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Customer Service High School

Location:
Surprise, AZ
Posted:
September 26, 2023

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Resume:

Skills

Good time management

Hard Working

Critical thinking and problem-

solving

Self-motivation

Decision Making

Leadership and Teamwork

Conflict Resolution

Microsoft Office Word

Leadership

Creativity

Problem Solving

Microsoft PowerPoint

Customer Service

Ability to Multitask

Teamwork

Effective Time Management

Adaptability

Communication

Ability to Work in a Team

Microsoft Excel

Ability to Work Under

Pressure

Microsoft Office

Highly responsible and

reliable

Using sound judgment to

make effective decisions

Ask pertinent questions to

gain understanding

Profile

Quality-oriented professional with several years of leadership, sales, teaching, human resource, and management experience with proven knowledge of performance evaluation. Ability to establish and maintain relationships and communication with clients. Competent in customer service, data collection, staff training, and professional development. Adept in public speaking, research, data analysis, writing, and leadership development. Skilled in identifying and responding to customers' needs, prioritizing tasks, recognizing gaps, and proposing solutions. Excellent leadership and supervisory skills combined with superior knowledge of the customer service industry. Ability to effectively self-manage during independent projects while equipped with the skills to collaborate in a team setting. Seeking to leverage my skills to successfully fill the current role at your organization; equipped with a diverse skill set, self-motivated, and ready to join your team.

Employment History

Assistant Manger, Taylor Whittaker Group of Companies, Kingston January 2009 — January 2019

ï Troubleshooting and piloting system analysis to ensure applications are operating in good standards and available for daily use. ï Providing ongoing operational support for daily proceedings ï Assisting the management team in identifying opportunities, and offering innovative solutions for future and current business requirements. ï Assist the HR team in optimizing its landscape, recruiting, hiring, and training new staff.

ï Fulfill requests, and perform central transactions ï conduct training, professional development, and engage in continuing education of staff

ï Conduct employee evaluation, communicate shortcomings to the relevant team, and suggest necessary forward-moving strategies for improvement ï Collaborate with team and customers to understand the needs of the organization.

ï Establishing and maintaining effective working relationships with a diverse group of staff and various levels of management.

Practice effective time management and analytical decision-making. ï Conducting organizational research, gathering, and analyzing data, and writing reports.

ï Overseeing the company’s organizational processes Nancy Light

Surprise, United States

561-***-**** · adzy4w@r.postjobfree.com

ï Assist in sales and company promotions

ï Building initiatives that further the company’s long-term goals ï Providing learning opportunities for staff

ï Monitoring and analyzing company budgets

ï Communicating with outside companies, boards, and senior officials. ï Mentor and assess employee’s work and productivity. ï Ensure project quality is at or above standards

ï Scheduling work and coordinating services with customers English Teacher, Sequoia High School, Mesa

August 2019 — January 2022

Perform as a steward for carrying out teaching mission and strategic vision by demonstrating effective and consistent commitment to learner- centered, competency-based educational support.

Provide expertise in assigned content areas and maintain current knowledge in their field.

Foster student learning through innovative, effective teaching practices.

Respond with urgency to meet student needs and communicate professionally and respectfully with students and all other members of the school community.

Offer timely support and outreach to students, including meeting service level agreements as outlined by their department.

Apply technology-based teaching and communication programs and platforms to support students in the development of competencies.

Use curriculum standards to teach students above and below grade level through a differentiated approach.

Coordinate with administrators and other staff members to create an environment focused on meeting students' academic and behavioral needs.

Use measurable data to track student performance and enrich their progress with visible results.

Implement remedial programs as necessary

English Teacher, Keysgate High School, Homestead, Florida August 2017 — May 2019

Adapt teaching methods and instructional materials to meet students' varying needs and interests.

Establish and enforce rules for behavior and procedures for maintaining order among students.

Confer with parents or guardians, other teachers, counselors, and administrators to resolve students' behavioral and academic problems.

Maintain accurate, complete, and correct student records as required by laws, district policies, and administrative regulations.

Prepare, administer, and grade tests and assignments to evaluate students' progress.

Prepare materials and classrooms for class activities.

Instruct through lectures, discussions, and demonstrations in one or more subjects, such as English, Literature, and Reading. Education

DOCTORATE IN ORGANIZATIONAL LEADERSHIP, GRAND CANYON UNIVERSITY, Phoenix Arizona

June 2018 — November 2021

MASTERS IN SOCIAL SCIENCE, UNIVERSITY OF THE WEST INDIES, Kingston

August 2008 — October 2010

Bachelors of Arts IN ENGLISH, UNIVERSITY OF THE WEST INDIES, Kingston

August 2004 — April 2007

Graduated with Honors

References

References available upon request



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