post-implementation.

Underwriting Credit Quality / Credit Risk Lending Authority and Quality/Compliance Monitoring.

Collaborate with Enterprise Credit Risk Delivery Teams and Operational Risk Management to provide continual Training and Technology Related changes to Credit Guidelines, Procedures and Processes.

Certified Author for Underwriting and Enterprise Credit Risk Communications.

Reviewer/Approver for all Credit Underwriting and Technology related Procedures for Portfolio, Agency, Investor, Private Wealth, Consumer Lending and MI loan products/processes.

Provide Support and Subject Matter Expertise to production Operations, Risk Delivery, Originations and Credit Risk Teams.

Reviewer, Coordinator and Proxy Approver for Chief Credit Officer, Credit Risk Team and Business Change Review Committee.

Statistical Analysis, Forecasting, and Predictive Pipeline, Financial and Staffing Analytics.

Reviewing Underwriting, Processing & Closing Quality Points Incentive Plans and Monitoring of Monthly Quality Report Cards for Teammate’s Incentive and Performance Action Results Requirements.

Compliance Essentials - Tracking and Collaboration with Executive Leaders in Risk, Servicing, Originations, Investor Delivery and Credit Oversight Committees.

Identify insights from multiple sources of data that measurably improve business outcomes or reduce business and Credit Risk.

Wells Fargo Home Mortgage, Inc. October, 2010 to August, 2013 Vice President, Regional Underwriting and Closing Manager Northeast Bond Team Manager, Site Leader, Operations Manager

Site Leader responsible for all of Fulfillment Operations: Compliance, Production Operations, Customer Service, Credit Quality, Risk, Process Implementation, Execution and Management

Maintain Daily/Weekly/Monthly Management and Communication Routines for Direct Reports and Partnership Teams

Loan Administration/ Site Leadership of 125 to 375+ Team Members

Fulfillment of 1000 to 1600+ monthly funded units ($B’s) in Site

Oversight and management of Processing, Underwriting and Closing for multiple Agency, Investor, Portfolio, State Bond, Housing, DAP and Building Construction Loan Programs for select Regions within the Northeast Division

Recruit, Hire, Train, Mentor, Develop: Business Services, Processors, Underwriters, Closers, Locks, Managers and Supportive Managed Resources

Compliance, Production, Customer Service, Quality Risk, Process Implementation, Best Execution and Management

August, 2006 to September, 2008

Citi Mortgage, Inc.

Eastern Regional Operations Manager, responsible for Wholesale Fulfillment Operations, including oversight and direction of processing, underwriting, closing, compliance, budgets, to achieve and exceed established finance, production and compliance goals.

Monitor and analyze financial profitability, expense reports, bonus and incentive reports, pricing and secondary marketing reports, including all applicable financial and production operations reports

Execute Regional Training Program, including new hire orientation, product and program modules and portals, as well as advanced training and certification programs.

Coordinate events to promote strong relationships with brokers, clients, originations, and internal/ external business partners and customers

Work closely with corporate operations, testing, piloting and implementing new products and processes within branches and fulfillment operations centers

Direct and Monitor productivity, quality, human resources and customer service business objectives

Oversight of all Branch and Support areas, including Marketing, Accounting, Human Resources, Quality Control, Regulatory Compliance, Processing, Underwriting, Closing and Post-closing/Delivery Countrywide Home Loans February 2005 to July 2006

Branch Manager, responsible for management of Wholesale Branch Office Operations, achieving and maintaining benchmarks in all key areas of quality, budget, compliance, underwriting, closing and processing.

Management of Branch and Support Teams including Human Resources, Quality Risk and Control

Responsible for Processing, Underwriting and Closing Branch Teams

Oversee the production and processes for the branch and provide leadership to and oversight of additional Branch Office Managers and Support Teams

Individual Lending Authority of $1Million

Funded 600+ units per month, while supporting and leading five additional Branches funding 2000+ units Chase Manhattan Mortgage Corporation September 2001 to November 2004 Vice President, Sector Operations Manager, Director of Processing, Underwriting and Closing for multiple State and Agency Programs, supporting the Mid-Atlantic Region, including Sales and Fulfillment Sites in Virginia, Washington D.C., Maryland, Pennsylvania, New York, Delaware and New Jersey.

Underwriting Management with oversight of Production, Quality Control, Closing and Funding

Regional/Sector Leadership of Project Teams, Compliance Leadership and Human Resources Teams

Funded $3B in Site and increased to $4B for Sector Teams by the end of the second year

Established procedures to remain compliant with agency audits for all of Fair and Compliance Lending

Manager of 16 Underwriting/Closing Managers and 404 Employees

Produced and maintained Trending Reports, Compliance and Regulatory Funding Reports

Recipient of JP Morgan Chase 2003 Leaders Club Award for Operations and Information Technology Support Person of the Year. Managed sub-contractor and third-party vendor accounts and contracts Education and Training

Extensive Industry Related, Relative and Required Training 1984 to Present University of Phoenix, Rockville, Md Campus 2003/2004

[Completed 27/112 credits toward Bachelor’s Degree, BM] Pope Paul VI High School, Haddonfield, NJ Diploma, Graduated 1981 Skills

Achieve Results.

Administrative & Operational, multi-faceted, dynamic Mortgage Banking and Financial Services Leader, with the proven ability to identify and analyze issues/complex problems, guide, collaborate and engage with multiple groups, teams, fellow-leaders and team members to provide solutions and achieve goals! Professional References

Multiple references will immediately be provided upon request. adzy9p@r.postjobfree.com

Lorie Shannon

609-***-****

Contact this candidate