AMY M. SLATER

** ****** **** *****, **********, CT 06032

Contact at 860-***-**** or adzy28@r.postjobfree.com

Summary

Experienced and highly motivated delivery and project management professional. Forward-thinking, experienced leader with expertise in operations management, large-scale project management, client and product implementation, vendor management and payment integrity. Exceptional communication skills – thrives in a fast-paced environment and manages change effectively. Well-organized and adept at multitasking and prioritizing. Forte for delivering high priority projects, outstanding service to clients, and building relationships. Computer skills include Excel, Access, Word, PowerPoint, Outlook, MS Share Point, MS Teams, Concur, and People Soft.

Experience

Optum

Sr Project Manager – Prospective Payment Systems March 2021-Present

Direct support of Optum’s Prospective Payment Systems (PPS) for AMS clients

Dedicated Point of Contact for AMS clients

Responsible for acquiring and maintaining multiple platform specific customer databases, file systems, and architecture that support the application (PSI and Rate Manager)

Responsible for scheduling and leading weekly update calls with customers via MS Teams and WebEx

Inventory Management of all projects, issues, changes & defects – responsible for reporting risks & issues to leadership

Escalation point for client related matters – responsible for ensuring the client experience

Responsible for identifying opportunities to improve processes, customer engagement, and add client value to maintain and grow the business relationship – developing solutions to meet customer needs

Responsible for developing and maintaining implementation plans to meet go-live goals

Manages mid-size to large projects from kickoff through implementation

Responsible for collaborating with Operations and Sales on potential growth or migration opportunities

Attends Weekly Operations meetings

Responsible for developing and maintaining Project Plans for project-based deliverables, including strategic initiatives

Works within client ticketing system to track escalated issues, input new issues or answer issues sent in by other teams

Works directly with Optum colleagues and clients to determine and document Client PPS payment system methodology training and education needs

Works directly with clients to define other project requirements, provide assistance to answer questions related to project results

Assists as needed with other PPS AMS projects, including ongoing maintenance or consulting engagements

Contributor to AMS Community: Ask an Expert, provides feedback for updated content – works with committee owners

OTIS Elevator

Project Manager July 2019-March 2021

Responsible for on-site management of project teams; focal point of communication between Otis management and UTC corporate support, and project teams.

New Equipment Digital Technology CRM program support in the creation of program success stories published on Otis company bulletins, user access, risk and issues assessments, schedule domestic and international travel and make arrangements; prepare meeting and travel itineraries; monitor and complete expense reports in a timely manner.

Responsible for requirements analysis and organization, assisting with the business case and reporting on status and deliverables.

Responsible for resource planning to ensure proper staffing of approved projects including employed staff, contractors, and outsourced resources, including on shore/off shore teams.

Further responsibilities include onboarding and offboarding resources, timesheet and invoice management, coordinating and running project meetings, and staffing support of the UTC Brooklyn office.

Program Coordinator on the Global Server Migrations Program.

Deeply involved in design, planning and execution of migration plan to migrate / decommission all application instances and servers in Active Directory Scope, without disruption to Business Groups. Track and report all application instances scheduled for migration on a daily basis. Manage project communications, meeting invitations, and escalation notifications.

Direct point of contact between server and application owners across the program globally and server migration team; liaison between Otis & UTC server engineering management teams.

Pratt & Whitney

Delivery Manager / Contract Position October 2017-May 2019

Overall account oversite for Pratt &Whitney responsible for on-site management of the TEKsystems project teams.

Tek focal point of communication between P&W management, Tek management and corporate support, and project teams.

Interfacing with global delivery team to ensure quality and timely project delivery.

In- person interactions for providing demos, proof of concepts and proposals for new solutions that will benefit the customer.

Stakeholder management which included escalation management, understanding business needs, building customer relationship.

Worked independently on routine HTML development deliverables. Independently managed email campaigns from planning to delivery.

Developed weekly status reports; managing on data analytics, testing, QA, field side-interfacing with multiple teams and team members. Escalated risks and issues to management along with appropriate mitigation and contingency strategies.

Further responsibilities included onboarding resources, timesheet and invoice management, coordinating and running project meetings, consultant 1x1 meetings to provide performance feedback.

Responsible for reporting on project status to Pratt & Whitney executive leadership; follow up/updating project plans, risk and issues assessments, and milestone documentation.

ConnectiCare Inc. March 2016-September 2017

Program Manager / Contract Position

Primarily responsible for maintaining MS Project Plans at a very detailed level as well as high level, including resource loading/leveling and reporting from MS Project. Collaborated with the project teams to ensure project deadlines were met within budget.

Expert with general PMO tools, especially Microsoft Office - Lead QA team responsible for reporting system defects in ALM and reporting on defects to the business daily.

Responsible for managing timesheet collection, program team meetings and leadership meetings.

Actively worked on the overall program budget reports and maintained the project financials.

Responsible for preparation of project presentations to various levels within the organization including senior leadership.

Responsible for managing project documentation such as risk assessments, communication plans, and milestone documents.

Aetna International July 2013 to October 2015

Sr Business Analyst

Responsible for the business requirements and overall implementation of the Lexis Nexis Bridger watch-list screening project.

Assisted project team with the overall business cases

Responsible for requirements organization, planning and monitoring, translating and simplifying requirements.

Responsible for creation of a detailed business analysis, outlining problems, opportunities and solutions for the business.

Other responsibilities included budgeting and forecasting, planning and monitoring, variance analysis, pricing and reporting.

Defined business requirements and reported them back to stakeholders.

Liaison in the implementation readiness activities for each deployment including software set up, user acceptance testing, new user on-boarding and training process and procedures, main point of contact for user questions or issues.

Acted as main resource in specified areas of expertise. Maintained positive, productive relationships with customers and regulatory contacts.

Integralis, Inc./Surety Help Desk, Inc. September 2006 to May 2013

Client Account Manager

Recruited nine out of ten former Resellers as Integralis resale partners.

Played instrumental role in building sales pipeline in excess of $5 million.

Functioned as primary Account Manager in renewing business with former clients.

Generated new business leads with Reseller Partners.

Acted as liaison with vendor representative (Cisco, Check Point, Nokia, F5, Blue Coat, Juniper) to generate quotations to Reseller partners and end-users. Identified new reseller prospects.

Identified new end-user leads through engagement within reseller sales executives.

Handled complex customer service issues as result of exceptional ability to promptly resolve concerns and satisfy customers.

Traveled quarterly to visit Reseller partners and clients.

Strong client services skills in all facets of Value Added Reseller and customer relationship management.

Strong sales skills - and quota carrying.

Represented Surety Help Desk, Inc. at dozens of technical client events nationwide; handled all top 10 client charms such as quarterly gifts, lunches and dinners.

Education

Central Connecticut State University, New Britain, CT, May 2006

Bachelor’s Degree in Business Administration

Additional Information

Training And Professional Development

Anti-Money Laundering (AML)

Code of Business Conduct

Customer Service Excellence

Communication Skills for Business

Account Management: Maintaining Relationships

Contact this candidate