Casey J Healey

**** ******** **

Walkerton, VA **177

Phone: 804-***-****

E-Mail: adzy9f@r.postjobfree.com

Skills

Leadership

Decision making

Team building

SMART goals

Coaching

Creative thinking

Training

Teamwork

Multitasking

Planning

Professional Summary

Exemplary Team Leader with 2 years of team building experience in corporate environments. Assessed strengths and weaknesses and actively mentored team members to reach goals. Assigned tasks according to members' strengths, often pairing complementary members together, achieving stronger teams by project end.

Exemplary Team Leader with 10 plus years of team building experience in corporate environments. Assessed strengths and weaknesses and actively mentored team members to reach goals. Assigned tasks according to members' strengths, often pairing complementary members together, achieving stronger teams by project end.

Hardworking and reliable Team Lead focused on going above and beyond to support team and serve customers. Trained in several task and offering top-notch abilities. Motivated to continue to learn and grow as an A 1 professional.

Experience

September 2019 to Current

Tractor Supply King William, VIRGINIA, United States Team Leader

Encouraged open communication and team engagement to improve employee morale.

Designated goals and evaluated team progress, noting success and offering team-building exercises.

Collaborated with team to encourage open sharing of ideas and solutions. Resolved customer issues to restore confidence and meet contract terms. Utilized rewards system and reinforcing strategies, including gamification and empowerment, to encourage performance growth. Managed downtime well to minimize production disruptions. Created positive team culture, nurturing creativity in problem-solving and plan building.

Engaged in continuous improvement activities to enhance team performance and productivity.

Coached [Number]-member team to develop skills and overcome weaknesses to reach goals.

January 1999 to January 2020

Walkerton Town and Country Walkerton, VIRGINIA, United States Office Manager

Planned and established office management systems, achieving enhanced organizational effectiveness and performance.

Responded promptly to conflicts and de-escalated concerns with strong attention to detail and expert problem-solving abilities. Administered office budget without overage using excellent cost control and prioritization skills.

Oversaw all aspects of office management, including HR functions, file management, and office inventory.

Ensured that office processes were standardized, communications were regulated, filing systems were created, supply orders were handled, and administrative tasks were appropriately distributed and overseen. Developed an automated daily statistical report to enable managers to make data-driven decisions.

Managed master office calendar covering appointments, meetings, and travel.

Implemented efficient workflow process improvement to enable more productivity without hiring additional staff.

Backed up front-line staff with expert handling of various common and complex administrative tasks.

Implemented and monitored customer service standards for consistent interactions with guests.

Reviewed daily reports in detail and resolved any identified discrepancies.

Implemented office procedures by setting objectives to guide steady workflow.

Aided in compliance management by regularly checking documentation, records, and employee work.

Developed intra-office communication processes to improve communication between units, streamlining administrative procedures, inventory control, and task delegation.

Scheduled front end to meet needs of business and keep team efficient. Identified and closed employee skill gaps by assessing work, retraining, and coaching on improvement strategies.

Acted as Executive Assistant to management team, handled busy phone system, and served as primary liaison between customers and upper-level management.

Obtained compliance with company policies and procedures in processing transactions with customers.

Directed department productivity by organizing and managing equipment procurement, plans, and operations.

Supervised front end associates in fast-paced and demanding environment. Demonstrated top-notch communication skills daily in interactions with management, staff, and guests.

Evaluated customer issues and complaints and developed amicable solutions.

February 2007 to May 2019

David Townsend Manquin, VIRGINIA, United States

Dental Assistant

Prepared and sterilized dental equipment prior to procedures. Assisted dentists with instrument transfer, retraction, and preparation of dental instruments and materials.

Provided chair-side assistance during operative, preventive, periodontal, and prosthetic dental procedures.

Assisted patients with dental needs, providing excellent internal and external customer service via telephone or face-to-face contact. Maintained compliance with all regulatory requirements and standards through inspection of dental components.

Safeguarded against germ spread by observing all requirements related to cleaning and sterilization.

Promoted efficiency and availability of required items by monitoring and maintaining dental supply and equipment.

Adhered to radiation exposure precautions when taking dental radiographs Documented observations and interventions in the permanent record of each patient.

Assisted dentists with conducting procedures such as extractions and root canals.

Protected patients' enamel by applying protective sealants and fluoride treatments.

Fabricated temporary restorations or custom impressions from preliminary impressions.

Educated patients on the proper procedures for caring for teeth and gums. Completed periodic x-rays of erupted, impacted and unerupted teeth to assess the need for further interventions.

Instructed patients in oral hygiene and plaque control programs. Inspected and cleaned the teeth of each patient to identify any areas of concern for the dentist.

Provided postoperative instructions prescribed by dentist. Ordered and monitored dental supplies and equipment inventory. January 2003 to June 2005

Billy Bullet Aylett, VIRGINIA, United States

Assistant Antique Assistant

Helped to maintain organized filing systems for digital and analog records.

Used Microsoft Office to draft documents, develop spreadsheets, and build presentations.

Screened or answered email messages to support consistent and timely communication.

Answered incoming phone calls and directed to appropriate personnel. Operated office machinery, including photocopiers, scanners, and telephone systems.

Distributed mail and ordered supplies.

Handled administrative functions, including filing, typing, copying, and faxing.

Processed bills and invoices.

Conducted research, assembled and analyzed data, and submitted reports and documents.

September 2000 to May 2003

Industrial Supply Richmond, VIRGINIA, United States Receptionist

Shared information about office hours, procedures, and requirements to resolve walk-up and telephone questions.

Greeted guests promptly and consistently set professional tone with friendly assistance.

Answered incoming office calls over multi-line system and answered questions, took messages, or transferred to desired extensions. Used clerical abilities to support needs of office staff and back up administrative team members.

Accepted incoming mail and packages and routed to appropriate staff. Picked up, organized, and wiped down reception regularly to keep area professional and clean.

Followed established procedures to protect sensitive and confidential information from unauthorized release.

Resolved guest and staff issues independently by using strong organizational, conflict management and decision-making abilities. Managed incoming and outgoing mail and deliveries to support efficient office operations.

Greeted every visitor with friendly smile and immediate offer of knowledgeable assistance.

Answered telephone calls to provide information, take messages and set up appointments.

Supported the work of office staff by providing skilled clerical assistance.

Education

June 1999 King and Queen Central High School King And Queen, VIRGINIA High School Diploma Advanced Diploma

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