Customer Service Rep
Resume:
Regina Epps
Collegeville, Pa ***26
adzy3h@r.postjobfree.com
Objective:
My objectives are to obtain a position where I’m learning new tasks and would like to share the experiences and skills that I have with the individual or team members that I would be working with. I look forward to any opportunities to continue to grow my skills. I have enjoyed throughout my career to have contact with customers of the respective companies that I worked for. This is an area that was very enjoyable to me and I would like to continue with customer communications, as the opportunities present themselves.
Interest:
My interest is continuing to use the Microsoft Office computer skills and learning new systems and procedures that are required for any positions that I am being considered for.
Experience:
November 2016 -Present
Optum360/UHC supporting and subcontracting with Quest Diagnostics Inc. Norristown, PA
April 2001-November 2016
Quest Diagnostics Inc. Norristown, PA
Education:
Courses in Business Entrepreneurship, Broome County Community College. Binghamton, NY
AAS, Business Management, Montgomery County Community College, May 2000. Blue Bell, PA
Computer Skills:
Microsoft Word, Microsoft Excel, Outlook and Google on Windows 10.
Work performed:
Patient Billing Representative
Sorting and Batching up Patient Correspondence for the patient customer service Rep.
Sort and Batch up Client customer service work
Helping to long in Batches in the Batch control Database. When giving out work and retrieving back work after Reps are finished.
When company went regionalized in to different departments South West region, South East Region, Mid Atlantic, etc.… created batches for the Patient customer service phone team.
Batch up Bankruptcies, Ch 7,11 and sometimes 13
Third Party Billing Representative
Working with different insurance companies and Dr offices.
Doing 14 work list updating Diagnoses codes.
Dropping (Printing out) HCFA’s for the updated Dx codes to mail off to different insurance companies so that the patient can be billed, and the insurance company can be paid.
Worked Trailers which come from the Dr offices to update dx codes if necessary. Or if the patient’s insurance needs to be updated (either by ID# or if the patients ins has change Worked trailers which come from the Dr offices to update dx codes if necessary. Or if the patient insurance needs to be updated (either by ID# or if the patient ins has changed).
Processed Third Party insurance refunds and mailed out checks when I received them. And document information in the system when received.
Worked Denials. With a mixture of different insurance companies. For example: Blue Cross and Blue Shield, Humana, United Health Care and many others.
Reference up on Request.
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