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Customer Service Call Center

Location:
Atlanta, GA
Posted:
September 26, 2023

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Resume:

Deja Futrell-Francois

Tax Accounting, New York and Georgia Notary Signing Agent and Financial Document Preparer

Jonesboro, GA 30238

adzy2b@r.postjobfree.com

702-***-****

Tax Accountant with 7 years experience in auditing and forensic accountant, handling small business and personal tax returns.

Experienced in Notary Signings in Georgia and NY with over 4 years experience. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Tax Accountant

YourMobileNotary - Brooklyn, NY

February 2015 to Present

• Prepared personal and business tax

• Helped maintain books of self employed transactions.

• Assisted customers with IRS and State audits

• Identified potential tax Credits and Liabilities

• Supervised staff and prepared scheduling along with new hire training

• Handled all cash payments and distributed checks Sales Agent

Allstate Insurance - Westbury, NY

May 2019 to May 2021

• Writing and Binding Insurance Policies

• Cold calling customers and following up on leads Driver

DHL - New York, NY

July 2020 to February 2021

Presorting boxes and loaded truck. After the trucks were loaded, packages were delivered to customers. At the end of route vehicle was returned to depot. Returns or not homes were rescanned and returned to the belt or tomorrow delivery.

Customer Service Representative

HealthCare Partners - Garden City, NY

February 2017 to December 2017

Handle a high volume of inbound calls from health care members and providers, Referring patients to providers in network

● Manage approval and denials of authorizations for doctor's visits and surgeries via EZ Cap Systems Administrative Assistant

Franco's Blinds and Shades - Rosedale, NY

April 2015 to April 2016

Handled incoming work request; Preparing estimates, invoices and proposals

● Handled payroll via Labor Law System and QuickBooks

● Monitored and ordered inventory of office supplies

● Managed scheduling and coordinated meetings for managers Call Center Agent

Green Key Resources - New York, NY

November 2014 to April 2015

Answered and directed high volume phone calls; took and distributed messages

● Took proxy votes and updated account information for customers Administrative Assistant

Truman Windows and Doors - New York, NY

January 2012 to December 2014

Calculated and completed all accounts payable and accounts receivable (Using GAAP)

● Controlled basic accounting functions such as checking, invoices and making deposits

● Developed marketing strategies for advertisement

● Typed, prepared, and submitted all formal documents including proposals, invoices Education

Bachelors of Science in Auditing and Forensic Accounting Kaplan University - New York, NY

2017

Associate's Degree in Accounting and Business Management ASA College - New York, NY

2014

Skills

• Customer Service

• Courier

• Insurance Sales

• Accounts Payable

• Tax Experience

• General Ledger Accounting

• Financial Report Writing

• Financial Analysis

• GAAP

• Account Reconciliation

• Bank Reconciliation

• Office Management

• Journal Entries

• Auditing

• QuickBooks

• Financial Statement Preparation

• Payroll

• Accounts Receivable

• Business Analysis

• Management

• Banking

• Cost accounting

• Analysis skills

• Manufacturing

• Dispatching

• Cash handling

• Retail sales

• Slack

• Pivot tables

• Workday

• Financial services

• Data collection

• Mobile applications

• Negotiation

• Business requirements

Certifications and Licenses

Insurance License

May 2019 to May 2025

Property and casualty insurance agent, specializing in home and auto Notary Public

March 2018 to March 2022

Electrical technician

Present

Assessments

Typing — Familiar

January 2021

Transcribing text using a standard keyboard

Full results: Familiar

Business math — Familiar

December 2021

Using basic math to solve problems in a business context Full results: Familiar

Call center customer service — Completed

June 2019

Measures a candidate's ability to demonstrate customer service skills in a call center setting. Full results: Completed

Call center customer service — Proficient

January 2022

Demonstrating customer service skills in a call center setting Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.



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