Post Job Free

Resume

Sign in

Customer Service Trouble Shooting

Location:
Canada Hill, NS, Canada
Posted:
September 26, 2023

Contact this candidate

Resume:

SYED AHSAN ALI TIPU

** ***** –e- koh Abbottabad, Pakistan 009*********** adzy64@r.postjobfree.com

Professional Summary: Trusted Asst. Manager Lifting and rigging supervisor delegates responsibilities and supervises day-to-day operations. Strong understanding of business management, financial and leadership principles. Consistently establishes and achieves business and profit objectives. Offers 16 years in Manufacturing industry environments and top-notch abilities in Food processing and Machine manufacturing along with trouble shooting skills. Trained in Managing and resolving technical problems related to industry. Capable of maintaining and operating machines like ( Cranes, Fork lifter, Pasteurizer, Sterilizer, juice filling line) when required also provide training to new staff.

Skills: Relationship Building Plan Review Budget Preparation

Project Management Customer Service Staff Management

Emergency Response Process Improvement Project Planning

Problem Resolution Decision-Making Complex Problem Solving

Preventive Maintenance Crane operation Truck Driving

Customer Relationship Management Financial Management Technical Proficiency Business Planning Computer Skills

Negotiation and Conflict Resolution Hiring and Training

Documentation and Reporting Performance Evaluations Machine / Equipment maintenance and Trouble shooting .

Fork Lifter operating Plan Heavy lifting and Rigging

Food and Beverage processing Trouble shooting Pasteurization process Sterilization operation for fruit pulp Juice manufacturing process

Import and Export documentation preparation Import process

CIP Process Haccp/Iso Implementation

Experience: January 2020 – Current Asst. Manager lifting and Transportation

Asiacon Pvt Ltd, Abbottabad Pakistan.

Guided planning team to create demand plans based on historical data analysis, customer forecasts and growth targets.

Supported front-line activities by coordinating, facilitating and completing ad-hoc analytical projects.

Achieved targets by working cross-functionally with sales, manufacturing and finance teams.

Developed and presented executive-level briefings on planning activities.

Calculated in-house cost, total cost and project cost reduction relating to each planning milestone.

Visualized data relationships and applied to planning objectives to meet goals.

Maximized employee performance with hands-on training and close mentoring.

Improved productivity after reviewing and modifying operations and workflows.

Investigated customer complaints, identifying and changing processes to remove faults.

Heavy lifting / rigging and transportation planning.

Pre lift safety briefing / meeting with customers.

Lattice boom Assembly and Dismantling as per drawings .

Load chart briefing and Risk Assessment .

Arrange and facilitate Third party inspection for cranes / lifters and other lifting tools/ equipment.

April 2010 – December 2019 Sr. Plant operator

SFA Industries Pvt Ltd, Kabirwala Pakistan.

Maintained robust tracking and reporting systems, keeping senior leadership informed of business trends.

Participated in development of program and process improvements.

Supported operation objectives and daily tasks with resourceful problem-solving and sound management of challenges.

Audited and maintained inventories, supplies and equipment.

Protected employees with regular safety inspections covering protective equipment and operational procedures.

Directed facility maintenance, overseeing internal teams and contracting outside vendors for complex requirements.

Managed customer experiences with close eye on team interactions, touchpoints and methods of engagement.

Planned layouts for optimum workflows and business results.

Prepared staff work schedules and assigned specific duties.

Evaluated supplier performance by price, quality and on-time delivery.

Supervised administrative activities directly related to making products or providing services.

Use problem-solving abilities to anticipate and troubleshoot issues threatening to disrupt operations and processing.

Maintained financial and administrative controls, accurately tracking funds and keeping records current.

Regular audits of production CCPs and verify calibration on equipment.

March 2007 – March 2010 Plant operator

SFA Industries Pvt Ltd, Kabirwala Pakistan.

Verify and report Pasteurization and Sterilization of product during process and keep record for reporting.

Helped senior managers run smooth operations by independently handling day-to-day requirements.

Improved customer relations, maintained brand loyalty, and recaptured lost revenue opportunities by smoothly handling escalated problems.

Maintained operational performance by skilfully handling opening and closing tasks.

Optimized inventory for maximum revenue generation.

Delegated tasks to appropriate staff members for optimum productivity.

Adjusted to multiple demands and shifting priorities in fast-paced work environment.

Monitored employee performance using real-time data and reports.

Eliminated resource waste through monitoring and improved controls.

Trained staff for operating different machines like filler / pasteurizer / Sterilizer / Aseptic filler.

Check CIP Record.

Jan 2005 – March 2006 Sales Assistant

T&S One Stop, Slough United Kingdom

Greeted clients with friendly and welcoming attitude to increase customer satisfaction.

Assisted with displays and offered ideas to increase product appeal.

Maintained and labelled merchandise in stockroom by category.

Evaluated monthly sales and submitted reports to manager to determine growth and progress.

Received new shipments and segregated merchandise in stock room.

Received phone call inquiries and relayed messages to store personnel to support smooth communications.

Utilized POS system to ring up items and packaged purchases according to brand standards.

Sent out monthly newsletters to detail store events and promotions.

Worked well with other employees to promote smooth processes.

Managed client complaints by providing beneficial solutions.

Monitored inventory to replenish new stock and determine quick selling products.

Maintained sales floor to surpass operational and visual standards.

Recorded and processed custom orders by phone and in person.

Answered customer questions regarding inventory, sales and promotions.

Education: December 2003 Diploma in computer Sciences

Informatics Islamabad.

December 2001 High School –Pre Engineering

Pakistan International Public School Abbottabad.

December 1999 HS School – Computer Sciences

Pakistan International Public School Abbottabad.

Language: English

Level Advanced (C1)

Urdu

Level Proficent (C2)



Contact this candidate